Digital Services Support 

Lush Global Digital Ltd 

Remote and/or Poole based

Salary Bandings: 

Junior - £20,000 - £26,000
Midweight - £26,000 - £38,000
Senior - £38,000 - 50,000

Diversity matters 
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. 

We see you, we celebrate you, we want you!

Who are we?
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, privately-owned and family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. We fight cruel practices like animal testing, promote regeneration, and show that what’s inside counts - whether that’s an ingredient in a product, or the minerals in a smartphone. 

The team?
As LUSH Digital expands, we need people more than ever to support our digital products and systems. You will be working collectively as part of the Digital Services discipline in supporting our digital products and retail teams. You will either be based in Poole (UK) or as part of our remote team based around the UK&I and Europe. 

We are looking for people from diverse backgrounds with a junior to mid-weight level of experience and are looking to take steps forward in a career in technology. . Approachable & friendly, with a passion for all things digital, providing unrivalled customer service, and working alongside like-minded people who want to make our products the best they can be.

What is the work?

• Supporting the daily operations of our Digital products within stores and online. This includes Lush Pay, Lush.com, Business Tools, and the Systems team.
• Remote troubleshooting of hardware and software, with occasional travel to our headquarters and stores when necessary.
• Working as part of the product squad, supporting the rollout of new features and fixes
• Creating and reviewing documentation to improve workflows and reduce downtime.
• Friendly and engaging communication with our customers all across UK&I, Europe (and eventually the World!).
• Empowering our customers and colleagues through using and supporting the technical programs and platforms that keep our products running smoothly.
• On-the-job training and self-development opportunities.

   Who are you?

• Tech savvy, with the ability to provide excellent customer experiences, no matter the challenge.
• Interested in retail technology and e-commerce, customer-facing and behind-the-scenes.
• Adaptable and approachable, an inspiring communicator.
• Dynamic problem solver, not afraid to face new challenges and seek opportunities.
• Great organisation and time management skills.
• Proactive and self initiative mindset. 

What is it like working for Lush?
People are at the heart of our business. We want you to enjoy and challenge yourself, build a career, and teach us what we don’t know, so we’ve created a culture where your job description is a starting point, not an end goal. Our working style is flexible, fluid, supportive, and authentic - if you’ve got the drive to push yourself and try different things, we’ve got the approach to support that.

You can find more information here - weare.lush.com

We’ll be offering a full time, flexible shift pattern, with a mix of in-office hours and working from home hours, depending on hiring location.

If all this sounds like you, please send us your CV and covering letter. Please include in your cover letter why you feel you are the right person for this role and answer the following:
Tell us about a technical problem you have solved and how you solved it? 

Employee perks: 

• Discount on Lush products and spa treatments
• Discretionary and profit-based bonus 
• Pension scheme
• Day off for weekday birthdays 
• Holiday purchase scheme*
• Cycle to work scheme*
• Discounted rail and bus season tickets*
• Employee assistance programme 
• 6 months’ full pay for parental leave (primary caregiver)*
• Financial childcare support on return to work*

As we pride ourselves on internal development, priority will be given to candidates who have an in-depth knowledge of Lush, coupled with the relevant experience, skills and approaches.