Carrier Manager
Digital Fulfillment

Poole

Diversify our future 

We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. 

We see you, we celebrate you, we want you!

Who we are

You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. We put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone. 

The team

The Digital Fulfilment department is looking to build a more sustainable support team for the future. The last 12 months has seen incredible growth, with more to come and new innovations on the horizon. In order to keep the department moving forward and maximize our growth, we are looking for a Carrier Manager to join our Fulfilment Operations team. 

On average we send out 8000 parcels a day, rising to 20,000 at peak. Last year we sent out 1.4 million parcels from our UK hub to over 100 different destinations around the world. Our customers are able to order 24 hours a day, 365 days a year and our department need to be able to support the demands that this creates. 

You will be responsible for leading and continuously improving our final mile delivery strategy to support the growth and success of our rapidly expanding operations. Maintaining strong relationships with our carriers is essential to upholding high service and ethical standards to which we, and our customers, hold ourselves to. 

You will be joining a committed and flexible team who will tell you no day is the same, and they wouldn’t want it any other way! 

Responsibilities: 

• Own relationships with our carriers and logistic integrations providers
• Create and communicate performance reports, building on KPI’s and SLA’s
• Analyse patterns and trends in data to better understand our customers 
• Liaise with the relevant departments to manage customer expectations and service
• Proficiently negotiate cost and service agreements for existing and new contacts 
• Manage the carrier budget, identifying opportunities for improvements and cost savings 
• Forecasting and planning for peak periods
• Provide strategic direction and innovate our customer delivery offering
• Ensure compliance with relevant logistic legislation, rules and regulations 
• Provide support and guidance to our network of global fulfilment centres
• Visits to 3rd parties and partners to ensure compliance with our ethics 

Skills and experience:

• Experience managing final mile carrier operations for, ideally for a retail business
• Competent in negotiating contracts and costs
• Strategic vision and awareness of innovation in the industry 
• Skilled in communication and collaboration  
• Able to self manage and own your personal development
• Capable of reacting quickly and adapt to changing requirements
• Experience in managing budgets and forecasting
• Ability to manage, manipulate and extract data using excel or similar software

What’s it like working for Lush

People are at the heart of our business. We want you to enjoy and challenge yourself, build a career, and teach us what we don’t know, so we’ve created a culture where your job description is a starting point, not an end goal. Our working style is flexible, fluid, supportive, and authentic - if you’ve got the drive to push yourself and try different things, you will have our support.

You can find more information here - weare.lush.com

Employee perks:

• 50% discount on Lush products and spa treatments
• Discretionary and profit-based bonus
• Pension scheme
• Day off for weekday birthdays
• Holiday purchase scheme
• Cycle to work scheme
• Discounted rail and bus season tickets 
• Employee assistance programme
• 6 months’ full pay for parental leave (primary caregiver)
• Financial childcare support on return to work
• Flexible working
• Support groups, film nights, yoga and meditation sessions and more…

If all this sounds like you, please send us your CV and covering letter, detailing why you want to become a part of the cosmetic revolution.

As we pride ourselves on internal development, priority will be given to candidates who have an in-depth knowledge of Lush, coupled with the relevant experience, skills and approaches.

Closing date: Sunday 7th March 2021