We are looking for a creative and dynamic audience insight professional to lead insight-driven audience development and decision making at the V&A.   

In this role, you will get to shape future strategy and manage the development of an innovative programme of audience research, insights, and analytics to inform all aspects of the V&A’s audience offer from brand positioning to visitor forecasting, pricing strategy and marketing campaign development.  

Working with senior leadership colleagues in the Audience, Commercial and Digital division you will champion a customer-centric approach for the V&A's family of sites and world class exhibition programme: from Frida Kahlo to Dior, Epic Iran to Faberge, from South Kensington to the launch of the redeveloped Museum of Childhood in Bethnal Green and V&A East - two new sites on the Queen Elizabeth Olympic Park in East London.   

We are a fast paced and collaborative team, who work with every part of the museum to deliver an outstanding experience for audiences.  

Closing date for receipt of applications is 23 May 2021 at 23:59.