• To ensure all duties are performed effectively and efficiently making customers a primary focus. Duties may include but not limited to meeting and greeting visitors and answering/screening/forwarding incoming phone calls, communicating in a professional, calm and efficient manner. To follow instructions given by Security Control during Crisis Management situations.
• To ensure all visitors/contractors are signed in and correctly ‘badged’ by the use of the Vis-IT Two signing in system and retrieving lanyards on their departure.

• To provide a central base for the support of staff and departments of the zoo e.g. by the daily sorting of post, logging parcels, receiving and recording lost property, being responsible for a cash float and purchasing stamps.

• To ensure meeting rooms are used most effectively by monitoring calendar bookings and moving meetings where appropriate. Assisting with the compilation of comprehensive events forms to allow the Facilities Assistants to carry out meeting room set ups in line with host requirements and calendar requests. 
• To be aware of and adhere to all policies, operating procedures, risk assessments and safe working practices. Reporting any health and safety issues to the Health & Safety Manager. Logging any maintenance issues and liaising with the Maintenance team as necessary.

 Our Receptionist will have:

 Previous experience of reception work.

• Excellent verbal and written communication skills specifically able to deal with all enquiries with diplomacy and tact, maintaining the highest standards of confidentiality.
• Excellent customer services skills and telephone manner.
• A good working knowledge of Microsoft Office packages, and be particularly skilled using electronic calendars.
• Excellent organisational skills, and be able to work well under pressure in a busy environment.

• A high attention to detail and be able to work to strict deadlines.

• Strong interpersonal skills, with the ability to work effectively under own initiative and as part of a team.
• Cash handling experience.

 An NVQ qualification in customer service would be preferred.

Hours of work are 20 hours per week working Wednesday, Thursday and Friday from 8:45am to 5:15pm. Occasional holiday cover will also be required. Requirement to work 40 hours on a temporary basis between 17^th May 2021 - 10^th July 2021.

Salary is £9,266.40 per annum for 20 hours. £8.91 per hour. In addition we offer a range of amazing benefits which can be found at http://www.chesterzoo.org/careers/working-at-chester-zoo

To apply for this position, please go to http://www.chesterzoo.org/careers and click apply now to provide your current CV and complete the application form highlighting your skills and experience including why you believe you should be considered for our Receptionist role and the date you would be available to start.

 Closing date for applications is 2nd May 2021.