An exciting opportunity has arisen for a Workshop Manager to join the busy team at Lloyd BMW/MINI Newcastle Retailer.
The successful candidate will ideally already be an experienced workshop manager or controller responsible for a large team of technicians at a franchise retailer.
You will be an integral member of the Service Team and deliver the very best customer service with a clear vision to run an efficient and professional service operation
You will need to be a self-motivated and organised individual, be able to work well under pressure who can adapt quickly to an ever-changing daily workload, with great people management and motivational skills.
This is an extremely varied role and therefore we are looking for someone with a flexible attitude towards their workload. Your duties will include, but aren’t limited to the following:
- Delegate and load the workshop utilising and maximising each technician’s individual skill levels
- Motivate and drive the team to ensure productivity levels are achieved
- Ensuring the daily management of all manufacturers processes are adhered too
- Liaising and working with the warranty team ensuring all safeguard procedures are adhered too
- Manage and load the workshop with new and used car preparation ensuring deadlines are achieved
- Ensuring all work is completed to the highest standard so we achieve great customer satisfaction figures and achieve a first time fix every time
- Quality checking a minimum of 10% of all work carried out within the Workshop to meet manufacturer standards
- Having a positive impact on the overall success of the workshop ensuring targets are met
- Ensuring the workshop areas are kept clean and tidy as all times
- Liaising with customers and various departments within the dealership
The ideal candidate will be resilient, have a strong character and excellent leadership skills.
Salary: £32,000 Basic Per Annum and £40,000 OTE Per Annum
About Lloyd Motor Group:<u> </u>Lloyd Motor Group is the largest prestige motor group covering Cumbria, the North East, Lancashire and the South of Scotland and has been successfully trading for over 40 years. Privately owned and family run, the company prides itself on its professional yet personal approach in dealing with and supporting its customers and staff, always committed to the communities it serves. Lloyd Motor Group currently has 6 BMW and retailers as well as operating 8 franchise dealerships representing brands including Jaguar, Land Rover, Volvo, Kia, Honda Motorcycles and Motorrad, and 5 state of the art Bodyshops.
If you would like to be considered for the role, please submit your CV online.
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