Are you passionate about visitor experience and connecting people with nature?  We are looking for a Visitor Experience Manager to join our team. 

We're looking for an inspiring and creative manager with excellent people skills combined with a passion for connecting people with nature. Working at Newport Wetlands Visitor Centre, you'll be providing a unique and fascinating visitor experience inspiring our visitors to support nature conservation now and in the future. With over 70,000 visitors a year and a thriving membership recruitment operation, Newport Wetlands is a key site for connecting people with nature. 

You will be working with the Visitor Experience Team and volunteers to ensure a coherent visitor offer is delivered whilst also working with the HQ team to ensure the highest quality of RSPB visitor experience.

Newport Wetlands is a special area for wildlife and a gateway to the Gwent Levels, lying between the Severn estuary and the river Usk. It is one of the most important areas of wetland habitat in Wales, providing a haven for wildlife on the edge of the city and is a popular visitor attraction. With Key species like Bittern and Shrill Carder Bumblebees you will lead a team to deliver high quality events and create engaging content for social media.

The ideal candidates will have strong communicating skills, proven experience at delivering events and a high standard of visitor experience and marketing - if that's you we'd love to hear from you!

Essential skills, knowledge and experience:

• Computer literate to include professional use of social media to adhere to brand requirements.
• Working knowledge of visitor engagement techniques.
• Sound understanding of systems and procedures necessary to run a commercial visitor 
  operation.
• Excellent verbal and written communications skills.
• Proven ability to plan and prioritise work loads.
• A natural leader who can motivate and inspire people at all levels.
• Problem solving skills and ability to work on own initiative.
• Ability to manage and respond to customer needs and feedback.
• Proven track record of managing a successful visitor project or visitor attraction.
• Experience of managing and delivering targets and KPI’s.
• Experience of analysing and interpreting data in a visitor experience environment.
• Experience of planning and delivery a high quality visitor offer.
• Successful experience of managing a team of staff and/or volunteers.

Desirable skills, knowledge and experience:

• Tourism or leisure related qualification, ideally at HND level or equivalent.
• Working knowledge of Equal Opportunities and Diversity.
• Health & Safety in the workplace.

Additional information

This is a Permanent/Full-Time role for 37.5 hours per week. 

We are looking to conduct interviews for this position from Wednesday 6th August. For further information please contact Kirsty.Lindsay@rspb.org.uk - Site Manager

As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.

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We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

Before applying for this role, we recommend reading through the candidate guidance notes attached to the top of this advert.