We are Chester Zoo, and for over 80 years we’ve been a leading conservation and education charity, and an amazing, award-winning visitor attraction.

We’re also a team of passionate, talented, enthusiastic and expert people, doing everything we can to keep the zoo going, discovering new conservation ideas, and giving our 1.9 million visitors an inspirational day out. We work hard because we love animals, we care about nature, we love Chester Zoo and we want to be the best zoo in the world!

If you think you can help us to achieve that, then we’d love to hear from you.

Our Guest Experience team provides a range of services, including admissions, site cleaning, washrooms, event delivery, guest services, monorail and boat rides. We currently have an exciting vacancy for a Guest Experience Supervisor to join our busy and diverse team.

The Role

As a Guest Experience Supervisor you will effectively support the Guest Experience Management team on a daily basis and will be able to drive and deliver the best customer experiences across the site. At peak times a supervisor is likely to have around 70 direct reports.

The role will be responsible for providing a supervisory presence across the zoo and demonstrating a hands-on approach across our 125 acre site. You will ensure high standards of presentation, hygiene and customer service are met consistently across the site and will ensure staff are fully trained, motivated and engaged. You will also play a key part in service recovery.

The successful candidate will have:

• Previous supervisory experience within a fast paced, customer focussed environment
• Experience managing a large team
• A “can do and adaptable attitude”, showing pride in their work, with the drive and commitment to work within a large team
• Excellent customer service skills, including managing service recovery
• Effective communication skills, both verbal and written
• Previous experience of managing rota’s to meet business needs
• Experience of cash handling, including cashing up
• A good working knowledge of Health & Safety regulations
• A good level of computer literacy and be competent in the use of Microsoft Office programmes
• A full driving licence valid in the UK

Previous experience working in a visitor attraction environment would be an advantage.

Hours of work are 40 hours per week, worked 5 days out of 7, including weekends and Bank Holidays as rostered. Successful candidates will be expected to work additional hours during busy periods.

Salary is £23,148.52 per annum for a 40 hour week. (this includes our 2018 pay award which is effective from 1 st January 2018) and in addition we offer a range of amazing benefits which can be found at http://www.chesterzoo.org/careers/working-at-chester-zoo .

To apply for this position, please go to http://www.chesterzoo.org/careers and click apply now to provide your current CV and complete the application form highlighting your skills and experience including why you believe you should be considered for our Guest Experience Supervisor role.

Closing date for applications is Tuesday 12th December 2017.