The Visitor Experience team sits as part of the Audiences division – an area that brings together the brand, marketing, communications, visitor experience and CRM/data teams across all the V&A’s sites. Responsible for making our visitors feel part of the V&A’s growing family and placing the visitor at the heart of the V&A.

The Visitor Experience team plays an important role in how the V&A warmly welcomes all its visitors, ensuring access to collections is inviting and illuminating. The Visitor Experience team generates income by driving upsells on donations, gift aid and membership.

The Visitor Experience Operations team is situated in galleries across the V&A, engaging visitors with the collection, working with the security team to ensure the safety and security of people and objects.

Closing date for receipt of applications is 10 March 2021 at 23:59.

Please note, preference will be given to any applications from employees currently at risk of redundancy.