Job Description:
- To maintain high standards of customer care, service delivery and health and safety, ensuring standards are maintained. Areas include; cleaning, administrative task such as customer booking enquiries, cash handling and security, dealing with complaints and issues from users for follow up by the Community & Sports Facilities coordinator, equipment safety checks, activity changes, assisting customers in using the facilities such as inductions and completing check sheets.
- To unlock and lock the buildings on site used by members of the public. The post holder will be required to set and unset alarms.
- To serve on the reception front desk, welcoming users, dealing with enquiries, answering the phone, taking bookings and keeping records of community user groups.
- To assume responsibility for users on the premises, contractors and any other visitors to the facilities.
- To provide First Aid Cover, report and investigate accidents, replenish First Aid Boxes.
- To ensure (in conjunction with cleaning staff) that all changing rooms and public areas are presented to a high standard.
- To ensure the preparation and setting up of all sports equipment as required by the booking programme.
- To ensure the organisation and safe operation of the equipment, including safe storage in appropriate storage areas.
- Attend training courses in line with the requirements of the job role and participate in continuous training programmes.
- Cover for other attendants during annual leave and periods of sickness.
- Assist with activities including children’s parties and holiday activities.
- Undertake any other duties as required by the Sports and Community Facilities Officer
- The role will require lone working.
|