The V&A is the world's leading museum of art and design. We enrich people's lives by promoting the practice of design and increasing knowledge, understanding and enjoyment of the designed world.
The Commercial & Digital Development Department (trading as V&A Enterprises Ltd) is the commercial arm of the V&A. Our business is to generate revenue, using the V&A brand, collections and exhibitions here in London and across the world. 100% of our profits are returned to the museum, helping to fund its programme and collections for the future. The famous V&A Shops are considered a benchmark in museum trading across the world, and set a standard to which others aspire.
Working within an enthusiastic and motivated team, you will show a genuine passion for our museum and products. You will inspire our visitors and listen to their needs, whilst delivering exemplary customer service. Working Schedule We have the following Part-Time positions available
- 15 hours per week working 5 hours on Friday, Saturday and Sunday
- 15 hours per week working 2 days out of 7 on a four week cyclic rota
- 22.5 hours per week working 3 days out of 7 on a four week cyclic rota
- 30 hours per week working 4 days out of 7 on a four week cyclic rota
Main tasks
- To deliver exemplary customer service, all of the time, ensuring a customer first approach.
- To be knowledgeable of our brand, what it is and why it matters and able to communicate this with confidence.
- To understand and adhere to all procedural standards required for the smooth daily operation of the branch.
- To participate in the daily replenishment of stock, ensuring that procedures are accurately followed and that stock is merchandised to the required standards.
- To participate in daily and ad-hoc housekeeping, ensuring the highest standards of appearance are maintained.
- To ensure accurate and efficient operation of your till, ensuring company policies and procedures are followed at all times.
- To develop and maintain a broad knowledge of the museum including key visitor information and work with colleagues across key visitor facing departments.
- Be committed to health and safety and ensure familiarity with all of the Museum's health and safety policies and procedures.
- Be security conscious, ensure familiarity and co-operation with all museum security procedures and ensure you wear a security pass at all times when on museum premises.
- Promote equality and diversity in all aspects of your work by developing and maintaining positive working relationships, ensuring that colleagues are treated fairly and with respect/dignity and actively contributing to developments that support the museum’s strategy for widening access, inclusion and diversity.
- Carry out ad hoc duties as requested by appropriate managers within your department.
Essential requirements
- Minimum of one years’ experience in a fast paced customer facing retail environment.
- A proven passion for the arts and the important role that museums play within the cultural sector.
- Be able to demonstrate a friendly and bubbly approach to customer service.
- You will be hard working, able to manage and prioritize multiple tasks and willing to regularly change your approach.
- Confident in the use of till systems and accurate in cash handling.
- You must be able to communicate clearly with customers and colleagues, both orally and in written form.
Desirable requirements
- Previous experience of working in a high-end retail environment.
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