Nova Education Trust

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Venue Assistants

Reference: OCT20171418
Expiry date: 2018-02-28 09:00:00.000
Location: Nottinghamshire
Salary: Competitive
Benefits: Pension, Healthcare & CPD
Attachments: VenueAssistantJDandPS_Oct2017.pdf
VenueAssistantadvert_NUSA_121017_Ongoing.pdf

Specific Responsibilities:

 

  • Support the Venue Administrator in the day to day running of the out of hours The Venue provision including staff rotas and time sheets;
  • Continually provide an excellent front of house customer service including general and specific information relating to the facilities and services The Venue provide;
  • Support the Venue Administrator as a point of contact for enquiries made by telephone, face to face contact and email;
  • Positively develop and promote recreational opportunities to our students, staff and the wider community in a proactive and friendly manner;
  • Accurately operate the computerised booking system;

 

  • Accepting, recording and processing payments received in accordance with Nova policies and procedures;
  • Effectively administer the pricing structures and client contracts;
  • Timely and efficiently set up and dismantling of equipment relating to booking activities;
  • Set and maintain high standards of cleanliness and hygiene at all times around the Academy;
  • Providing First Aid when required and ensure the reporting of incidents and near incidents is carried out in accordance with Nova policies;
  • Act in accordance with Nova’s normal operating procedures, risk assessments, emergency action plans and other procedures and policies;
  • Maintain customer confidence and service standards by ensuring prompt responses to enquiries and resolution of problems;
  • Greet customers on arrival, providing information relevant to their activity and directing them as appropriate;
  • Check and verifying floats and monies stored on site and ensuring security and traceability of cash takings;
  • Assist with the delivery of after school events - for example parents evenings, awards evenings, offering support to students and the wider community where required.

 

2          In common with other members of the academy’s support staff, the post-holder will also be

expected:

 

  • to liaise with parents and the wider community, receive and respond to telephone enquiries and to receive visitors as required;
  • to attend support team, staff and other meetings as required;
  • to work actively to secure continuing development through participating in the academy's training programme;
  • to undertake other duties as may reasonably be required.