To be the escalation point for the service desk team and end users to ensure the day-to-day effectiveness of service provision as well as ensuring targets are met. Reporting to the IT Support Manager.

 Your main responsibilities will be:

• Ensuring that all helpdesk calls are responded and resolved to within SLA’s
• Overseeing and supporting small/medium IT projects
• Ensuring the security of the IT Infrastructure
• Perform on-site analysis, diagnosis and resolution of complex desktop problems reported by end-users and recommend and implement corrective solutions, including off-site repair for remote users when needed. Where necessary, escalate calls and problems to the IT Support Manager.
• Coaching, developing and motivating a team of IT Technicians

You will be a curious, positive person that is passionate about their role in an organisation.

You will have the ability to:

• Support Apollo’s IT Infrastructure, including but not limited to – Windows 10, Office 365, Dell Laptops and HP Desktops.
• Undertake small/medium sized IT Projects
• Ask the right questions
• Maintain Vendor relationships
• Promote a continuous improvement culture within the team and ensure the quality/performance of the team is maximised so that customer satisfaction is high

If you are someone who demonstrates passion, curiosity and a drive for excellence, then we'd love to hear from you!

We are happy to talk flexible working

Just so you know, we review CV’s as we receive them, and interview as soon as we have applications that look like a good match. So, please apply as soon as possible to avoid missing out on this role. 

We do not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Apollo and the recruitment agency or party requesting payment of a fee.