Internal / External Vacancy

Job Title:                 Campus Advice & Guidance Assistant

Contract:                 Permanent, Full Time

Salary:                     £24,379 - £26,543 per annum

Hours:                     37 Hours per week 

Location:                 Cardiff & Vale

Cardiff and Vale College are looking for a Campus Advice & Guidance Assistant to be primarily based at one of our sites on Dumballs Road, Cardiff but will be expected to cover at other sites as and when required. Our Campus Advice & Guidance Assistants will provide excellent customer services to all stakeholders whilst maintaining a professional, pleasant and welcoming service within the Advice centre / reception area.

As part of the role you will:

• Maintain a professional, pleasant and welcoming reception service, maintaining a clean and smart reception area at all times
• Meeting and greeting visitors to the College, issuing visitor passes and signposting appropriately
• Responding effectively and efficiently to all communication channels as and when required.
• Handle all enquiries in a courteous and helpful way; these may be by telephone, email, livechat or face to face
• Resolving queries at source where possible or directing visitors and learners to the most appropriate person to answer and resolve their queries
• Answering enquiries and give information about the full range of College courses on the telephone, via email and to those who call in person
• Entering applications and updating all EBS record, including contact logs, as required.
• Meeting and greeting applicants at events and open evenings. To represent and promote the service at a range of college events including Open Days, HE Careers Fairs

Successful candidates will have a sound educational background of at least GCSE Maths and English as well as demonstrate commensurate experience. A Level 4 qualification or equivalent in Information, Advice and Guidance would be advantageous but not essential for the role.

Whilst the ability to speak Welsh is not essential for the role, we would love to hear from candidates who are fluent and can engage with learners through the medium of Welsh.

In return for your hard work and dedication to our learners we offer fantastic benefits including a generous pension scheme, cash health plan, employee assistance programme, access to our Cycle to Work, Headspace app and access to money saving benefits through our Reward Gateway scheme.

Applications are to be made using the Cardiff and Vale College application form only. The college welcomes applications in Welsh. Applications submitted in Welsh will not be treated less favourably than an application in English. If we invite you to interview, let us know if you would like us to conduct the interview and assessment process in Welsh.

The closing date for completed applications is 29/03/2024 at 12pm.

To find out more or apply go to www.cavc.ac.uk or contact the Human Resources Department on 02920250311 or hr@cavc.ac.uk.

All vacancies are subject to a Disclosure and Barring Service (DBS) check and employment will not commence without a valid up to date DBS check. This is a contractual agreement that must be in place before your employment starts.  The College’s procedure for the Suitability of Ex-offenders for Employment is available upon request.

Your employment with Cardiff and Vale College will also be dependent on suitable reference checks, before you are able to commence employment, Cardiff and Vale College must have received two references, one being from your present or most recent employer. We will contact your referees upon appointment.

These are contractual agreements that must be in place before your employment can commence.

We are committed to the recruitment and retention of disabled people, and are a positive disability confident scheme employer.