V&A

Careers | V&A

We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.

V&A
This position is no longer available
If you would like to apply to other positions at V&A, please return to our Careers Page.
Position not right for you?
Share it with someone you know.

Shop Assistant, Museum of Childhood

Reference: MAR20192296
Expiry date: 2019-03-31 23:59:00.000
Location: Bethnal Green
Salary: £19,890 Pro Rata
Benefits: Group Personal Pension Scheme, Life Assurance Scheme, and other great benefits
Duration:Until 31 March 2020
Attachments: ShopAssistantJD.pdf

15 hours per week on a rota
Fixed Term Contract until 31 March 2020

Purpose of job

Working within an enthusiastic and motivated team, you will show a genuine passion for our museum and products. You will inspire our visitors and listen to their needs, whilst delivering exemplary customer service.

Main tasks
  1. To deliver exemplary customer service, all of the time, ensuring a customer first approach.
  2. To be knowledgeable of our brand, what it is and why it matters and able to communicate this with confidence. 
  3. To understand and adhere to all procedural standards required for the smooth daily operation of the branch.
  4. To participate in the daily replenishment of stock, ensuring that procedures are accurately followed and that stock is merchandised to the required standards.
  5. To participate in daily and ad-hoc housekeeping, ensuring the highest standards of appearance are maintained.                                                                                                                                        
  6. To ensure accurate and efficient operation of your till, ensuring company policies and procedures are followed at all times.
  7. To develop and maintain a broad knowledge of the museum including key visitor information and work with colleagues across key visitor facing departments.
  8. Be committed to health and safety and ensure familiarity with all of the Museum's health and safety policies and procedures.
  9. Be security conscious, ensure familiarity and co-operation with all museum security procedures and ensure you wear a security pass at all times when on museum premises
  10. Promote equality and diversity in all aspects of your work by developing and maintaining positive working relationships, ensuring that colleagues are treated fairly and with respect/dignity and actively contributing to developments that support the museum’s strategy for widening access, inclusion and diversity.
  11. Carry out ad hoc duties as requested by appropriate managers within your department.
PERSON SPECIFICATION  
Essential requirements
  1. Substantial experience in a fast paced customer facing retail environment.
  2. A proven passion for the arts and the important role that museums play within the cultural sector.
  3. Be able to demonstrate a friendly and vibrant approach to customer service.
  4. You will be hard working, able to manage and prioritize multiple tasks and willing to regularly change your approach.
  5. Confident in the use of till systems and accurate in cash handling
  6. You must be able to communicate clearly and proficiently with customers and colleagues, both orally and in written form.   

Closing date for applications is midnight 31 March 2019