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Senior IT Technician
Reference: MAR20192556
Expiry date: 2019-04-03 12:00:00.000
Location: Nottingham
Salary: £23,866.00 - £28,221.00 Per Annum
Benefits: Westfield Health, Pension and CPD
Attachments: Advert.pdf
JobDescription.pdf

Job Description

Department: IT

School: Meden School, Garibaldi School and UNIP      

Post: Senior IT Technician

Salary: Scale 6/S01 (£23,866 to £28,221)

Responsible to: Head of School, Director of IT and COO

Overview

The role will be to provide:

  • Operational support for the IT Infrastructure within a group of schools
  • Provide 2nd line support for school technician
  • Assist the Director of IT in the successful implementation of the Trust’s IT Strategy

Specific Responsibilities

  • Ensure the availability of the ICT Infrastructure for the assigned schools
  • Apply software updates to servers and applications as directed, with potentially out of hours requirements at times
  • Ensure that all data is stored on the network and secured.  Where data is not stored on the network, suitable safe-guards such as encryption is used
  • Monitoring of the backup systems and ensuring that system and data backups are completed
  • Creating silent installation packages for software applications as required
  • Management of Mobile Device Management where applicable
  • Take ownership of helpdesk tickets and ensure staff are informed of the status of their ticket
  • Escalate incidents to the appropriate person or team when required and work with school IT Technicians, 3rd Line Support and Director of IT to achieve a resolution.
  • Assist school IT Technicians with their tickets and jobs
  • To identify and document workarounds to IT related problems, seeking approval for work arounds from 3rd Line support
  • To ensure that incidents and service requests are resolved within the target resolution time and that the solutions are documented within the system.
  • Assign user access rights where required, applying the principles of GDPR to each request and following processes and procedures set by the trust
  • Support the development of curriculum
  • Maintenance of user accounts and email access, ensuring that new staff and students have appropriate accounts and access
  • Ensure that all systems documentation is maintained and updated as required.
  • Identify training requirements of Trust staff and ensure that the Director of IT is aware of those requirements.
  • As directed by the Director of IT Services, Lead, Manage and Implement IT projects on behalf of the trust.
  • Enforce security policies and procedures are implemented.
  • Work within the requirements of GDPR
  • Understand your responsibilities in relation to Safeguarding and child protection
  • Other IT Infrastructure work which may be required during the development the systems
  • Provide additional support the for other areas of the Central ICT Services when required
  • Deliver outstanding customer focused service at all times
  • Ensure the KPIs identified in Service Level Agreements are met