AFI Group of Companies

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Hire Desk Controller

Reference: AUG20219629
Expiry date: 17:30, 21 September 2021
Location: North East Region
Salary: Competitive
Benefits: Pension, Healthcare, Profit Share

Hire Desk Controller – Regional (North Region)

Salary £ (DOE) + benefits


Do you want to work for a fast-paced growing National company, with excellent career stability and progression prospects; where hard work is well rewarded? Then a job with AFI is for you.


We are currently looking to recruit a Regional Hire Desk Controller. You will be the central point of contact for all our customers in the North Region placing orders and making enquiries, and coordinating machine allocation and deliveries / collections.


The role in brief:

--Taking hire enquiries via telephone, email and our online ordering system.

--Checking availability of machines and ensuring that machine statuses are always up to date on our systems.

--Coordinating with the engineering and transport teams to ensure that the correct machines are ready and delivered to customer sites.

--Dealing with customer complaints and damage.

--Dealing with customers professionally and politely, and maximising sales using your product knowledge.

--Maintaining health and safety standards within the hire office.

--Communicating effectively with other colleagues, and providing a helpful and friendly point of contact for depot enquiries.

-- Requires travelling to our depots across the North Region.


The ideal candidate:

--Previous experience in a customer focussed role is a must.

--Experience of working on a hire desk would be an advantage.

--Good knowledge of Microsoft packages, and computer skills in general.

--You must be outgoing and enthusiastic.

--As this is a customer facing role, excellent communication skills and a friendly approach are a must.

--Time keeping and using your own initiative will be important aspects of the role, so you should be proficient at these skills.


AFI Group is a leading provider of access solutions, from the hire and purchase of access equipment, to accredited training and service / maintenance of machines. With a current network of 21 hire locations across the UK and over 5,000 machines, AFI has a strong emphasis on Health and Safety and is proud to hold various accreditations (ISO9001, ISO14001, ISO18001, 5* Achilles BuildingConfidence, Gold RoSPA award – to name a few).


We offer an excellent benefits package:

--23 days holidays per year rising to 25, plus statutory holidays.

--Inclusion in a monthly profit share scheme.

--An auto-enrolment pension scheme with employer contributions.

--Death-in-Service benefit of 2 x salary.

--Healthcare Cash Plan.

--In addition we have invested in an excellent induction programme, and staff training (we currently hold a Gold Investors in People award).