This is an exciting time to join the V&A IT Team. Technology is integral to the operation of the V&A and plays a fundamental role in enabling the Museum to achieve its strategic objectives. We are embarking on an exciting Technology Transformation program and this team will be central to supporting the new platforms and enhanced ways of working.

The Application Support team is a team of 4 within the IT Operations Department and works closely with other IT teams as well as key SME’s and stakeholders across the Museum.

The Application Support Analyst is responsible for IT application support activities including maintenance, administration, and second and third line support. They will ensure timely and efficient resolution of IT application-related incidents and service requests.

The core activity for this team is the day to day support of the core V&A applications including Dynamics CRM, Galaxy Ticketing, Salesforce Commerce Cloud, and Microsoft Business Central. These systems are key to the V&A and the Applications Team supports the application for the end user from basic how do I support through to workflow creation and issue troubleshooting.

The Application Support Analyst will support the process of impact assessing and planning IT application changes, and will then test, implement, and monitor required changes in line with agreed change plans.

Closing date for receipt of applications is 25th July 2021 at 23.59