We are seeking enthusiastic and motivated Shop Assistants to join our retail team at the V&A Museum of Childhood
We have 15 hour fixed term (until 31/03/2020) positions (3 days x 5 hours)
Rota 2 week pattern (Fully flexible Monday – Sunday)
Main tasks
- To deliver exemplary customer service, all of the time, ensuring a customer first approach.
- To be knowledgeable of our brand, what it is and why it matters and able to communicate this with confidence.
- To understand and adhere to all procedural standards required for the smooth daily operation of the branch.
- To participate in the daily replenishment of stock, ensuring that procedures are accurately followed, and that stock is merchandised to the required standards.
- To participate in daily and ad-hoc housekeeping, ensuring the highest standards of appearance are maintained.
- To ensure accurate and efficient operation of your till, ensuring company policies and procedures are followed at all times.
- To develop and maintain a broad knowledge of the museum including key visitor information and work with colleagues across key visitor facing departments.
- Be committed to health and safety and ensure familiarity with all of the Museum's health and safety policies and procedures.
- Be security conscious, ensure familiarity and co-operation with all museum security procedures and ensure you wear a security pass at all times when on museum premises.
- Promote equality and diversity in all aspects of your work by developing and maintaining positive working relationships, ensuring that colleagues are treated fairly and with respect/dignity and actively contributing to developments that support the museum’s strategy for widening access, inclusion and diversity.
- Carry out ad hoc duties as requested by appropriate managers within your department.
PERSON SPECIFICATION
Essential requirements
- Substantial experience in a fast-paced customer facing retail environment.
- A proven passion for the arts and the important role that museums play within the cultural sector.
- Be able to demonstrate a friendly and vibrant approach to customer service.
- You will be hard working, able to manage and prioritize multiple tasks and willing to regularly change your approach.
- Confident in the use of till systems and accurate in cash handling.
- You must be able to communicate clearly and proficiently with customers and colleagues, both orally and in written form.
Desirable requirements
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