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CRM and Appeals Manager

Reference: JUN20180070
Expiry date: 17:00, 02 July 2018
Location: South Kensington
Salary: £34,500 Pro Rata
Benefits: Group Personal Pension Scheme, Life Assurance Scheme, and other great benefits
Attachments: CRMandAppealsManagerjobdescription.pdf

Permanent role, working 3 days per week on Mondays, Thursdays and Fridays.
£34,500 pro-rata

A new role has been created for a highly-skilled individual to join the V&A Development department’s Operations team, to assist the Head of Operations with management of the CRM system (Silverbear CRM, a bespoke Microsoft Dynamics CRM product), support Visitor Experience with optimising donations and Gift Aid income from visitors and customers, and run direct mail appeals.

The ideal candidate will be highly-competent with Microsoft Dynamics CRM (or a similar CRM system), have excellent IT skills generally, and be a naturally effective communicator. In this role, you will liaise with colleagues across the department and Museum, particularly with the Visitor Experience, Projects, Design, and Curatorial teams. Experience of running direct mail appeals or of fundraising generally are essential.

Interviews will be held on the week commencing Monday 16 July.