Job Overview:

We are seeking a detail-oriented and proactive Test Analyst with experience in CRM systems, particularly Microsoft Dynamics 365. The successful candidate will support testing activities related to CRM upgrades and enhancements, ensuring system functionality aligns with business requirements.

Key Responsibilities:

Assist in the development and execution of test plans and test cases for CRM-related projects.

Perform functional, integration, and regression testing under guidance to ensure reliable system performance.

Log and track defects using test management tools such as Azure DevOps or JIRA.

Collaborate with developers and business analysts to understand requirements and ensure adequate test coverage.

Support end-users during UAT, gathering feedback and resolving issues. 

Document test results and provide basic reporting on execution status and issues found.

Participate in release validation and smoke testing in staging and production environments.

Required Qualifications & Experience:

2-4 years of experience in software testing, with exposure to CRM systems and Microsoft Dynamics 365 preferred.

Understanding of software testing concepts, test case design, and defect lifecycle.

Familiarity with tools like Azure DevOps, JIRA, or similar.

Basic knowledge of API testing and ability to write or execute SQL queries is a plus.

Exposure to Microsoft Dynamics 365 customisations, workflows, or integrations is advantageous.

Experience working in Agile/Scrum environments.

Good attention to detail and strong problem-solving mindset.

Effective verbal and written communication skills.

Preferred Qualifications: 

ISTQB Foundation Level certification or equivalent is preferred.

Exposure to test automation tools (e.g., Postman, Selenium) is a plus.

This is a 12 month Contract, Full Time role for 37.5 hours per week.

We are looking to conduct interviews for this position from w/c 14th July 2025. For further information please contact waqas.khalid@rspb.org.uk 

As part of this application you will be asked to provide a copy of your CV and complete a short form.

If you wish to provide a cover letter with your application, please include this at the end of your CV document upload.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

Before applying for this role, we recommend reading through the candidate guidance notes attached to the top of this advert.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.