Job Description
Department: IT
School: Meden School, Garibaldi School and UNIP
Post: Senior IT Technician
Salary: Scale 6/S01 (£23,866 to £28,221)
Responsible to: Head of School, Director of IT and COO
Overview
The role will be to provide:
- Operational support for the IT Infrastructure within a group of schools
- Provide 2nd line support for school technician
- Assist the Director of IT in the successful implementation of the Trust’s IT Strategy
Specific Responsibilities
- Ensure the availability of the ICT Infrastructure for the assigned schools
- Apply software updates to servers and applications as directed, with potentially out of hours requirements at times
- Ensure that all data is stored on the network and secured. Where data is not stored on the network, suitable safe-guards such as encryption is used
- Monitoring of the backup systems and ensuring that system and data backups are completed
- Creating silent installation packages for software applications as required
- Management of Mobile Device Management where applicable
- Take ownership of helpdesk tickets and ensure staff are informed of the status of their ticket
- Escalate incidents to the appropriate person or team when required and work with school IT Technicians, 3rd Line Support and Director of IT to achieve a resolution.
- Assist school IT Technicians with their tickets and jobs
- To identify and document workarounds to IT related problems, seeking approval for work arounds from 3rd Line support
- To ensure that incidents and service requests are resolved within the target resolution time and that the solutions are documented within the system.
- Assign user access rights where required, applying the principles of GDPR to each request and following processes and procedures set by the trust
- Support the development of curriculum
- Maintenance of user accounts and email access, ensuring that new staff and students have appropriate accounts and access
- Ensure that all systems documentation is maintained and updated as required.
- Identify training requirements of Trust staff and ensure that the Director of IT is aware of those requirements.
- As directed by the Director of IT Services, Lead, Manage and Implement IT projects on behalf of the trust.
- Enforce security policies and procedures are implemented.
- Work within the requirements of GDPR
- Understand your responsibilities in relation to Safeguarding and child protection
- Other IT Infrastructure work which may be required during the development the systems
- Provide additional support the for other areas of the Central ICT Services when required
- Deliver outstanding customer focused service at all times
- Ensure the KPIs identified in Service Level Agreements are met
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