We're looking for a team player with excellent interpersonal and communications skills combined with a passion for connecting people with nature, someone deeply committed to our mission of saving the natural environment and maintaining biodiversity.

Working at RSPB Rathlin Island West Lighthouse and Seabird Centre, RSPB's most spectacular visitor attraction and most successful people engagement reserve in Northern Ireland you'll be providing a unique and fascinating visitor experience inspiring our visitors to support nature conservation now and in the future. This role is fundamental in ensuring we have the highest quality of visitor experience for both new and existing audiences.

Together with the Visitor Experience Manager, the Visitor Experience Officer will be responsible for supporting and inspiring the staff and volunteer team to deliver the RSPB NI visitor offer during a very busy spring and summer visitor season.

You will also work with our Communications Team to deliver promotional activities, particularly social media content. You will ensure operations proceed efficiently and the highest standards are maintained in visitor interactions and in the presentation of the premises.

You will also promote membership of the RSPB and help maximise catering and retail sales which provide vital income for the RSPB. 
You will be working alongside the Visitor Experience Manager, Visitor Experience Assistants and volunteers with the HQ team to ensure the highest quality of RSPB visitor experience. You will be expected to deputise for the Visitor Experience Manager during their two days off during the week and assist with all the required administrative tasks.

The Visitor Experience Officer will live on the island during the season, with the opportunity to rent staff accommodation. This affords the opportunity to experience the unique island way of life and engage with a vibrant community and diverse social and cultural events. Living immersed in a stunning natural landscape is an unforgettable experience

Accommodation is available to rent for the duration of the post.

Essential qualifications, skills, knowledge and experience:

•    4 GCSEs at grades A-C and 2 A levels or equivalent.
•    Computer literate
•    Sound understanding of systems and procedures necessary to run a commercial visitor operation
•    Working knowledge of visitor engagement techniques
•    Excellent verbal and written communications skills
•    Proven ability to plan and prioritise workloads
•    A team player who can motivate and inspire people
•    Problem-solving skills and ability to work on own initiative
•    Experience of managing and delivering against targets and KPI’s
•    Experience of analysing and interpreting data in a visitor experience environment
•    Experience of delivering a high-quality visitor offer
•    Successful experience of managing or supporting a team of staff and/or volunteers
•    Driving License and right to drive in the UK

Desirable qualifications, skills, knowledge and experience:

•    Tourism/leisure related qualification, ideally at HND level or equivalent
•    Working knowledge of Equal Opportunities & Diversity
•    Health and Safety in the workplace
•    Experience of delivering exceptional customer service
•    Hospitality, retail or catering work experience

Additional Information

This is a Full-Time( 37.5 hours per week) temporary contract (26 weeks).

 We will conduct interviews for this position from 5th - 9th January 2026  For further information please contact Geraldine.Anslow@rspb.org.uk

As part of this application process you will be asked to submit a CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.

This role will require completion of RSPB Safeguarding level 2 training in addition to the standard pre-employment checks.

Accommodation is available to rent for the duration of the post.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

Before applying we recommend reading though the candidate guidance notes attached to the top of this advert.

We reserve the right to close this advert ant any time.