Specific Responsibilities
- Using the School ticket system, undertake the resolution of hardware failure and malfunction in a timely manner.
- Provide an excellent level of support to all stakeholders of the school across multiple areas including, Windows, Office365, iOS and Chromebooks
- Ensure availability of end user IT equipment such as Printers, Projectors, TVs, Computers, Tablets, Laptops, etc.
- Provide support to the staff and students for the use of the software and hardware available in school
- Manage the school MIS including creating/disabling staff accounts
- Manage the access control system and staff/student cards
- Provide support of audio-visual resources as required
- Install and maintain hardware and software as directed
- Maintenance of the School digital signage (not content)
- Assist with the maintenance and monitoring of the school’s infrastructure
- Monitor students’ activities in the classroom, blocking inappropriate content and removing un-authorised software
- Maintain a stock of consumables and spare equipment
- Provide feedback to 2nd and 3rd Line Support when faults occur and provide hands on support at the direction of the senior support teams
- Maintenance of the school CCTV system
- Be aware of and proactively mitigate against data breaches
- Maintain an inventory of IT Assets
- Complete an annual IT Asset audit
- Complete Daily, weekly and annual checks on the IT Equipment
- Assist staff with Video conferencing equipment
- Carry out any such duties as may be reasonably requested
General Responsibilities
- To support the overall ethos of the Academy
- To promote and support the implementation of the school’s aims, policies and values
- To work flexibly as part of the support staff team to contribute to the smooth operation of the academy
- To commit to safeguard and promote the welfare of children and young people
- To assist with duties relating to student safety and security, including break and lunchtime duties
- Attend meetings as required
- To develop your own skills and take part in continuous professional development.
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