The Source Skills Academy

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We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.

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Customer Service Apprentice LS924

Reference: MAY20217788
Expiry date: 17:30, 09 November 2021
Location: Sheffield
Salary: £160.95 Per Week
Benefits: Possible progression to a permanent role

Eligibility Criteria:
Do you already hold the same qualification at this level or above? – If yes please call the office on 0114 2635720 to discuss before continuing with the application
Are you currently working in the same industry sector/ job role as this apprenticeship?  – If yes please call the office on 0114 2635720 to discuss before continuing with the application 
Do you hold a Grade D/Grade 3/ Level 1 or above in in both Maths and English? – If no please call the office on 0114 2635720 to discuss before continuing with the application
Can you commit to a full-time apprenticeship for the next 12-18 months? – If no please call the office on 0114 2635720 to discuss before continuing with the application

Company: A for Appointments Limited

Job Title: Customer Service Apprentice REF: LS924

Apprenticeship Funding – for eligibility please speak to us directly
The Role:
The role will be based in Sheffield around the Kelham Island area. It will involve a variety of tasks supporting the internal team, there is a vast amount of telephone work so you must be an excellent communicator with an upbeat personality and have a tenacious approach. 

We offer in return the chance to be part of a friendly team, a good working environment, excellent support and training, good development opportunities with the company, a varied and very interesting workload.

Duties will include:

  • Researching on the internet on a daily basis which can become repetitive at times
  • Data inputting
  • Some reception duties but being the first point of contact for anyone calling
  • Adding jobs to websites
  • Contacting candidates looking for work & chasing documentation
  • Contacting companies re references & chasing where necessary
  • Carrying out pre-employment checks
  • Contacting new applicants looking for work & asking a variety of questions
  • Sending out mailers
  • Sending out IT assessments to candidates & documenting when they come back
  • Updating records on the database on a daily basis
  • Assisting in other areas when and where necessary

The Person:

  • Good IT skills, knowledge of Microsoft office and accuracy
  • Good communication skills
  • Excellent organisational skills
  • Persuasive personality
  • Tenacious
  • Excellent time management skills
  • Excellent rapport building skills
  • Good telephone manner

Skills Required:

  • Maths and English at GCSE Grade 4 and above

The successful candidate will study a Customer Service Level 2 Standard. This will be aided by an assessor who will carry out all assessments as work-based learning within the workplace.

Working Hours and Wage:
37 Hours Per Week. Monday – Friday 9am – 5pm
£4.35 per hour
£160.95 per week

Progression Opportunities:
Possible progression to higher level or full-time employment for the right candidate

The Business:
A for Appointments is a privately-owned recruitment service which has provided both temporary & permanent flexible, efficient and affordable recruitment solutions since April 2000. They formed a partnership with a company called Paragon Services in 2020 so now also offer services in the construction sector, the role will involve working for both sides of the business.

Please note due to high volume of applications expected, this post may close before the displayed closing date when sufficient number of applications have been received.

The Source is an equal opportunities employer and positively encourages applications from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity