Rohan is one of the leading outdoor clothing brands in the UK with over 50 retail stores across the country. Our content is curated to express the detail and technology that goes into our products, that are suitable for outdoor and city adventures alike, it is then shared with new and existing customers through multi-channel activity.

If you love helping people and have a passion for providing first class customer service then read on. You would be working within our busy customer service team in lovely offices in Kiln Farm in Milton Keynes, it’s a great place to work, with free parking just outside. 

No shift work or weekends, it’s Monday to Friday, 9am – 5pm, no cold calling or hard sales, we are all about providing the most engaging service to our customers.

Who are we looking for?

We are looking for a highly capable and dynamic Customer Service Representative to join our busy team. We are an ambitious business, and have lot of exciting plans ahead.

You will have the following qualities:

• You have worked in a customer service environment, in an office or retail store, including administration tasks.
• You have experience dealing with customers either face to face or on the phone.
• You are confident on the phone, used to helping people with queries, building relationships and managing customer expectations.
• People would describe you as a strong communicator.
• You write clear and personal emails, paying attention to detail.
• A true detective - you are great at investigating issues and finding solutions for our customers.
• Building relationships with customers and other teams across the business.
• You thrive on multi-tasking and a fast-paced environment.

About the role

The ideal candidate will use their past experiences to support the Customer Service Team.  The role consists of 60% admin and 40% dealing with phone orders and enquiries. 

Main duties of the role consist of:

• Telephone calls/orders and maximising sales.
• Email and letter communication
• Delivery update correspondence with customers
• Courier reports and communication to customers on parcels
• Further investigation on payment details as required
• Handling of Complaints
• Offering internet support
• Product reviews

What’s in it for you?

• 9.00am – 5.00pm Monday to Friday working hours
• 23 days holiday plus Bank Holidays
• Training - extensive in-house support and access to e-learning modules
• Generous clothing allowance
• 50% discount on our own clothing
• Contributions to a Pension scheme
• Life cover based on salary
• Employee Assistance Scheme

About the company

Founded in North Yorkshire in 1972, with our first shop opening in Long Preston in 1983, Rohan’s world-class clothing has seen our customers through countless adventures over the last fifty years. Technology is inherent to Rohan clothing. All our range is designed to make your journey, no matter how big or small, easier and more comfortable. Explore our current range to discover more.

Having won the Which? Award for Customer Service in the last 3 years we are keen to maintain this standard that is recognised by our customers.