Here at Vimto (Nichols plc), we are proud that our unique taste is loved not only in the UK but across the globe.
Our varied brand portfolio spans the still, carbonated, post-mix, coffee and frozen drinks categories – so you will find us in your local supermarket, pub and leisure outlet.
Vimto has seen consistent growth over several years and now more than ever we are investing in our teams, so we have the right people, in the right place with the right resources.
As part of the central Technical team, you will manage and maintain technical systems and assimilate/process data that will support the technical improvement activities.
Aims of Role:
- To manage technical systems in a timely and effective manner
- To provide administrative and systems support to the department, to further develop systems as required
- To manage and trend all customer complaints in a timely and effective manner
- To support group technical activities as required
- To support the Quality Managers
Key Responsibilities:
- Maintain and develop all technical systems
- To produce agreed reports that will enable the technical department to undertake measurable improvement activities.
- To carry out analytical work on co-packer/licensee samples as required
- To respond to customer complaints in a professional and timely manner
- To portray a professional image to all external parties
- To highlight any improvement activities that will deliver a benefit to Nichols plc
- To offer technical support for UK & international co-packers / licensing partners & licensees where required
- To understand and measure department service levels for internal and external customers of the technical department
- To address any deficiencies in department service levels in a timely manner
Qualifications & Experience:
- Scientific Degree level or equivalent. (Desirable)
- Experience of working within a Technical team (Desirable)
- Experience of working within a soft drinks manufacturing environment (Desirable)
- Experience of using an electronic specification system / database (Essential)
- Experience of working in a technical support role within a factory based technical team (Essential)
- Understanding the process of handling customer complaints (Desirable)
- Good working knowledge of Microsoft Office
Personal characteristics:
- Proactive approach to problem solving
- Able to work effectively as part of a multi-functional team
- Self motivated
- Ability to effectively prioritise tasks
- Able to effectively manage own time.
- Attention to detail
- Willingness to undertake some UK travel
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