Introduction

Here at Fedcap Employment our vision and mission are to advance the social and economic wellbeing of disadvantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business.

We are currently recruiting for a Facilitation Manager to join our existing team. Although this role is advertised in Preston you can choose to be based in our offices in Burnley or Macclesfield. 

The Role

Lead, motivate, develop and performance manage a team of Employment Facilitators to continuously improve and increase their capability and deliver against their targets and service level agreement.

You will …

• Ensure customer service standards are understood and observed by all Employment Facilitators (e.g. through observations and coaching) so that all customers are provided with the same high standard of service that maximises their chances of managing well-being difficulties and securing sustainable employment
• Manage day-to-day contact with key stakeholders at a local level, maintaining a positive working relationship to ensure we receive sufficient customer flows to deliver according to service level agreements (SLA’s)
• Ensure Employment Facilitators maintain paperwork and customer records to ensure the customer journey is documented in accordance with our quality standards  
• Ensure appropriate digital technologies and evidence-based content are being utilised by the team within an appropriate delivery environment that supports privacy and confidentiality of customers 
• Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc 
• Any other ad hoc duties in line with delivery programme requirements.

Person Specification 

About you…

Can you embrace our company values which are Kindness, Respect, Integrity, and Innovation?

Experience, Knowledge and Qualifications

• Knowledge and experience of local specialist networks and provisions
• Extensive experience of leading and developing a team in a customer facing, target driven environment
• Ability to understand key financial drivers and deliver accurate and real time reports and analytics
• Knowledge of the local labour market and employment legislation
• Demonstrable experience of leading and developing a team in a target driven environment
• Ability to build rapport, engage and coach individuals to progress.
• NVQ Level 5 in Management and Leadership or equivalent
• Knowledge and experience of the employability sector and local labour market.

Key Competencies

• Integrity
• Leadership
• Results focused
• Commercial acumen
• Problem solving
• Coaching & developing

What’s in it for you…

• A rewarding career that makes a genuine difference to people’s lives.
• Hours and days of Work: 37.5 hours per week – Monday to Friday.
• Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service.
• A two-week Induction and Training programme.
• In-house Health and Wellbeing team.
• Pension Scheme – contribution of 4% from Fedcap Employment.
• Life Cover x 4 annual salary.
• A generous sickness package inclusive of 13 weeks full sick pay & 13 weeks half sick pay, following completion of a 6-month probationary period.
• Enhanced Maternity and Paternity pay following completion of the probationary period.
• Laptop and mobile phone to allow remote agile working.

Equality, Diversity, and Inclusion

Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity.

Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.

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