Careers | RSPB

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Visitor Experience Officer (Fixed-Term)

Reference: APR20246427
Expiry date: 2024-06-19 22:59:00.000
Location: Sherwood Forest
Salary: £24,890.00 - £26,720.00 Per Annum
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave (pro rata)
Duration:6 months
Attachments: CandidateGuidanceNotes2023.pdf

We're looking for a team player with excellent people skills combined with a passion for connecting people with nature. Working at Sherwood Forest Reserve, you'll be providing a unique and fascinating visitor experience inspiring our visitors to support nature conservation now and in the future. This role is fundamental in ensuring we have the highest quality of visitor experience for both new and existing audiences.

Sherwood Forest & Budby South Forest is an ancient landscape alive with nature, history and folklore. Today it is a magical destination visited by people from across the globe, home to the enduring legend of Robin Hood & the famous Major Oak, estimated to be more than 1,000 years old.

We care for over 450 hectares of ancient wood pasture and rolling heathland which is home to thousands of species of bird, insect, mammal, fungi, tree and plant. Wooded for centuries & once part of a vast royal hunting ground, for the 350,000 people who come to visit each year it is an incredible place to visit, boasting a unique collection of ancient oaks which have been thriving here for over 600 years.

You will be working with the Visitor Experience team to ensure a coherent visitor offer is delivered whilst also working with the HQ team to ensure the highest quality of RSPB visitor experience.

The ideal candidate will have strong communicating skills, proven experience at delivering events and a high standard of visitor experience - if that's you we'd love to hear from you!

Essential skills, knowledge and experience:

  •    Computer literate to include professional use of social media to adhere to brand requirements.
  •    Working knowledge of visitor engagement techniques.
  •    Excellent verbal and written communication skills.
  •    Ability to plan and prioritise workloads.
  •    A team player who can motivate and inspire people.
  •    Problem solving skills and ability to work on own initiative.
  •    Ability to manage and respond to customer needs and feedback.
  •    Ability to maximise opportunities for visitor engagement and income generation.
  •    Able to build and maintain strong working relationships.

Desirable skills, knowledge and experience:

  •    Experience of managing and delivering against targets and KPI’s.
  •    Experience of analysing and interpreting data in a visitor experience environment.
  •    Successful experience of managing or supporting a team of staff and/or volunteers.
  •    Having contributed to a successful visitor project or visitor attraction.
  •    Tourism or leisure related qualification, ideally at HND level or equivalent.
  •    Working knowledge of Equal Opportunities and Diversity.
  •    Health & Safety in the workplace.

This is a Fixed-Term role for 6 months, working 37.5 hours per week (Sunday to Thursday). The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term.

For further information please contact 

As part of this application you will be asked to provide a copy of your CV and complete a short form. If you wish to provide a cover letter with your application, please include this at the end of your CV document upload.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

Before applying for this role, we recommend reading through the candidate guidance notes attached to the top of this advert.