The IT Support Engineer is responsible for the day-to-day deployment and operational support of the V&A estate including Windows laptops/desktops/tablets, mobile devices and macOS desktops and laptops both within public and non-public spaces. The IT Support Engineer will be part of a team of four providing support between the hours 08:00 and 18:00 Monday to Friday and 08:00 to 16:15 Saturday, Sunday and Bank Holidays and as such part of the role involves working one weekend in four.
The IT Support Engineer will also be required to provide some weekend first line support for business applications (e.g. CRM and ticketing systems), point of sale equipment, audio-visual equipment and infrastructure and escalate issues to the appropriate team where required.
When requested by the Change Managers, the IT Support Engineer will support the process of impact assessing and planning the Museum’s changes relating to desktops, laptops and mobile devices, and will then implement, test and monitor required changes in line with agreed change plans.
The IT Support Engineer will also be required to support various projects within the V&A IT Department as requested by the relevant manager.
Closing date for receipt of applications is 7 November at 23:59
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