Role: IT Infrastructure Support Analyst
Location: Mirfield, but some travel to other sites required
Salary: £26,000/pa
Hours: Full-time (37hrs per week)

At Hollybank, we support adults, young people, and children with profound and multiple learning disabilities to live their lives to the fullest. We provide support for education, enrichment, and day to day living as well as on-site nursing support where needed.

Our IT team are at the centre of ensuring our people and teams can stay connected and that we are providing a safe service to the people we support, our colleagues, and vistors to the Trust. It has never been more important to have access to quality technology and digital services, and without our dedicated IT helpdesk team we wouldn't be able to do this as successfully as we do!

Key aims of the role:

• To provide guidance and advice on maintaining the server, networking and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. 
• To support and monitor existing infrastructure, perform preventative maintenance work, backup and perform other regular support activities to ensure effectiveness and to provide cover on such tasks when required. 
• To plan, manage and implement infrastructure projects as defined by Hollybank’s Strategic Plan
• To liaise with external stakeholders and support agencies for the ongoing support and maintenance of relevant hardware, networks and software. 
• To regularly check logs and severs to ensure that they are properly patched and dealing with any issues.
• To support with testing and rolling out software, with a particular emphasis on security

This is not an exhaustive list, so please read the full job description prior to applying for this role. 

What we look for from our staff:

• Confidence – being self-assured, asking for help when you need it and challenging behaviour or practices that you feel are inappropriate or unsafe.
• Curiosity – being inquisitive and welcoming change, asking questions about the way that we do things and why, and putting yourself forward to try new things.
• Happiness – being cheerful and positive, bringing your best self to work and sharing your enthusiasm for life with the people we are here to support.
• Kindness – being caring and compassionate, reaching out to your colleagues if they look like they’re struggling, being an active member of the team and working together to achieve shared goals. 

What we offer:

• A competitive salary and great pension scheme.
• Paid pre-employment training to give you a great head start. 
• An employee rewards scheme with retail discounts and more.
• A comprehensive employee assistance program, including support for mental health, a company sick pay scheme, and a life insurance benefit.
• A fantastic, open, and supportive working environment.
• Training & Development opportunities to support your development.
• A wealth of opportunities to gain experience in a variety of skills.

To find out more, please call James Barker (IT Manager) on 01924 490833 for an informal chat or via email on j.barker@hollybanktrust.com

Hollybank Trust is committed to Safeguarding vulnerable people, and our Safer Recruitment process requires all employees to have an Enhanced DBS check and reference checks in line with our Recruitment policy.

PLEASE NOTE WE PRIMARILY COMMUNICATE VIA EMAIL

We want people from underrepresented groups such as Black and Minority Ethnic (BAME), Lesbian, Gay, Bi and Trans (LGBTQIA+) communities to succeed at Hollybank Trust and our policies and procedures ensure that this can happen. Click here to find out more about our approach to equality and diversity.

Hollybank Trust is a Disability Confident employer. We are actively working to recruit and retain people with disabilities and long-term health conditions into our work force. If you are an applicant who has a disability, you will be offered an interview if you meet the essential criteria for the job.