Post:                      ICT Technician  

Location:               Ormiston Horizon Academy, Turnhurst Road, Stoke on Trent  ST6 6JZ

Salary:                   Grade 4 (£22,129 to £23,484) - willing to negotiate for the right candidate

Status:                   Full time permanent

Hours:                    37 hours a week

Reports to:             ICT Network Manager 

Closing date:         Friday 23rd September 2022 @ 3pm

Start date:              As soon as possible

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We have a very exciting vacancy for an enthusiastic ICT Technician to join our supportive team here at Ormiston Horizon Academy. This opportunity will ideally suit someone who has some previous experience, but is keen to progress their skills and knowledge within this field.  The academy will support the successful candidate to further expand their technical skills by undertaking a fully funded programme of CPD.  Please see attached job description for further details.  

Benefits of working as part of our academy include: entitlement to join the Local Government Pension Scheme (which includes a significant employer contribution), laptop, free access to fitness gym based at the academy, free daily refreshments, car park on-site.  

Ormiston Horizon Academy is a successful 11-16 secondary academy (part of the Ormiston Academy Trust) with £23 million facilities. Judged by OFSTED to be a ‘GOOD’ school in March 2018; we offer an energetic and exciting environment to work in. 

Purpose of the role 

This post holder will be proficient in proving an efficient and effective first-line ICT Technical Support service to pupils, staff and guests of the academy.  Will work as part of a team, which includes the ICT Academy Network Manager and the ICT Senior Technican, to ensure safe operation and maintenance of ICT technologies within the academy.

The Technician will support in the monitoring and maintenance of the computer systems and networks of the Academy.  This will include responsibility for providing first line technical support, the installation and configuration of computer systems, as well as diagnosing hardware and software faults and solving technical and applications issues, either in person, remotely or over the phone.

This job description is not a comprehensive statement of procedures and tasks but sets out the main expectations of the academy in relation to the post holder’s professional responsibilities and duties.

Main duties and responsibilities

• To provide dedicated first-line support to all users of computing facilities across the Academy this is likely to include Apple/Mac, PC operating systems, printers, laptops, tablets and other equipment or services connected to the computer network.
• To provide hardware and software classroom support for teachers using the computer facilities. This may involve helping a teacher in a classroom setup a specific ICT related activity.
• To log and update all IT related incidents/requests.
• To investigate, diagnose and solve support issues.
• Support in ensuring the smooth running of IT systems throughout the academy.
• Undertake general IT hardware/software fixes, such as troubleshooting, network and software faults.
• Install, move, configure, deployment and set up of users’ hardware, ie laptops, printers, and mobile devices.
• Carry out periodic health checks and audits of IT equipment, recording maintenance issues as required.
• Ensure the correct disposal of damaged and un-repairable equipment as directed by senior staff.
• To advise on the best practice in the use of computer equipment and software.
• Work on specific IT projects as and when directed.
• To provide support to the ICT Network Manager or ICT Senior Technician, including providing information to be included in reports drafted by senior staff.
• To maintain good working relationship with staff, students and other professionals.
• To support testing and evaluating of new technologies.
• To support the maintenance and upkeep of the ICT asset register of Hardware, software and licenses.
• To support the maintenance of data backups and restores, including regular testing and logging of information.
• Liaise with 3rd party support contacts when dealing with hardware and software issues.
• To provide additional support for activities as directed by the line manager.
• Responsible for maintaining knowledge of the Academy’s Information Management System.
• Support the timely maintenance of user accounts across all systems – ensuring prompt amendment when notified.
• Undertake personal professional development and respond to the changing needs of the role.
• Use the OAT central help desk system to record and track resolution of support requests from academy staff and pupils.

Safeguarding and Promoting the Welfare of Children and Young People 

Adhere to policies and procedures in relation to safeguarding at all times, and to adhere to the statutory guidance ie Keeping Children Safe in Education.
Take appropriate action if having any concerns, or are made aware of the concerns of others, regarding the safety or wellbeing of children or young people.
Keeping Safeguarding knowledge up to date as directed by the academy safeguarding lead.
Carry out actions as directed to senior academy staff to monitor computer devices.

Training and development 

• Support staff inductions for ICT equipment.
  Attend events and training as required.

Data Protection Compliance 

• Adhere to the Trusts data protection polices and processes.
• Support the Trusts Data Protection Officer (DPO) where required.
• Support the ICT Network Manager or ICT Senior Technician to ensure the academy’s local ICT infrastructure, data storage and usage are GDPR compliant.
• Report any data breach of the academy’s ICT acceptable use policy to the Data Protection Lead.

General responsibilities

• To adhere at all times to the Trust’s policies and procedures.
• Maintain confidentiality of information acquired in the course of undertaking duties.
• Ensure that work is completed in compliance with relevant legislation and procedures relating to this role.
• Ensure GDPR principles are embedded in normal working practices.
• Post holders may be required to work flexibly in order to meet the business needs. All staff are required to partake in performance management and training activities.
• Be aware of safeguarding and promoting the welfare of children and to report any concerns in accordance with the school’s safeguarding policy.

The above list is not exclusive or exhaustive, and the school may require the post holder to undertake duties commensurate with the level of the role. As part of your wider duties and responsibilities, you are required to promote and actively support the academy’s responsibilities towards safeguarding.

The Trust expect that employees deal with people politely and tactfully, communicating with colleagues both formally and informally, modelling the Academy’s Code of Conduct and the equality policy objectives.

DBS

An enhanced disclosure and barrirng check will be a requirement of the post.