Are you able to deliver fantastic customer service? We are looking for an enthusiastic and hard-working people person, to help work in our cafe and visitor centre at our Sherwood Forest Reserve.

Our work in the visitor centre is planned via the use of rotas, we are open all year round so you will need to be flexible and available to work weekends, bank holidays and during the week. We are looking for someone who will be able to work the following pattern.

Summer off peak (1st April-30th September, excluding holidays): working Wednesday, Friday and Saturday (12 hours per week)

Summer peak (Holidays between 1st April- 30th September): working Monday, Friday, Saturday (17 hours per week)

Winter off peak ( 1st October-31st March, excluding holidays): working Saturday (4 hours per week)

Winter peak (Holidays between 1st October-31st March): working Friday, Sunday (9 hours per week)

Full induction and training will be provided, with opportunities to learn about the running of a busy visitor centre and nature reserve operation.

You'll be working in our visitor centre, indoors and outdoors, helping to give a warm welcome to our visitors and assisting with the day-to-day running of our operations. 

Our café and shop are a crucial part of what we do here, encouraging visitors to explore the reserve, and giving them a great visitor experience.

You will be able to communicate well with our visitors and offer excellent levels of customer care. Duties will include working in our café, serving customers food and drink, operating the till, preparing food, as well as maintaining the appearance of the café and stock levels, processing deliveries and following hygiene and health and safety regulations.

You will also support our other visitor centre teams, helping to serve customers, and undertaking other duties typical of a busy visitor centre.

Essential skills, knowledge and experience:

• GCSE Maths and English or equivalent.
• Basic food hygiene knowledge.
• Computer literate.
• Enthusiastic approach to work.
• Excellent verbal and written communications skills.
• Ability to plan and prioritise workloads.
• Multitasking skills.
• Problem-solving skills and ability to work on own initiative.
• Ability to manage and respond quickly and positively to customer needs and feedback.
• Ability to work as part of a team.

Desirable skills, knowledge and experience:

• Experience of working at a catering environment/visitor attraction. 
• Knowledge of health and safety in the workplace.
• Knowledge of food and foodservice skills.
• Till operation and payment handling.

Additional Information:

This role is a permanent position working all year around on the pattern indicated above.

We are looking to conduct interviews for this position as soon as suitable candidates present themselves, so please do not delay in applying. For further information please contact hollie.drake@rspb.org.uk

Please note that we are actively recruiting for this vacancy, and reserve the right to close once sufficient applications have been received.

As part of this application you will be asked to provide a copy of your CV and complete a short form. If you wish to provide a cover letter with your application, please include this at the end of your CV document upload.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

Before applying for this role, we recommend reading through the candidate guidance notes attached to the top of this advert.