The company:
James Fisher Nuclear is the supplier of choice to the nuclear industry in specialist design, engineering and manufacturing. James Fisher Nuclear (JFN) is an innovative and fast-growing organisation, our highly skilled teams and long standing heritage enable us to deliver solutions to the most demanding operational and technical challenges faced by our customer base.

The role:
The Apprentice Business Applications Support Analyst provides technical expertise to the JFN group. Acting as a technical support for JFN business applications & hardware. This role will also support the development of and implementation the Digital Technologies roadmap within JFN.

Duties and responsibilities:

• To provide technical expertise across the JFN group, assisting the Business Applications department and project teams as and when required.
• To maintain a high degree of customer service for all support queries and use best practice methods.
• To maintain and support Bespoke Business Applications (Deeside presently but not limited to).
• Administration and User controls of the business Product Data Management system.
• To maintain all business applications to ensure Cyber Essentials compliance and certification renewals.
• Administration and business improvement support for JFN's ERP system, utilising Adapt, Workflow and Business Intelligence reporting.
• To take ownership of user problems and be pro-active when dealing with user issues.
• Support users in the use of computer equipment by providing necessary training and advice.
• Support other team members in the use of specific systems by providing necessary training and guidance.
• Ensure all machine builds across the JFN group satisfy best practice installation and configuration policy and procedures.

• Move ICT related hardware between desks and offices when required.
• Take ownership of ICT asset management and maintain its integrity.
• Working with the team under direction of the Business Applications Manager, develop current systems and capabilities to offer continued best value for money investments.
• Regularly liaise with other JFN sites to ensure expertise and continues to build on the ‘single company’ ethos.
• Offer technical support and assistance to the other JFN sites when required.
• Ensure department annual budgets are considered and maintained when consideration to expenditure is being requested.
• Carry out internal compliance audits to ensure all business application software, hardware, licencing and procedures are meeting the required criteria.
• Carry out any request as required by the Business Applications Manager and/or Executive of JFN.

This is a genuine opportunity to join a global business that will support you in your career.

James Fisher & Sons are committed to taking positive action on diversity and we strongly encourage applications from candidates from all backgrounds and as a Disability Confident employer we are committed to offer an interview to disabled candidates who meet the minimum criteria for the role.