We are seeking a Data Support Analyst to join the IT department.

This is an exciting time to join the V&A IT team. Technology is integral to the operation of the V&A and plays a fundamental role in enabling the Museum to achieve its strategic and creative objectives. The V&A IT team is responsible for supporting a wide range of technology, ensuring key technology services are delivered in line with business requirements.

The role will be responsible primarily for the development of SQL reporting using a combination of tools including SQL Reporting Services (SSRS), SQL Service Integration Services (SSIS), Power BI and more. The key driver for this role is the V&A’s Microsoft Dynamics CRM platform. Understanding and reporting against the data in that system is critical to the driving of foot traffic and revenues.

You will use your SQL knowledge to build report, transform data and integrate data with other systems. You will need to work also as a business analyst to capture requirements and translate those requirements into viable action plans. You will also need to understand how to migrate data from one system to another as the V&A is actively consolidating systems to provide more unified customer experiences and reporting capabilities.

Other areas of focus will be assisting with current manual data manipulation and finding more automated solutions for this. This will need an ability to interact with business users to get requirements and to convert them into technical solutions. You will work together with our DBA to find solutions to data reporting for many areas of the business but will work primarily with the IT and CRM teams.

In the longer term, you will receive training in Microsoft Dynamics CRM and take on greater responsibilities of data management and workflow development within that product.