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We are seeking an enthusiastic and motivated Sales Assistant to join our Membership Team, part of the Museum’s Development Department. You will help to deliver a world class level of service to both new and existing V&A Members in recognition that their support is integral to the Museum’s future.
The post holder will work across several front of house customer facing positions as well as fulfilling back of house office administrative tasks, all on a rota basis. They will be responsible for proactively converting general V&A visitors/ exhibition ticket buyers into engaged Members in collaboration with the Visitor Experience and Retail teams. The post holder will also provide service support to existing V&A Members at both the Members’ Room Desk and ground floor Reception Desk (also includes coat check facility). The role will provide administrative support to the Membership Office during quieter times and at the beginning and end of desk shifts when the Museum is closed.
We are looking for someone with a proven record for professionalism, a proactive approach to all tasks and an excellent customer service record.
The position is being offered on a full-time basis, working across a seven-day rota. Regular weekends will be required with some Friday evening shifts.
Closing date for receipt of applications is 14 October 2019.
Interviews will be held on 21 & 22 October 2019. Interview expenses will not be paid unless there is a prior agreement.
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