Introduction

Here at Fedcap Employment our vision and mission are to advance the social and economic wellbeing of disadvantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business.

We are currently recruiting for a Contract Administrator to join our existing team.

The Role

To provide a friendly, engaging, multi channel service that supports contract delivery and engages existing and potential customers to make best use of our services. 

You will …

• Operate within established procedures to deliver objectives in accordance with service level agreements (SLAs) and expected quality standards.
• Follow the customer journey process to ensure appropriate contact is made with customers.
• Manage the validations processes for a specific contracts/operations to ensure that claims are progressed and settled according to agreed terms.
• Maintain customer records in accordance with data protection requirements so that customer information is safeguarded and the customer journey is accurately recorded.
• Ensure evidence is of the highest standard, to maximise revenue and improve cashflow, maintaining a strong knowledge of current validation guidance and contract requirements.
  Perform any other administrative duties as required, working flexibly in response to changing operational demands to support customer focussed service delivery.

<u>Person Specification </u>

About you…

Can you embrace our company values which are Kindness, Respect, Integrity, and Innovation?

Experience, Knowledge and Qualifications

• A good standard of basic education.
• Experience of providing (or a capability to provide) exceptional customer service, including dealing with vulnerable or challenging people in an engaging way.
• Experience of general office administrative duties.
• Confident telephone manner
• Experience in the use of Microsoft office packages and databases and other relevant software packages

Key Competencies

1. Customer centric
2. Adaptability
3. Results Orientated
4. Rapport building
5. Resilience
6. Integrity

What’s in it for you…

A rewarding career that makes a genuine difference to people’s lives.

• Hours and days of Work: 37.5 hours per week – Monday to Friday.
• Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service.
• A two-week Induction and Training programme.
• In-house Health and Wellbeing team.
• Pension Scheme – contribution of 4% from Fedcap Employment.
• Life Cover x 4 annual salary.
• A generous sickness package inclusive of 13 weeks full sick pay 13 weeks half sick pay, following completion of a 6-month probationary period.
• Enhanced Maternity and Paternity pay following completion of the probationary period.
• Laptop and mobile phone to allow remote agile working.

Equality, Diversity, and Inclusion

Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity.

Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.