Nova Education Trust

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Venue Assistant

Reference: FEB20171684
Expiry date: 2017-03-10 15:00:00.000
Location: Nottingham
Salary: £15,507.00 - £16,191.00 Per Annum
Benefits: Pension scheme, £1.20 daily allowance towards lunch, free tea and coffee, effective and regular CPD - including access to University of Nottingham short courses, childcare vouchers, cycle to work scheme, pleasant modern facilities, optional flu jab
Attachments: VenueAssistantadvertDec2016.docx
VenueAssistantJDandPSDec2016.docx
General Responsibilities
  • To promote the corporate image of the academy and high standards of behaviour and courtesy among pupils.
  • To communicate effectively and professionally at all times, in accordance with the Staff Conduct Policy.
  • To provide effective support for teaching staff and pupils.
  • To promote and support implementation of the academy’s aims, policies and values.
  • To work flexibly as part of the support staff team to contribute to the smooth operation of the academy.
  • To use the standard computer hardware and software packages where appropriate.
  • To commit to safeguarding and promoting the welfare of children and young people.
Purpose of role:

To support the Venue Administrator to supervise and manage the out of hours provision at NUSA. This involves supporting and driving the vision for The Venue as a destination of choice for local sporting groups and other organisations by securing new business.

The role holder will be required to ensure the health safety and welfare of customers and visitors, provide immediate first aid when required, provide a high quality, friendly, well organised and professional customer experience as well as take payments and resolve customer queries and enquiries.

Specific Responsibilities:
  • Support the Venue Administrator in the day to day running of the out of hours The Venue provision including staff rotas and time sheets;
  • Continually provide an excellent front of house customer service including general and specific information relating to the facilities and services The Venue provide;
  • Support the Venue Administrator as a point of contact for enquiries made by telephone, face to face contact and email;
  • Positively develop and promote recreational opportunities to our students, staff and the wider community in a proactive and friendly manner;
  • Accurately operate the computerised booking system;
  • Accepting, recording and processing payments received in accordance with NUSAT policies and procedures;
  • Effectively administer the pricing structures and client contracts;
  • Timely and efficiently set up and dismantling of equipment relating to booking activities;
  • Set and maintain high standards of cleanliness and hygiene at all times around the Academy;
  • Providing First Aid when required and ensure the reporting of incidents and near incidents is carried out in accordance with NUSAT policies;
  • Act in accordance with NUSAT’s normal operating procedures, risk assessments, emergency action plans and other procedures and policies;
  • Maintain customer confidence and service standards by ensuring prompt responses to enquiries and resolution of problems;
  • Greet customers on arrival, providing information relevant to their activity and directing them as appropriate;
  • Check and verifying floats and monies stored on site and ensuring security and traceability of cash takings;
  • Assist with the delivery of after school events - for example parents evenings, awards evenings, offering support to students and the wider community where required.

2 In common with other members of the academy’s support staff, the post-holder will also be expected:

  • to liaise with parents and the wider community, receive and respond to telephone enquiries and to receive visitors as required;
  • to attend support team, staff and other meetings as required;
  • to work actively to secure continuing development through participating in the academy's training programme;
  • to undertake other duties as may reasonably be required.