You’ll take responsibility for identifying the client’s requirements and articulating user stories to ensure optimal development of Sun Digital’s products. Using your industry expertise to provide a high quality configurable solutions, which meets the client’s expectations to maximise the benefits that our Sun Digital products can offer. You’ll work closely with both internal and external stakeholders to ensure effective communication channels are developed and maintained.

You will engage with the Product Owner and wider product development teams to ensure that observed issues, which may lead to client dissatisfaction, are correctly prioritised and ensure that Digital resources are employed correctly both internally and externally.

What you’ll deliver 

• Providing product and industry domain expertise to clients and Sun Branding Solutions colleagues to ensure delivery of high quality SBS solutions in alignment with client expectations.
• Investigate, extract and articulate new business requirements, turning them into high quality user stories which facilities optimal development, testing and support.
• Consult with the Product Owner, Professional Services Support Manager and clients to clarify and refine existing business requirements captured as part of the ongoing product development roadmap.
• Be the subject matter expert during the software development sprint cycle for any solution decisions, employing your range of Business Analyst skills and domain knowledge.
• Working with your client, SBS and 3rd party project teams to configure and implement our Sunrise solution, enabling clients to realise the benefits identified in the project business case.
• Continuously engage with the development and quality assurance team to ensure that new features are delivered adhering to the desired acceptance criteria.
• Developing and maintaining consistent best practice with other members of the Sun Digital team including processes, documentation and communication – complimentary to Sun Branding Solutions GAMP 5 obligations and ensure consistent solution delivery.
• Helping to manage allocated projects, employing Sun Branding Solutions project management methodology to manage risks, costs, quality, and client satisfaction.
• Promoting “re-saleable” solution ideas to the Sun Branding SolutionsSenior Management Team – in the interests of sustainable Product roadmap(s) that will help Sun Branding Solutions continue to “win” core business and realise diversification
• Adherence to the documented agile development framework and work with management to continually improve the agile process to ensure maximum efficiency within the development process. 

You have a robust understanding of Sun Digital's software solutions and regularly engage with the product development teams to guarantee that our client's needs are correctly reflected of the solutions roadmap

Organised and calm under pressure, you employ common sense approach and are a good tactical thinker. You’ll present a confident, poised, and professional image to clients and prospects even when things may not be going according to plan.

You are able to build effective working relationships engaging regularly with the wider SBS business to create awareness in the Sun Digital solutions and strategic roadmap. With an eye for quality, you will champion adherence to defined process and will ensure staff performance standards are maintained in accordance with our ISO certifications.

Proactive, positive and enthusiastic you’ll demonstrates “can do” attitude while leading by example. You have an ability to manage multiple, complex projects whilst never losing sight of short and long-term goals and sustaining consistently high standards.

What know-how and training you need

It’s essential that you have

• Graduate or equivalent knowledge with a minimum of 5 years working experience in the delivery of software solutions, preferably in the artwork and reprographics services market.
• Minimum of 3 years direct client facing experience, ideally within the artwork and reprographics market, servicing a retail or FMCG Brand environment.
• Technical understanding of the architecture, infrastructure, and supporting services associated with the delivery of multi-tenanted cloud based SaaS solutions.
• Experienced in the management and delivery of change, able to instill confidence in clients to help them complete the journey.
• Detailed understanding of the full software product life-cycle delivery.
• Attention to detail, with a structured approach to problem solving, business process analysis, and requirements capture.
• Comfortable with the production and manipulation of documentation user requirements.
• Excellent concise communication skills (speaking, writing, listening, presenting).
• Flexible – Successful delivery may require working outside normal working hours and may on occasions involve international travel (Therefore current clean driving license and Passport required).