St Mungos

Careers | St Mungos

We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.

This position is no longer available
If you would like to apply to other positions at St Mungos, please return to our Careers Page.
Position not right for you?
Share it with someone you know.

Quality and Continuous Improvement Advisor

Reference: JAN20181748
Expiry date: 2018-01-25 10:00:00.000
Location: London
Salary: £31,142.00 - £34,259.00 Per Annum
Benefits: Flexible Working, Pension Scheme, training and career development opportunities
Attachments: QualityandContinuousImprovementAdvisorJan2018.pdf

 

Could you help us to continuously improve services for homeless people?

St Mungo’s vision is that everyone has a place to call home and can fulfil their hopes and ambitions. The Quality & Compliance team at St Mungo’s works across the organisation to ensure the people we work with receive a high quality service, focused on their strengths and goals.

The Quality and Continuous Improvement Advisor role is diverse; giving the opportunity to work with clients, service staff, managers, executive directions and the board to embed our culture of continuous improvement.

The Quality and Continuous Improvement Advisor will support managers to benchmark good practice and identify development areas, as well as overseeing St Mungo’s audit programme of our hostels and support services. The role involves the review, development and implementation of quality systems to enable a culture of continuous improvement and compliance and part of the role will be to write reports on quality systems and compliance for senior management/board level. The Quality and Continuous Improvement Advisor will also deliver training on quality related subjects such as handling complaints; safeguarding & boundaries and the audit process. The postholder will oversee the complaints procedure and lead on the management of complex complaints. This role also has responsibility for reviewing policies and procedures which will involve some partnership and co-production with stakeholders including and St Mungo’s clients.

You will have a good understanding of housing or support services, the ability to understand and communicate complex ideas to others, and the ability to motivate people both one-to-one and through delivering training. You will have excellent writing skills, the ability to interpret and analyse data and strong administration and time management skills.

If you believe that you have the skills, knowledge and drive that we are looking for, and a passion for working for a charity that makes a real difference to the lives of homeless people, we would love to hear from you.

Closing date: 10.00am Thursday 25 January 2018

Interviews and Assessments: 5 and 6 February 2018

At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are in the top 100 of Stonewall’s Workplace Equality Index 2016. To ensure that our workforce reflects the diversity of our clients as well as the communities that we live and work within, we encourage and welcome applications from all sections of the community.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.


*LI-Priority