Chester Zoo

Careers | Chester Zoo

We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.

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Seasonal Retail Assistants

Reference: SEP20217219
Expiry date: 23:59, 10 October 2021
Location: Chester
Salary: £8.91 Per Hour
Benefits: Excellent benefits package
Duration:Until January 2022

We are Chester Zoo, and for 90 years we have been a leading conservation and education charity, and an amazing, award-winning visitor attraction.

We have a really exciting opportunity for a number of people to join our Retail team over the Autumn/Winter period as Retail Assistants. 

This is a fantastic opportunity for you to help create these inspirational days out for our visitors. You could be working in one of our gift shops, one of our busy kiosks, in our retail stores or be involved in one of our customer activities such as face painting. This will also include working our magical Lanterns event.

Our Retail Assistants will always have a smile on their face, and will be passionate about their contribution to giving our visitors a fantastic shopping and activity experience, so that they want to come back time and time again! Our Retail Assistants will be confident, enthusiastic and like to work in a team.

If you think you can help us with this, then we would love to hear from you.

The role:

Duties will include delivering the highest standards of customer service, sales, visual merchandising of products, upselling, welcoming guests, unit cleaning, health & safety standards, cash handling, stock control and replenishment.

The ideal candidates will: 

  • Have previous experience of working in a fast-paced retail or visitor attraction environment or similar.
  • Be passionate about excellent customer service and be a strong communicator.
  • Be confident, flexible and approachable with a “can do” attitude.
  • Enjoy exceeding targets and up selling.
  • Be comfortable and able to work outside for long periods in all weathers.

A full, clean driving license is also desirable. Please state in your application if you have this.

Further information:

Flexibility in these roles is key so candidates must have one of the following availabilities and we are looking for a mixture of both:


  • be able to work up to 5 days out of 7 every week which will include weekends and bank holidays (days to be set by Chester Zoo)


  • be able to work weekends (including Bank Holidays) and work up to 5 days out of 7 in school holidays (days to be set by Chester Zoo)

Contracts will be offered on a minimum 8 hour per week basis (2 x 4 hour shifts), but hours of work may be significantly more during busy periods.

Candidates must be aged 16 or over and have completed their Year 11 studies at the proposed start date.

The rate of pay for this role will be £8.91 per hour and in addition, we offer a range of amazing benefits, which can be found at

To Apply:

Please click ‘Apply Now’ to provide your current CV, a covering letter and complete the application form. On page 2 of the application form please clearly state what days you are available to work during term time and school holidays.