Fedcap Employment

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Fedcap Employment
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Business Manager

Introduction Here at Fedcap Employment our vision and mission are to advance the social and economic wellbeing of disadvantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business. We are currently recruiting for a Business Manager to join our existing IPES team. The Role Reporting to the Delivery Manager the Business Manager is responsible for leading and driving a team to achieve all performance and quality targets and ensure the delivery service meets the needs of the participating individuals. Inspiring others through your leadership skills and capability to enhance team and participant positive outcomes.   You will … Lead, motivate, develop and performance manage the team to continuously improve and increase their capability and deliver against quality, performance/ sales targets. Ensure customer service standards are understood and observed by your team to ensure all participants are provided with the same high standard of service that maximises their chances of securing sustainable employment. Undertake regular caseload reviews with the team, prioritising those who are underperforming so that all individuals have the support and capability to deliver key performance indicators. Manage day to day contact with key stakeholders at a local level, maintaining a positive working relationship to ensure we receive sufficient customer flows to deliver according to service level agreements. Contribute to the development of the overall employer policy to ensure that sales are recognised and addressed as a part of those policies and longer-term targets are achievable. Drive growth of our business through the pro-active sales activity, the development of employer accounts and opportunities to provide commercial services to employers. Ensure the team maintain paperwork and participant records to ensure the customer journey is documented in accordance with our quality standards. Person Specification About you… Can you embrace our company values which are  Kindness, Respect, Integrity, and Innovation? Experience, Knowledge and Qualifications Demonstrable ability of being driven, proactive and passionate about providing an exceptional service delivery through your team. Extensive leadership experience of managing a team in a customer facing, target driven environment. Ability to understand and decipher key financial drivers from the P&L. Understanding of Employer’s needs, experience of training needs analysis and organisational needs analysis, translating these in to fit for purpose programmes and services. Knowledge of Employment Legislation and Equality, Diversity, and Inclusion Knowledge and experience of the employability sector and local labour market. (desirable)  Experience with dealing with customer with complex needs and or health issues NVQ Level 5 in Management & Leadership or similar Leadership qualification. Key Competencies Integrity Leadership Results focused Commercial acumen Problem solving Coaching & developing.  What’s in it for you… A rewarding career that makes a genuine difference to people’s lives. Hours and days of Work: 37.5 hours per week – Monday to Friday. Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service. A two-week Induction and Training programme. In-house Health and Wellbeing team. Pension Scheme – contribution of 4% from Fedcap Employment. Life Cover x 4 annual salary. A generous sickness package inclusive of 13 weeks full sick pay 13 weeks half sick pay, following completion of a 6-month probationary period. Enhanced Maternity and Paternity pay following completion of the probationary period. Laptop and mobile phone to allow remote agile working. Equality, Diversity, and Inclusion Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.

Referral Administrator

Job purpose This job will play a key role in contributing to the UK Government’s ‘economic recovery’ strategy announced by the Chancellor of the Exchequer on 8th July 2020. The Restart Programme will address the barriers to gaining alternative employment with tailored support to enable individuals to achieve and sustain new employment. Achieve targets by working alongside Employment Advisers to support individuals to enter a new suitable job. Be a motivational support to ensure positive engagement of individuals participating with the scheme. Encourage and help individuals prepare for sustainable employment.   Role Requirements Meet, and strive to exceed, personal performance targets (Key Performance Indicators) whilst ensuring quality and compliance measures are met. Make initial outbound welcome call to engage customers following a referral to the scheme. Sensitively handle any customer concerns about joining the scheme or returning to work. Support with initial appointments and customer assessments where need to support progess on the scheme. Maintain accurate records within the operating system. Support the Employment Adviser to progress customers using a variety of appropriate strategies to help them overcome barriers to gaining employment. Deliver a positive experience to new customers, ensuring they engage with the Employment Adviser and the programme. Support the achievement of the Customer Service Standards required on the programme. Identify potential barriers restricting the participant moving into employment and ensure the Employment Adviser is aware in order to provide additional support and agree actions to address.   Be competent and confident to engage with customers in a range of innovative ways, including use of modern digital technologies. Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc. Support the Employer Engagement Team with bulk vacancies and recruitment events. Undertake direct marketing to employers using digital media e.g. email, LinkedIn, Facebook, Twitter etc. Support the Employment Adviser to obtain relevant evidence requirements are met in order to verify job starts. Provide necessary pre employment support, e.g. travel planning, work wear etc. and maintain ongoing support to customers upon entering employment where required. Fully comply with company policies including those for personal data security, safeguarding and health & safety. Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service Actively and positively promote Fedcap, it’s vision and values at all times. Promote the organisation’s values and philosophy relating particularly to ethics, integrity, corporate social responsibility, equal opportunities and diversity as referenced in company policies and standards. Work flexibly, which may include being based in different ‘hub’ locations when required. Responsibility to act on any issues of concern in relation to Safeguarding Adults and Children. This requires adhering to, and acting on, Seetec Pluss policies and procedures Uphold and comply with GDPR and confidentiality standards. Fedcap is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.   Person Specification Qualifications and Experience Essential A good working knowledge of the local labour market in the specified geographical locations GCSE or equivalent in English and Math’s at Grade C or above Fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams and Skype for Business Experience of working in a target driven environment Experience of delivering services to meet contractual and quality standards A suitable home working environment Desirable Knowledge of the employability industry Experience of working with people in the provision of ‘information, advice & guidance’ Full driving licence to enable deployment across a specified geographical area (region), when required Behaviours/Capabilities Excellent interpersonal skills with the ability to work independently and as part of a team Capability to work under pressure, without day to day supervision High level of initiative and motivation with the ability to seek out solutions to problems Confidence to challenge customers in relation to behaviors and attitudes towards gaining employment Ability to carry out the duties of the job with reasonable adjustments when necessary Capability to review evaluate success and identify areas of improvement Accountable for own professional development and to undertake necessary training as identified in the Performance Review process Prepared to work flexibly to meet the needs of the role, including any necessary travel across a regional area Core Competencies Will to Succeed Getting things done Customer/Service User Focus Communication Persuading and Influencing Others Logical thinking 

Referral Administrator

Job purpose This job will play a key role in contributing to the UK Government’s ‘economic recovery’ strategy announced by the Chancellor of the Exchequer on 8th July 2020. The Restart Programme will address the barriers to gaining alternative employment with tailored support to enable individuals to achieve and sustain new employment. Achieve targets by working alongside Employment Advisers to support individuals to enter a new suitable job. Be a motivational support to ensure positive engagement of individuals participating with the scheme. Encourage and help individuals prepare for sustainable employment.   Role Requirements Meet, and strive to exceed, personal performance targets (Key Performance Indicators) whilst ensuring quality and compliance measures are met. Make initial outbound welcome call to engage customers following a referral to the scheme. Sensitively handle any customer concerns about joining the scheme or returning to work. Support with initial appointments and customer assessments where need to support progess on the scheme. Maintain accurate records within the operating system. Support the Employment Adviser to progress customers using a variety of appropriate strategies to help them overcome barriers to gaining employment. Deliver a positive experience to new customers, ensuring they engage with the Employment Adviser and the programme. Support the achievement of the Customer Service Standards required on the programme. Identify potential barriers restricting the participant moving into employment and ensure the Employment Adviser is aware in order to provide additional support and agree actions to address.   Be competent and confident to engage with customers in a range of innovative ways, including use of modern digital technologies. Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc. Support the Employer Engagement Team with bulk vacancies and recruitment events. Undertake direct marketing to employers using digital media e.g. email, LinkedIn, Facebook, Twitter etc. Support the Employment Adviser to obtain relevant evidence requirements are met in order to verify job starts. Provide necessary pre employment support, e.g. travel planning, work wear etc. and maintain ongoing support to customers upon entering employment where required. Fully comply with company policies including those for personal data security, safeguarding and health & safety. Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service Actively and positively promote Fedcap, it’s vision and values at all times. Promote the organisation’s values and philosophy relating particularly to ethics, integrity, corporate social responsibility, equal opportunities and diversity as referenced in company policies and standards. Work flexibly, which may include being based in different ‘hub’ locations when required. Responsibility to act on any issues of concern in relation to Safeguarding Adults and Children. This requires adhering to, and acting on, Seetec Pluss policies and procedures Uphold and comply with GDPR and confidentiality standards. Fedcap is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.   Person Specification Qualifications and Experience Essential A good working knowledge of the local labour market in the specified geographical locations GCSE or equivalent in English and Math’s at Grade C or above Fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams and Skype for Business Experience of working in a target driven environment Experience of delivering services to meet contractual and quality standards A suitable home working environment Desirable Knowledge of the employability industry Experience of working with people in the provision of ‘information, advice & guidance’ Full driving licence to enable deployment across a specified geographical area (region), when required Behaviours/Capabilities Excellent interpersonal skills with the ability to work independently and as part of a team Capability to work under pressure, without day to day supervision High level of initiative and motivation with the ability to seek out solutions to problems Confidence to challenge customers in relation to behaviors and attitudes towards gaining employment Ability to carry out the duties of the job with reasonable adjustments when necessary Capability to review evaluate success and identify areas of improvement Accountable for own professional development and to undertake necessary training as identified in the Performance Review process Prepared to work flexibly to meet the needs of the role, including any necessary travel across a regional area Core Competencies Will to Succeed Getting things done Customer/Service User Focus Communication Persuading and Influencing Others Logical thinking 

Performance Manager

Introduction Here at Fedcap Employment our vision and mission are to advance the social and economic wellbeing of disadvantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business. We are currently recruiting for a Performance Manager to join our existing team. The Role The Restart scheme gives individuals who have been out of work for at least 12 months enhanced support to find jobs in their local area. The programme is designed to break down any employability barriers that could be holding them back from finding work. Restart referrals will be made over a 3-year period and provides up to 12 months of tailored support for each participant. By working with employers, local government, and other partners we will deliver tailored support for individuals into gaining sustainable employment. Reporting to the Delivery Manager the Performance Manager is responsible for leading and driving a team to achieve all performance and quality targets and ensure the delivery service meets the needs of the participating individuals. Inspiring others through your leadership skills and capability to enhance team and participant positive outcomes.   You will … Lead, motivate, develop and performance manage the team to continuously improve and increase their capability and deliver against quality, performance/ sales targets. Ensure customer service standards are understood and observed by your team to ensure all participants are provided with the same high standard of service that maximises their chances of securing sustainable employment. Undertake regular caseload reviews with the team, prioritising those who are underperforming so that all individuals have the support and capability to deliver key performance indicators. Manage day to day contact with key stakeholders at a local level, maintaining a positive working relationship to ensure we receive sufficient customer flows to deliver according to service level agreements. Contribute to the development of the overall employer policy to ensure that sales are recognised and addressed as a part of those policies and longer-term targets are achievable. Drive growth of our business through the pro-active sales activity, the development of employer accounts and opportunities to provide commercial services to employers. Ensure the team maintain paperwork and participant records to ensure the customer journey is documented in accordance with our quality standards. Person Specification About you… Can you embrace our company values which are  Kindness, Respect, Integrity, and Innovation? Experience, Knowledge and Qualifications Demonstrable ability of being driven, proactive and passionate about providing an exceptional service delivery through your team. Extensive leadership experience of managing a team in a customer facing, target driven environment. Ability to understand and decipher key financial drivers from the P&L. Understanding of Employer’s needs, experience of training needs analysis and organisational needs analysis, translating these in to fit for purpose programmes and services. Knowledge of Employment Legislation and Equality, Diversity, and Inclusion Knowledge and experience of the employability sector and local labour market. NVQ Level 5 in Management & Leadership or similar Leadership qualification. Key Competencies Integrity Leadership Results focused Commercial acumen Problem solving Coaching & developing.  What’s in it for you… A rewarding career that makes a genuine difference to people’s lives. Hours and days of Work: 37.5 hours per week – Monday to Friday. Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service. A two-week Induction and Training programme. In-house Health and Wellbeing team. Pension Scheme – contribution of 4% from Fedcap Employment. Life Cover x 4 annual salary. A generous sickness package inclusive of 13 weeks full sick pay 13 weeks half sick pay, following completion of a 6-month probationary period. Enhanced Maternity and Paternity pay following completion of the probationary period. Laptop and mobile phone to allow remote agile working. Equality, Diversity, and Inclusion Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.    

Engagement Coordinator

Introduction Here at Fedcap Employment our vision and mission are to advance the social and economic wellbeing of disadvantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business. We are currently recruiting for an Engagement Coordinator to join our existing team. The Role The role of the Engagement Coordinator is to engage with and guide suitable participants to join the Restart programme and ultimately secure appropriate, long term, sustainable employment outcomes. You will be … Closely engage with Job Centre Plus (JCP) And local signposting organisations to engage remotely (via telephone or digital platforms) with participants who are deemed as suitable for the programme Facilitate a ‘warm handover’ using a telephony system for all participants to enable a smooth transition on to the programme Book the participants initial first appointment with the relevant Employment Advisors. Build and maintain strong relationships with local JCP, referral agencies and the local signposting organisations to generate and maximise programme referrals Deliver performance against agreed participant referral targets, service, and quality KPI’s. Adhere to our customer service standards so that all participants are provided with the same high standard of service that maximises their chances of securing sustainable employment Maintain customer records in accordance with data protection requirements so that participant information is safeguarded, and the customer journey is accurately recorded Maintain IT files and building the participant record capturing key information to a required quality standard to ensure the participant journey is documented in accordance with our quality and contractual standards Any other ad hoc duties in line with delivery program requirements. Person Specification About you… Can you embrace our company values which are  Kindness, Respect, Integrity, and Innovation? Experience, Knowledge and Qualifications Extensive customer service experience in a face to face or remote environment Ability to achieve and exceed targets in a result driven environment Experience of networking and communicating with internal and external stakeholders. Knowledge of working in a geographically dispersed area An understanding of local labour markets and current barriers individuals are experiencing. IEP Level 3 or willingness to work towards Knowledge and experience of the employability sector. Key Competencies Adaptability Results focused Customer centric Rapport building Resilience Quality & compliance. What’s in it for you… A rewarding career that makes a genuine difference to people’s lives. Hours and days of Work: 37.5 hours per week – Monday to Friday. Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service. A two-week Induction and Training programme. In-house Health and Wellbeing team. Pension Scheme – contribution of 4% from Fedcap Employment. Life Cover x 4 annual salary. A generous sickness package inclusive of 13 weeks full sick pay 13 weeks half sick pay, following completion of a 6-month probationary period. Enhanced Maternity and Paternity pay following completion of the probationary period. Laptop and mobile phone to allow remote agile working. Equality, Diversity, and Inclusion Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.    

Training Manager

Introduction Here at Fedcap Employment our vision and mission are to advance the social and economic wellbeing of disadvantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business. We are currently recruiting for  a Facilitation Manager  across our Lancashire locations which are, Accrington, Chorley, Skelmersdale, Preston, Blackburn and Macclesfield. The Role To lead, motivate, develop and performance manage a team of Employment Facilitators to continuously improve and increase their capability and deliver against their targets and service level agreement. You will … Ensure customer service standards are understood and observed by all Employment Facilitators (e.g. through observations and coaching) so that all customers are provided with the same high standard of service that maximises their chances of managing well-being difficulties and securing sustainable employment Manage day to day contact with key stakeholders at a local level, maintaining a positive working relationship to ensure we receive sufficient customer flows to deliver according to service level agreements Ensure Employment Facilitators maintain paperwork and customer records to ensure the customer journey is documented in accordance with our quality standards   Ensure appropriate digital technologies and evidence-based content are being utilised by the team within an appropriate delivery environment that supports privacy and confidentiality of customers.  Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc.  Carry out any other ad hoc duties in line with delivery program requirements. Person Specification About you… Can you embrace our company values which are  Kindness, Respect, Integrity, and Innovation? Experience, Knowledge and Qualifications Knowledge and experience of local specialist networks and provisions Extensive experience of leading and developing a team in a customer facing, target driven environment Ability to understand key financial drivers and delivery accurate and real time reports and analytics Knowledge of the local labour market and employment legislation Demonstrable experience of leading and developing a team in a target driven environment Ability to build rapport, engage and coach individuals to progress. NVQ Level 5 in Management and Leadership or equivalent Knowledge and experience of the employability sector and local labour market. Key Competencies Integrity Leadership Results focused Commercial acumen Problem solving Coaching & developing What’s in it for you… A rewarding career that makes a genuine difference to people’s lives. Hours and days of Work: 37.5 hours per week – Monday to Friday. Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service. A two-week Induction and Training programme. In-house Health and Wellbeing team. Pension Scheme – contribution of 4% from Fedcap Employment. Life Cover x 4 annual salary. A generous sickness package inclusive of 13 weeks full sick pay 13 weeks half sick pay, following completion of a 6-month probationary period. Enhanced Maternity and Paternity pay following completion of the probationary period. Laptop and mobile phone to allow remote agile working. Equality, Diversity, and Inclusion Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.    

Contract Administrator

  Introduction Here at Fedcap Employment our vision and mission are to advance the social and economic wellbeing of disadvantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business. We are currently recruiting for a Contract Administrator to join our existing team. The Role To provide a friendly, engaging, multi channel service that supports contract delivery and engages existing and potential customers to make best use of our services.  You will … Operate within established procedures to deliver objectives in accordance with service level agreements (SLAs) and expected quality standards. Follow the customer journey process to ensure appropriate contact is made with customers. Manage the validations processes for a specific contracts/operations to ensure that claims are progressed and settled according to agreed terms. Maintain customer records in accordance with data protection requirements so that customer information is safeguarded and the customer journey is accurately recorded. Ensure evidence is of the highest standard, to maximise revenue and improve cashflow, maintaining a strong knowledge of current validation guidance and contract requirements. Perform any other administrative duties as required, working flexibly in response to changing operational demands to support customer focussed service delivery. Person Specification About you… Can you embrace our company values which are  Kindness, Respect, Integrity, and Innovation? Experience, Knowledge and Qualifications A good standard of basic education. Experience of providing (or a capability to provide) exceptional customer service, including dealing with vulnerable or challenging people in an engaging way. Experience of general office administrative duties. Confident telephone manner Experience in the use of Microsoft office packages and databases and other relevant software packages Key Competencies Customer centric Adaptability Results Orientated Rapport building Resilience Integrity What’s in it for you… A rewarding career that makes a genuine difference to people’s lives. Hours and days of Work: 37.5 hours per week – Monday to Friday. Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service. A two-week Induction and Training programme. In-house Health and Wellbeing team. Pension Scheme – contribution of 4% from Fedcap Employment. Life Cover x 4 annual salary. A generous sickness package inclusive of 13 weeks full sick pay 13 weeks half sick pay, following completion of a 6-month probationary period. Enhanced Maternity and Paternity pay following completion of the probationary period. Laptop and mobile phone to allow remote agile working. Equality, Diversity, and Inclusion Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.

Senior Customer Services Manager

Company Fedcap Employment (part of The Fedcap Group) is a not-for-profit organisation delivering employability solutions across a range of UK contracts through a blend of local frontline professional teams. Our services are more vital than ever before to individuals and their wider communities as we tackle unemployment rates head on. Delivery Programme The Restart scheme gives individuals who have been out of work for at least 12 months enhanced support to find jobs in their local area. The programme is designed to break down any employability barriers that could be holding them back from finding work. Restart referrals will be made over a 3-year period and provides up to 12 months of tailored support for each participant. By working with employers, local government, and other partners we will deliver tailored support for individuals into gaining sustainable employment. The Role As a Delivery Manager you will be responsible for our Customer Success Centre and the overall customer experience by leading an engaged, motivated and customer focussed team within an energetic, fast-paced multichannel call centre environment. Key Responsibilities Establish, lead and grow a brand-new Customer Success Centre (CSC) that is focussed on delivering exceptional customer service to participants, employers, funding bodies or other organisations through multiple channels including voice, live chat, and e-mail. Lead, motivate, develop and performance manage the CSC managers to continuously improve and increase their capability and deliver against quality, compliance, and performance targets. Lead on and develop CSC systems and procedures, agreeing service level agreements (SLAs), quality metrics and performance targets to ensure that activity continually supports service delivery, evidencing our commitment to contractual and quality requirements. Undertake the resourcing and recruitment of a dynamic team of individuals who are diligent and committed to helping people Maintain accurate data management (adhering to data protection) and reporting systems, ensuring reports on all aspects of customer journey activity are generated so the business can understand contract performance. Using data, management information and self-assessment activities, drive best practice and continually improve service delivery to maintain consistent, high levels of customer satisfaction. Strategic relationship management with internal and external stakeholders to ensure services issues are identified and resolutions implemented. Design, implement and maintain the customer satisfaction programme, encouraging customers to share their feedback on their experience of our service. Embed our customer service standards and understand the full range of services we offer so that you can best ensure that all customers are provided with high-quality information, advice, and guidance. Person Specification Experience and Qualifications Essential: Ability to embrace our company values which are  Kindness, Respect, Integrity, and Innovation! Minimum 2 years' experience of/ability to coach and performance manage a team in a call centre/ target driven environment A broad level of best practice CSC knowledge, approaches, and technologies so that the business can benefit from new market trends and developments Experience in developing SLAs that enforce contract compliance and quality service delivery Exceptional communication skills; a friendly, polite, and professional manner The ability to multi-task and work in fast-paced environment. Experience of process flow mapping and project management in a call centre environment Knowledge and understanding of data protection and safeguarding legislation Excellent digital skills, including use of video conferencing (zoom, Microsoft teams), social media platforms and online communication methods Experience in general office administrative duties including the use of Microsoft office packages and CRM databases / software packages Desirable: Knowledge and experience of the employability sector and local labour market Experience of process flow mapping and project management in a call centre environment NVQ Level 5 in Management and Leadership or equivalent   Key Competencies:    Customer centric Leadership Rapport building Adaptability Results focused Resilience Quality & Compliance Benefits Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service. A two-week Induction and Training programme. In-house Health and Wellbeing team. Pension Scheme – contribution of 4% from Fedcap Employment. Life Cover x 4 annual salary. A generous sickness package inclusive of 13 weeks full sick pay 13 weeks half sick pay, following completion of a 6-month probationary period. Enhanced Maternity and Paternity pay following completion of the probationary period. Laptop and mobile phone to allow remote agile working. Equality, Diversity, and Inclusion Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.    

Engagement Coordinator

Introduction Here at Fedcap Employment our vision and mission are to advance the social and economic wellbeing of disadvantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business. We are currently recruiting for an Engagement Coordinator to join our existing team. The Role The role of the Engagement Coordinator is to engage with and guide suitable participants to join the Restart programme and ultimately secure appropriate, long term, sustainable employment outcomes. You will be … Closely engage with Job Centre Plus (JCP) And local signposting organisations to engage remotely (via telephone or digital platforms) with participants who are deemed as suitable for the programme Facilitate a ‘warm handover’ using a telephony system for all participants to enable a smooth transition on to the programme Book the participants initial first appointment with the relevant Employment Advisors. Build and maintain strong relationships with local JCP, referral agencies and the local signposting organisations to generate and maximise programme referrals Deliver performance against agreed participant referral targets, service, and quality KPI’s. Adhere to our customer service standards so that all participants are provided with the same high standard of service that maximises their chances of securing sustainable employment Maintain customer records in accordance with data protection requirements so that participant information is safeguarded, and the customer journey is accurately recorded Maintain IT files and building the participant record capturing key information to a required quality standard to ensure the participant journey is documented in accordance with our quality and contractual standards Any other ad hoc duties in line with delivery program requirements. Person Specification About you… Can you embrace our company values which are  Kindness, Respect, Integrity, and Innovation? Experience, Knowledge and Qualifications Extensive customer service experience in a face to face or remote environment Ability to achieve and exceed targets in a result driven environment Experience of networking and communicating with internal and external stakeholders. Knowledge of working in a geographically dispersed area An understanding of local labour markets and current barriers individuals are experiencing. IEP Level 3 or willingness to work towards Knowledge and experience of the employability sector. Key Competencies Adaptability Results focused Customer centric Rapport building Resilience Quality & compliance. What’s in it for you… A rewarding career that makes a genuine difference to people’s lives. Hours and days of Work: 37.5 hours per week – Monday to Friday. Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service. A two-week Induction and Training programme. In-house Health and Wellbeing team. Pension Scheme – contribution of 4% from Fedcap Employment. Life Cover x 4 annual salary. A generous sickness package inclusive of 13 weeks full sick pay 13 weeks half sick pay, following completion of a 6-month probationary period. Enhanced Maternity and Paternity pay following completion of the probationary period. Laptop and mobile phone to allow remote agile working. Equality, Diversity, and Inclusion Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.    

Health and Wellbeing Adviser

Introduction Fedcap Scotland (part of The Fedcap Group) is a not-for-profit organisation delivering employability solutions across a range of UK contracts through a blend of local frontline professional teams. Our services are more vital than ever before to individuals and their wider communities as we tackle unemployment rates head on. We are currently recruiting for a Health and Wellbeing Adviser  to join our existing team. The Role The Heath & Wellbeing Advisor will support with the Health and Wellbeing Strategy across UK employability. To develop a holistic health and employment approach whilst integrating into operations and progressing customers closer to the labour market and into sustainable employment. You will … Provide evidence-based health or wellbeing advice using clinical expertise and judgement for customers to address barriers to employment Promote positive self-care and well-being strategies to maintain customer engagement, motivation and resilience Deliver health education, lifestyle and well-being groups and workshops through face-to-face and digital platforms. These sessions may include Anxiety Management, Managing Stress & Resilience, Sleep & Routine, Assertiveness, Managing Interview Nerves and to also be involve in the planning of workshop activities Perform biopsychosocial assessments and deliver one-to-one sessions with customers to assist them in improving their well-being and support with producing tailored, employment-focused action plans Work closely with the Employment Advisors and wider teams to manage customer referrals and supporting activities, ensuring action plans are aligned and updated via regular case conferences Develop relationships and networks with key stakeholders including employers, job centre teams, GPs and other healthcare providers Observe and adhere to our customer service standards so that all customers are provided with the same high standard of service that maximise their chances of securing sustainable employment Maintain IT files and customer records in accordance with our quality standards and adherence to a clinical governance framework Ensure compliance with our company policies (including Health & Safety, Safeguarding and Data Security) so customers and colleagues are protected at all time Support in the development of a range of standardised training and support materials for non-healthcare trained employees to raise awareness and improve the employee knowledge base  About you… Can you embrace our company values which are  Kindness, Respect, Integrity, and Innovation? Qualified health professional registered with the Health & Care Professions Council (HCPC), British Association for Counselling and Psychotherapy (BACP), or British Association for Behavioural & Cognitive Psychotherapies (BABCP) Previous experience supporting individuals with physical and mental health difficulties in a participant facing environment. Experience of presenting and delivering health or wellbeing related group interventions, facilitating workshops or training sessions face to face and through digital technology. Ability to build rapport, engage and coach individuals to progress. Knowledge and experience of local specialist networks and provisions. Able to engage with peers/practitioners across local areas Supported customers with health issues in a back to work, vocational rehabilitation or occupational health setting Knowledge and experience of the employability sector and local labour market. Key Competencies Adaptability Results focused Customer centric Rapport building Resilience Quality & compliance What’s in it for you… A rewarding career that makes a genuine difference to people’s lives. Hours and days of Work: 37.5 hours per week – Monday to Friday. Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service. A two-week Induction and Training programme. In-house Health and Wellbeing team. Pension Scheme – contribution of 4% from Fedcap Employment. Life Cover x 4 annual salary. A generous sickness package inclusive of 13 weeks full sick pay 13 weeks half sick pay, following completion of a 6-month probationary period. Enhanced Maternity and Paternity pay following completion of the probationary period. Laptop and mobile phone to allow remote agile working Equality, Diversity, and Inclusion Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.

Employment Adviser

Introduction Here at Fedcap Employment our vision and mission are to advance the social and economic wellbeing of disadvantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business. We are currently recruiting for a number of Employment Advisers to work on an exciting new contract across our locations in Slough, Reading and Staines. The Role As an Employment Adviser you will be providing a tailored employment support service to individuals to address barriers to gaining new employment with personalised support for individuals to achieve and sustain work, including supported job search, re-training for a different sector and restoring self-confidence for work. You will be … Managing a caseload of participants holding initial appointments and action plans to ensure appropriate and effective contractual activity is undertaken by all participants according to their level of job readiness Addressing participants personal constraints to employment, providing challenge, advice, and guidance where appropriate to develop participants capability in the recruitment process ensuring they have the necessary skills and confidence to secure employment Identifying, structuring and recommending vacancy and training solutions, working in close consultation with your team to meet the specific needs of participants and employers.  Developing relationships and networks with key stakeholders including employers, Job Centre teams and funding providers Delivering our customer service standards so that all participants are provided with the same high standard of service that maximises their chances of securing sustainable employment Maintaining IT files and participants record to a required quality standard to ensure the participant journey is documented in accordance with our quality standards Identifying employment and other work-related opportunities with employers through marketing candidates directly into employers.  Person Specification About you… Can you embrace our company values which are  Kindness, Respect, Integrity, and Innovation? Experience, Knowledge and Qualifications Experience of working in a customer focused environment delivering results and achieving targets Ability to build rapport, engage and coach individuals to progress Excellent interpersonal skills with the ability to work independently and as part of a team Be enthusiastic and motivational building positive and encouraging relationships Experience of Administration and using various IT systems. IEP Level 3 or willingness to work towards Knowledge of the employability sector. Key Competencies Adaptability Results focused Customer centric Rapport building Resilience Quality & compliance. What’s in it for you… A rewarding career that makes a genuine difference to people’s lives. Hours and days of Work: 37.5 hours per week – Monday to Friday. Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service. A two-week Induction and Training programme. In-house Health and Wellbeing team. Pension Scheme – contribution of 4% from Fedcap Employment. Life Cover x 4 annual salary. A generous sickness package inclusive of 13 weeks full sick pay 13 weeks half sick pay, following completion of a 6-month probationary period. Enhanced Maternity and Paternity pay following completion of the probationary period. Laptop and mobile phone to allow remote agile working. Equality, Diversity, and Inclusion Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.    

Stakeholder and Employer Engagement Manager

Introduction Here at Fedcap Employment our vision and mission are to advance the social and economic wellbeing of disadvantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business. We are currently recruiting for a Stakeholder and Employer Engagement Manager to join our new and exciting Restart programme.  The Role To establish and maintain employer relationships, developing an attractive and compelling employer offering that provides as many works focussed opportunities for our customers as possible. Provide Employer Services leadership across operations to support the development of an employer-led culture and delivery model. You will be … Sector-focused employer engagement; develop sector-focused solutions.  Achieve several accounts by leading on strategic employer and stakeholder engagement across the Restart programme area. Coordinating key accounts and developing effective relationships at corporate levels. Develop a compelling, attractive, tailored offer to an employer that meet their recruitment needs, increases opportunities for our participants and promoting our brand as a provider of choice. Provide the business with relevant Management Information to highlight employer needs, trends, and labour market analysis to be able to make evidence-based decisions. Monitor performance against budgeted key performance indicators (KPIs) working with the teams to ensure budgeted targets are met and our employer offer is consistent across sectors. Deliver continuous improvement against quality, performance, and sales targets. Drive growth of our business through the pro-active sales activity, the development of employer accounts and opportunities to provide commercial services to employers. Lead on the implementation, embedding and on-going refinement of the Service Offer in line with local/regional economic and labour market requirements. Manage strategic relationships with a range of regional employers and stakeholders related to employers, the labour market and economic development activity, such as inward investment. Support the development of capacity and capability in the supply-chain through providing expert Employer Services leadership and facilitating sharing of best practice. Person Specification About you… Can you embrace our company values which are  Kindness, Respect, Integrity, and Innovation? Experience, Knowledge and Qualifications Extensive knowledge of the national labour market and of working with business leaders to make the necessary links to develop the employer offer locally. Understanding of employer’s needs, experience of training needs analysis and organisational needs analysis, translating these in to fit for purpose programmes and services. Extensive account management and business development experience. Experience of leading a sales or business development team in a target driven environment. Knowledge of legislative recruitment regulations including safeguarding Key Competencies Integrity Results focused Commercial acumen Problem solving Stakeholder relationship building What’s in it for you… A rewarding career that makes a genuine difference to people’s lives. Hours and days of Work: 37.5 hours per week – Monday to Friday. Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service. A two-week Induction and Training programme. In-house Health and Wellbeing team. Pension Scheme – contribution of 4% from Fedcap Employment. Life Cover x 4 annual salary. A generous sickness package inclusive of 13 weeks full sick pay 13 weeks half sick pay, following completion of a 6-month probationary period. Enhanced Maternity and Paternity pay following completion of the probationary period. Laptop and mobile phone to allow remote agile working.     Equality, Diversity, and Inclusion Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.    

Stakeholder and Employer Engagement Manager

Introduction Here at Fedcap Employment our vision and mission are to advance the social and economic wellbeing of disadvantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business. We are currently recruiting for a Stakeholder and  Employer Engagement Manager to join our new and exciting Restart programme.  The Role To establish and maintain employer relationships, developing an attractive and compelling employer offering that provides as many works focussed opportunities for our customers as possible. Provide Employer Services leadership across operations to support the development of an employer-led culture and delivery model. You will be … Sector-focused employer engagement; develop sector-focused solutions.  Achieve several accounts by leading on strategic employer and stakeholder engagement across the Restart programme area. Coordinating key accounts and developing effective relationships at corporate levels. Develop a compelling, attractive, tailored offer to an employer that meet their recruitment needs, increases opportunities for our participants and promoting our brand as a provider of choice. Provide the business with relevant Management Information to highlight employer needs, trends, and labour market analysis to be able to make evidence-based decisions. Monitor performance against budgeted key performance indicators (KPIs) working with the teams to ensure budgeted targets are met and our employer offer is consistent across sectors. Deliver continuous improvement against quality, performance, and sales targets. Drive growth of our business through the pro-active sales activity, the development of employer accounts and opportunities to provide commercial services to employers. Lead on the implementation, embedding and on-going refinement of the Service Offer in line with local/regional economic and labour market requirements. Manage strategic relationships with a range of regional employers and stakeholders related to employers, the labour market and economic development activity, such as inward investment. Support the development of capacity and capability in the supply-chain through providing expert Employer Services leadership and facilitating sharing of best practice. Person Specification About you… Can you embrace our company values which are  Kindness, Respect, Integrity, and Innovation? Experience, Knowledge and Qualifications Extensive knowledge of the national labour market and of working with business leaders to make the necessary links to develop the employer offer locally. Understanding of employer’s needs, experience of training needs analysis and organisational needs analysis, translating these in to fit for purpose programmes and services. Extensive account management and business development experience. Experience of leading a sales or business development team in a target driven environment. Knowledge of legislative recruitment regulations including safeguarding Key Competencies Integrity Results focused Commercial acumen Problem solving Stakeholder relationship building What’s in it for you… A rewarding career that makes a genuine difference to people’s lives. Hours and days of Work: 37.5 hours per week – Monday to Friday. Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service. A two-week Induction and Training programme. In-house Health and Wellbeing team. Pension Scheme – contribution of 4% from Fedcap Employment. Life Cover x 4 annual salary. A generous sickness package inclusive of 13 weeks full sick pay 13 weeks half sick pay, following completion of a 6-month probationary period. Enhanced Maternity and Paternity pay following completion of the probationary period. Laptop and mobile phone to allow remote agile working.     Equality, Diversity, and Inclusion Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.    

Stakeholder and Employer Engagement Manager

Introduction Here at Fedcap Employment our vision and mission are to advance the social and economic wellbeing of disadvantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business. We are currently recruiting for a Stakeholder and Employer Engagement Manager to join one of new employability programmes. The Role To establish and maintain employer relationships, developing an attractive and compelling employer offering that provides as many works focussed opportunities for our customers as possible. Provide Employer Services leadership across operations to support the development of an employer-led culture and delivery model. You will be … Sector-focused employer engagement; develop sector-focused solutions.  Achieve several accounts by leading on strategic employer and stakeholder engagement across the Restart programme area. Coordinating key accounts and developing effective relationships at corporate levels. Develop a compelling, attractive, tailored offer to an employer that meet their recruitment needs, increases opportunities for our participants and promoting our brand as a provider of choice. Provide the business with relevant Management Information to highlight employer needs, trends, and labour market analysis to be able to make evidence-based decisions. Monitor performance against budgeted key performance indicators (KPIs) working with the teams to ensure budgeted targets are met and our employer offer is consistent across sectors. Deliver continuous improvement against quality, performance, and sales targets. Drive growth of our business through the pro-active sales activity, the development of employer accounts and opportunities to provide commercial services to employers. Lead on the implementation, embedding and on-going refinement of the Service Offer in line with local/regional economic and labour market requirements. Manage strategic relationships with a range of regional employers and stakeholders related to employers, the labour market and economic development activity, such as inward investment. Support the development of capacity and capability in the supply-chain through providing expert Employer Services leadership and facilitating sharing of best practice. Person Specification About you… Can you embrace our company values which are  Kindness, Respect, Integrity, and Innovation? Experience, Knowledge and Qualifications Extensive knowledge of the national labour market and of working with business leaders to make the necessary links to develop the employer offer locally. Understanding of employer’s needs, experience of training needs analysis and organisational needs analysis, translating these in to fit for purpose programmes and services. Extensive account management and business development experience. Experience of leading a sales or business development team in a target driven environment. Knowledge of legislative recruitment regulations including safeguarding Key Competencies Integrity Results focused Commercial acumen Problem solving Stakeholder relationship building What’s in it for you… A rewarding career that makes a genuine difference to people’s lives. Hours and days of Work: 37.5 hours per week – Monday to Friday. Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service. A two-week Induction and Training programme. In-house Health and Wellbeing team. Pension Scheme – contribution of 4% from Fedcap Employment. Life Cover x 4 annual salary. A generous sickness package inclusive of 13 weeks full sick pay 13 weeks half sick pay, following completion of a 6-month probationary period. Enhanced Maternity and Paternity pay following completion of the probationary period. Laptop and mobile phone to allow remote agile working.     Equality, Diversity, and Inclusion Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.    

Stakeholder and Employer Engagement Manager

Introduction Here at Fedcap Employment our vision and mission are to advance the social and economic wellbeing of disadvantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business. We are currently recruiting for a Stakeholder and Employer Engagement Manager to join our new and exciting Restart programme.  The Role To establish and maintain employer relationships, developing an attractive and compelling employer offering that provides as many works focussed opportunities for our customers as possible. Provide Employer Services leadership across operations to support the development of an employer-led culture and delivery model. You will be … Sector-focused employer engagement; develop sector-focused solutions.  Achieve several accounts by leading on strategic employer and stakeholder engagement across the Restart programme area. Coordinating key accounts and developing effective relationships at corporate levels. Develop a compelling, attractive, tailored offer to an employer that meet their recruitment needs, increases opportunities for our participants and promoting our brand as a provider of choice. Provide the business with relevant Management Information to highlight employer needs, trends, and labour market analysis to be able to make evidence-based decisions. Monitor performance against budgeted key performance indicators (KPIs) working with the teams to ensure budgeted targets are met and our employer offer is consistent across sectors. Deliver continuous improvement against quality, performance, and sales targets. Drive growth of our business through the pro-active sales activity, the development of employer accounts and opportunities to provide commercial services to employers. Lead on the implementation, embedding and on-going refinement of the Service Offer in line with local/regional economic and labour market requirements. Manage strategic relationships with a range of regional employers and stakeholders related to employers, the labour market and economic development activity, such as inward investment. Support the development of capacity and capability in the supply-chain through providing expert Employer Services leadership and facilitating sharing of best practice. Person Specification About you… Can you embrace our company values which are  Kindness, Respect, Integrity, and Innovation? Experience, Knowledge and Qualifications Extensive knowledge of the national labour market and of working with business leaders to make the necessary links to develop the employer offer locally. Understanding of employer’s needs, experience of training needs analysis and organisational needs analysis, translating these in to fit for purpose programmes and services. Extensive account management and business development experience. Experience of leading a sales or business development team in a target driven environment. Knowledge of legislative recruitment regulations including safeguarding Key Competencies Integrity Results focused Commercial acumen Problem solving Stakeholder relationship building What’s in it for you… A rewarding career that makes a genuine difference to people’s lives. Hours and days of Work: 37.5 hours per week – Monday to Friday. Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service. A two-week Induction and Training programme. In-house Health and Wellbeing team. Pension Scheme – contribution of 4% from Fedcap Employment. Life Cover x 4 annual salary. A generous sickness package inclusive of 13 weeks full sick pay 13 weeks half sick pay, following completion of a 6-month probationary period. Enhanced Maternity and Paternity pay following completion of the probationary period. Laptop and mobile phone to allow remote agile working.     Equality, Diversity, and Inclusion Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.    

Tutor (Employment Facilitator)

Introduction Here at Fedcap Employment our vision and mission are to advance the social and economic wellbeing of disadvantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business. The Restart scheme gives individuals who have been out of work for at least 12 months enhanced support to find jobs in their local area. The programme is designed to break down any employability barriers that could be holding them back from finding work. Restart referrals will be made over a 3-year period and provides up to 12 months of tailored support for each participant. By working with employers, local government, and other partners we will deliver tailored support for individuals into gaining sustainable employment. We are currently recruiting for an Employment Facilitator to join our existing team. The Role To digitally deliver high impact, engaging and interactive employment skills to groups of participants. The groups will require focussed digital skills training such as CV writing, transferable skills analysis, job search and interview skill preparation to help them move on to achieve and sustain new employment. You will … Facilitate face to face or digital employability sessions to groups of participants Select appropriate facilitation methods or activities, design and develop interventions which meet participant requirements to develop realistic job goals and career paths Manage participants both face to face and virtually, encouraging participation and ongoing engagement with employability interventions Work collaboratively with operational teams to offer high impact and engaging training solutions to meet a range of participants needs including mock interviews, ‘how to’ sessions and other work preparation activities Meet personal performance targets, Key Performance Indicators and all Quality and Compliance measures by delivering high quality employability provision to participants, both remotely and face to face Provide advice, guidance, and challenge where appropriate to develop customer’s capability in the recruitment process ensuring they have the necessary skills and confidence to secure realistic job goals Develop relationships and networks with key stakeholders including employers, Job Centre teams and provisions and funding providers to ensure smooth operation of all processes Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc Drive our customer service standards so that all participants are provided with the same high standard of service that maximises their chances of securing sustainable employment Maintain participant records to a required quality standard to ensure the participant journey is documented in accordance with our quality standards and contractual requirements When delivering training remotely ensure appropriate digital technologies are being utilised with an appropriate delivery environment that supports privacy and confidentiality of attendees. Carry out any other ad hoc duties in line with delivery program requirements. Person Specification About you… Can you embrace our company values which are  Kindness, Respect, Integrity, and Innovation? Experience, Knowledge and Qualifications Experience of delivering high impact, engaging and interactive group training sessions Experience of working in a customer focused, results driven environment Experience of providing one to one support and coaching to individuals with the ability to constructively challenge where needed. A recognised teaching or Ttaining qualification Knowledge of recruitment legislation and the local labour market. Knowledge and experience of the employability sector. Key Competencies Adaptability Results focused Customer centric Rapport building Resilience Quality & compliance. What’s in it for you… A rewarding career that makes a genuine difference to people’s lives. Hours and days of Work: 37.5 hours per week – Monday to Friday. Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service. A two-week Induction and Training programme. In-house Health and Wellbeing team. Pension Scheme – contribution of 4% from Fedcap Employment. Life Cover x 4 annual salary. A generous sickness package inclusive of 13 weeks full sick pay 13 weeks half sick pay, following completion of a 6-month probationary period. Enhanced Maternity and Paternity pay following completion of the probationary period. Laptop and mobile phone to allow remote agile working.      Equality, Diversity, and Inclusion Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.    

Tutor (Employment Facilitator)

Introduction Here at Fedcap Employment our vision and mission are to advance the social and economic wellbeing of disadvantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business. The Restart scheme gives individuals who have been out of work for at least 12 months enhanced support to find jobs in their local area. The programme is designed to break down any employability barriers that could be holding them back from finding work. Restart referrals will be made over a 3-year period and provides up to 12 months of tailored support for each participant. By working with employers, local government, and other partners we will deliver tailored support for individuals into gaining sustainable employment. We are currently recruiting for an Employment Facilitator to join our existing team. The Role To digitally deliver high impact, engaging and interactive employment skills to groups of participants. The groups will require focussed digital skills training such as CV writing, transferable skills analysis, job search and interview skill preparation to help them move on to achieve and sustain new employment. You will … Facilitate face to face or digital employability sessions to groups of participants Select appropriate facilitation methods or activities, design and develop interventions which meet participant requirements to develop realistic job goals and career paths Manage participants both face to face and virtually, encouraging participation and ongoing engagement with employability interventions Work collaboratively with operational teams to offer high impact and engaging training solutions to meet a range of participants needs including mock interviews, ‘how to’ sessions and other work preparation activities Meet personal performance targets, Key Performance Indicators and all Quality and Compliance measures by delivering high quality employability provision to participants, both remotely and face to face Provide advice, guidance, and challenge where appropriate to develop customer’s capability in the recruitment process ensuring they have the necessary skills and confidence to secure realistic job goals Develop relationships and networks with key stakeholders including employers, Job Centre teams and provisions and funding providers to ensure smooth operation of all processes Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc Drive our customer service standards so that all participants are provided with the same high standard of service that maximises their chances of securing sustainable employment Maintain participant records to a required quality standard to ensure the participant journey is documented in accordance with our quality standards and contractual requirements When delivering training remotely ensure appropriate digital technologies are being utilised with an appropriate delivery environment that supports privacy and confidentiality of attendees. Carry out any other ad hoc duties in line with delivery program requirements. Person Specification About you… Can you embrace our company values which are  Kindness, Respect, Integrity, and Innovation? Experience, Knowledge and Qualifications Experience of delivering high impact, engaging and interactive group training sessions Experience of working in a customer focused, results driven environment Experience of providing one to one support and coaching to individuals with the ability to constructively challenge where needed. A recognised teaching or Ttaining qualification Knowledge of recruitment legislation and the local labour market. Knowledge and experience of the employability sector. Key Competencies Adaptability Results focused Customer centric Rapport building Resilience Quality & compliance. What’s in it for you… A rewarding career that makes a genuine difference to people’s lives. Hours and days of Work: 37.5 hours per week – Monday to Friday. Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service. A two-week Induction and Training programme. In-house Health and Wellbeing team. Pension Scheme – contribution of 4% from Fedcap Employment. Life Cover x 4 annual salary. A generous sickness package inclusive of 13 weeks full sick pay 13 weeks half sick pay, following completion of a 6-month probationary period. Enhanced Maternity and Paternity pay following completion of the probationary period. Laptop and mobile phone to allow remote agile working.      Equality, Diversity, and Inclusion Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.    

Tutor (Employment Facilitator)

Introduction Here at Fedcap Employment our vision and mission are to advance the social and economic wellbeing of disadvantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business. The Restart scheme gives individuals who have been out of work for at least 12 months enhanced support to find jobs in their local area. The programme is designed to break down any employability barriers that could be holding them back from finding work. Restart referrals will be made over a 3-year period and provides up to 12 months of tailored support for each participant. By working with employers, local government, and other partners we will deliver tailored support for individuals into gaining sustainable employment. We are currently recruiting for an Employment Facilitator to join our existing team. The Role To digitally deliver high impact, engaging and interactive employment skills to groups of participants. The groups will require focussed digital skills training such as CV writing, transferable skills analysis, job search and interview skill preparation to help them move on to achieve and sustain new employment. You will … Facilitate face to face or digital employability sessions to groups of participants Select appropriate facilitation methods or activities, design and develop interventions which meet participant requirements to develop realistic job goals and career paths Manage participants both face to face and virtually, encouraging participation and ongoing engagement with employability interventions Work collaboratively with operational teams to offer high impact and engaging training solutions to meet a range of participants needs including mock interviews, ‘how to’ sessions and other work preparation activities Meet personal performance targets, Key Performance Indicators and all Quality and Compliance measures by delivering high quality employability provision to participants, both remotely and face to face Provide advice, guidance, and challenge where appropriate to develop customer’s capability in the recruitment process ensuring they have the necessary skills and confidence to secure realistic job goals Develop relationships and networks with key stakeholders including employers, Job Centre teams and provisions and funding providers to ensure smooth operation of all processes Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc Drive our customer service standards so that all participants are provided with the same high standard of service that maximises their chances of securing sustainable employment Maintain participant records to a required quality standard to ensure the participant journey is documented in accordance with our quality standards and contractual requirements When delivering training remotely ensure appropriate digital technologies are being utilised with an appropriate delivery environment that supports privacy and confidentiality of attendees. Carry out any other ad hoc duties in line with delivery program requirements. Person Specification About you… Can you embrace our company values which are  Kindness, Respect, Integrity, and Innovation? Experience, Knowledge and Qualifications Experience of delivering high impact, engaging and interactive group training sessions Experience of working in a customer focused, results driven environment Experience of providing one to one support and coaching to individuals with the ability to constructively challenge where needed. A recognised teaching or Ttaining qualification Knowledge of recruitment legislation and the local labour market. Knowledge and experience of the employability sector. Key Competencies Adaptability Results focused Customer centric Rapport building Resilience Quality & compliance. What’s in it for you… A rewarding career that makes a genuine difference to people’s lives. Hours and days of Work: 37.5 hours per week – Monday to Friday. Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service. A two-week Induction and Training programme. In-house Health and Wellbeing team. Pension Scheme – contribution of 4% from Fedcap Employment. Life Cover x 4 annual salary. A generous sickness package inclusive of 13 weeks full sick pay 13 weeks half sick pay, following completion of a 6-month probationary period. Enhanced Maternity and Paternity pay following completion of the probationary period. Laptop and mobile phone to allow remote agile working.      Equality, Diversity, and Inclusion Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.    

Recruitment Consultant - Employer Solutions

Introduction Here at Fedcap Employment our vision and mission are to advance the social and economic wellbeing of disadvantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business. We are currently recruiting for a Recruitment Consultant to work across the Employer Solutions to join our exciting new contract based across Brighton and Chichester. The Role The Recruitment Consultant - Employer Solutions will secure sustainable job outcomes for Restart participants through providing employers with high-quality services, including recruitment, with a variable focus on sales, service and candidate preparation dependent on the employer and operational requirements. You will be … Providing employers with high-quality services, including recruitment, with a variable focus on sales, service, and candidate preparation. Promoting the programme offered to employers, to deliver tailored value-added services to secure stronger relationships and long-term employer commitment. Delivering performance against agreed sales, service, and quality KPI's. Managing the co-ordination of a response to employer's requirements following identification and qualification of employer needs. Maintaining a good understanding of the local and regional labour market and employer needs to inform operational delivery and support targeting of sectors and employers. Supporting candidates to become self-sufficient in job search activity, through adopting coaching and mentoring approaches and working with small groups. Identifying opportunities for the development and growth of 'employer accounts' through following sales process, including qualifying opportunities and escalation. Identifying employment and other work-related opportunities with employers through marketing candidates directly into employers. Delivering high-quality candidate preparation prior to interview or job start, such as application, interview, or assessment activity. Person Specification About you… Can you embrace our company values which are  Kindness, Respect, Integrity, and Innovation Experience, Knowledge and Qualifications Experience of working in a customer focused and service delivery environment Knowledge of the local regional and national labour market Understanding of employer’s needs, experience of training needs analysis and organisational needs analysis, translating these in to fit for purpose programmes and services Experience of business development and meeting targets Knowledge of legislative employment regulations including safeguarding. IEP Level 3 or willingness to work towards. Key Competencies Adaptability Results focused Customer centric Rapport building Resilience Quality & compliance. What’s in it for you… A rewarding career that makes a genuine difference to people’s lives. Hours and days of Work: 37.5 hours per week – Monday to Friday. Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service. A two-week Induction and Training programme. In-house Health and Wellbeing team. Pension Scheme – contribution of 4% from Fedcap Employment. Life Cover x 4 annual salary. A generous sickness package inclusive of 13 weeks full sick pay 13 weeks half sick pay, following completion of a 6-month probationary period. Enhanced Maternity and Paternity pay following completion of the probationary period. Laptop and mobile phone to allow remote agile working. Equality, Diversity, and Inclusion Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.    

Employer Adviser

Introduction Here at Fedcap Employment our vision and mission are to advance the social and economic wellbeing of disadvantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business. We are currently recruiting for an Employment Adviser to join our existing team The Role As an Employment Adviser you will be providing a tailored employment support service to individuals to address barriers to gaining new employment with personalised support for individuals to achieve and sustain work, including supported job search, re-training for a different sector and restoring self-confidence for work. You will be … Managing a caseload of participants holding initial appointments and action plans to ensure appropriate and effective contractual activity is undertaken by all participants according to their level of job readiness Addressing participants personal constraints to employment, providing challenge, advice, and guidance where appropriate to develop participants capability in the recruitment process ensuring they have the necessary skills and confidence to secure employment Identifying, structuring and recommending vacancy and training solutions, working in close consultation with your team to meet the specific needs of participants and employers.  Developing relationships and networks with key stakeholders including employers, Job Centre teams and funding providers Delivering our customer service standards so that all participants are provided with the same high standard of service that maximises their chances of securing sustainable employment Maintaining IT files and participants record to a required quality standard to ensure the participant journey is documented in accordance with our quality standards Identifying employment and other work-related opportunities with employers through marketing candidates directly into employers.  Person Specification About you… Can you embrace our company values which are  Kindness, Respect, Integrity, and Innovation? Experience, Knowledge and Qualifications Experience of working in a customer focused environment delivering results and achieving targets Ability to build rapport, engage and coach individuals to progress Excellent interpersonal skills with the ability to work independently and as part of a team Be enthusiastic and motivational building positive and encouraging relationships Experience of Administration and using various IT systems. IEP Level 3 or willingness to work towards Knowledge of the employability sector. Key Competencies Adaptability Results focused Customer centric Rapport building Resilience Quality & compliance. What’s in it for you… A rewarding career that makes a genuine difference to people’s lives. Hours and days of Work: 37.5 hours per week – Monday to Friday. Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service. A two-week Induction and Training programme. In-house Health and Wellbeing team. Pension Scheme – contribution of 4% from Fedcap Employment. Life Cover x 4 annual salary. A generous sickness package inclusive of 13 weeks full sick pay 13 weeks half sick pay, following completion of a 6-month probationary period. Enhanced Maternity and Paternity pay following completion of the probationary period. Laptop and mobile phone to allow remote agile working. Equality, Diversity, and Inclusion Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.    

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