Fedcap Employment

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Employment Advisor

Introduction Here at Fedcap Employment our vision and mission are to advance the social and economic wellbeing of disadvantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business. We are currently recruiting for an Employment Adviser to join our existing team The Role As an Employment Adviser you will be providing a tailored employment support service to individuals to address barriers to gaining new employment with personalised support for individuals to achieve and sustain work, including supported job searching, re-training for a different sector and restoring self-confidence for work. You will be … Managing a caseload of participants holding initial appointments and action plans to ensure appropriate and effective contractual activity is undertaken by all participants according to their level of job readiness Addressing participants personal constraints to employment, providing challenge, advice, and guidance where appropriate to develop participants capability in the recruitment process ensuring they have the necessary skills and confidence to secure employment Identifying, structuring and recommending vacancy and training solutions, working in close consultation with your team to meet the specific needs of participants and employers Developing relationships and networks with key stakeholders including employers, Job Centre teams and funding providers Delivering our customer service standards so that all participants are provided with the same high standard of service that maximises their chances of securing sustainable employment Maintaining IT files and participants record to a required quality standard to ensure the participant journey is documented in accordance with our quality standards Identifying employment and other work-related opportunities with employers through marketing candidates directly into employers.  Person Specification  About you… Can you embrace our company values which are  Kindness, Respect, Integrity, and Innovation? Experience, Knowledge and Qualifications Experience of working in a customer focused environment delivering results and achieving targets Ability to build rapport, engage and coach individuals to progress Excellent interpersonal skills with the ability to work independently and as part of a team Be enthusiastic and motivational building positive and encouraging relationships Experience of Administration and using various IT systems. IEP Level 3 or willingness to work towards Knowledge of the employability sector. Key Competencies Adaptability Results focused Customer centric Rapport building Resilience Quality & compliance. What’s in it for you… A rewarding career that makes a genuine difference to people’s lives. Hours and days of Work: 37.5 hours per week – Monday to Friday. Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service. A two-week Induction and Training programme. In-house Health and Wellbeing team. Pension Scheme – contribution of 4% from Fedcap Employment. Life Cover x 4 annual salary. A generous sickness package inclusive of 13 weeks full sick pay & 13 weeks half sick pay, following completion of a 6-month probationary period. Enhanced Maternity and Paternity pay following completion of the probationary period. Laptop and mobile phone to allow remote agile working. Equality, Diversity, and Inclusion Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.

Engagement Coordinator

Introduction Here at Fedcap Employment our vision and mission are to advance the social and economic wellbeing of disadvantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business. We are currently recruiting for an Engagement Coordinator to join our existing team. The Role The role of the Engagement Coordinator is to engage with and guide suitable participants to join the Restart programme and ultimately secure appropriate, long term, sustainable employment outcomes. You will be … Closely engage with Job Centre Plus (JCP) and local signposting organisations to engage with participants who are deemed as suitable for the programme Facilitate a ‘warm handover’ using a telephony system for all participants to enable a smooth transition on to the programme Book the participants initial first appointment with the relevant Employment Advisors Build and maintain strong relationships with local JCP, referral agencies and the local signposting organisations to generate and maximise programme referrals Deliver performance against agreed participant referral targets, service, and quality KPI’s Adhere to our customer service standards so that all participants are provided with the same high standard of service that maximises their chances of securing sustainable employment Maintain customer records in accordance with data protection requirements so that participant information is safeguarded, and the customer journey is accurately recorded Maintain IT files and building the participant record capturing key information to a required quality standard to ensure the participant journey is documented in accordance with our quality and contractual standards Any other ad hoc duties in line with delivery programme requirements. Person Specification About you… Can you embrace our company values which are  Kindness, Respect, Integrity, and Innovation? Experience, Knowledge and Qualifications Extensive customer service experience in a face-to-face or remote environment Ability to achieve and exceed targets in a result driven environment Experience of networking and communicating with internal and external stakeholders Knowledge of working in a geographically dispersed area An understanding of local labour markets and current barriers individuals are experiencing. IEP Level 3 or willingness to work towards Knowledge and experience of the employability sector. Key Competencies Adaptability Results focused Customer centric Rapport building Resilience Quality & compliance. What’s in it for you… A rewarding career that makes a genuine difference to people’s lives. Hours and days of Work: 37.5 hours per week – Monday to Friday. Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service. A two-week Induction and Training programme. In-house Health and Wellbeing team. Pension Scheme – contribution of 4% from Fedcap Employment. Life Cover x 4 annual salary. A generous sickness package inclusive of 13 weeks full sick pay & 13 weeks half sick pay, following completion of a 6-month probationary period. Enhanced Maternity and Paternity pay following completion of the probationary period. Laptop and mobile phone to allow remote agile working. Equality, Diversity, and Inclusion Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability. IND1

Employability Sales Consultant (Employer Solutions)

Introduction Here at Fedcap Employment our vision and mission are to advance the social and economic wellbeing of disadvantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business. We are currently recruiting for an Employer Solutions Consultant to join our existing team. The Role The Employer Solutions Consultant will secure sustainable job outcomes for Restart participants through providing employers with high-quality services, including recruitment, with a variable focus on sales, service and candidate preparation dependent on the employer and operational requirements. You will be … Providing employers with high-quality services, including recruitment, with a variable focus on sales, service, and candidate preparation. Promoting the programme offered to employers, to deliver tailored value-added services to secure stronger relationships and long-term employer commitment. Delivering performance against agreed sales, service, and quality KPI's. Managing the co-ordination of a response to employer's requirements following identification and qualification of employer needs. Maintaining a good understanding of the local and regional labour market and employer needs to inform operational delivery and support targeting of sectors and employers. Supporting candidates to become self-sufficient in job search activity, through adopting coaching and mentoring approaches and working with small groups. Identifying opportunities for the development and growth of 'employer accounts' through following sales process, including qualifying opportunities and escalation. Identifying employment and other work-related opportunities with employers through marketing candidates directly into employers. Delivering high-quality candidate preparation prior to interview or job start, such as application, interview, or assessment activity. Person Specification About you… Can you embrace our company values which are  Kindness, Respect, Integrity, and Innovation Experience, Knowledge and Qualifications Experience of working in a customer focused and service delivery environment Knowledge of the local regional and national labour market Understanding of employer’s needs, experience of training needs analysis (TNA’s) and organisational needs analysis (ONA’s), translating these in to fit-for-purpose programmes and services Experience of business development and meeting targets Knowledge of legislative employment regulations including safeguarding. IEP Level 3 or willingness to work towards. Key Competencies Adaptability Results focused Customer centric Rapport building Resilience Quality & compliance. What’s in it for you… A rewarding career that makes a genuine difference to people’s lives. Hours and days of Work: 37.5 hours per week – Monday to Friday. Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service. A two-week Induction and Training programme. In-house Health and Wellbeing team. Pension Scheme – contribution of 4% from Fedcap Employment. Life Cover x 4 annual salary. A generous sickness package inclusive of 13 weeks full sick pay & 13 weeks half sick pay, following completion of a 6-month probationary period. Enhanced Maternity and Paternity pay following completion of the probationary period. Laptop and mobile phone to allow remote agile working. Equality, Diversity, and Inclusion Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability. IND4  

Customer Experience Officer (Senior Quality Officer)

Introduction Here at Fedcap Employment our vision and mission are to advance the social and economic wellbeing of disadvantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business. We are currently recruiting for Customer Experience Officer to join our existing team working on our newly awarded Restart contract.  The Role Our Customer Exerience Officers are responsible for gaining assurance that our customer journey is aligned to our quality standards, engaging, efficient and effective.  You will be driven to improve customer satisfaction and results and help us be the organisation that our customers and other key stakeholders would recommend to others.  You will … Embed and monitor quality standards and supporting frameworks across the business (including delivery partners) and support the self-assessment process. Report on customer experience Key Performance Indicators to contribute to a company-wide balanced scorecard. Convert data into information and knowledge and use the outcomes to carry out a schedule of internal quality reviews which will involve on-site visits to operational offices or outreach locations (including delivery partners). Produce concise reports to present findings, highlighting good practice, identifying areas for improvement, and providing recommendations to take forward. Support root cause analysis activity and identify trends contained within quality improvement plans. Work with key stakeholders to develop and roll out appropriate training, products, and processes to enhance customer experience and deliver results. Make recommendations for projects or pilots where appropriate. Embed the Customer Satisfaction Programme, analyse and present results to the business ensuring findings are acted upon and shared for good practice. Directly seek feedback from our customers individually or by participating on listening forums. Fully investigate and offer a resolution to complaints received from customers in line with our process, ensuring trends are highlighted learning is shared to continually improve our service. Escalate complaints to Customer Experience Manager where appropriate. Support the organisation and facilitation of Continuous Improvement Forums with large groups of key stakeholders at a local and national level, to promote and share good practice Person Specification  About you… Can you embrace our company values which are  Kindness, Respect, Integrity, and Innovation?   Experience, Knowledge and Qualifications   Demonstrable experience within the same or similar position Proven ability to manage change effectively and support others through the change process by challenging and changing behaviours Excellent communication skills written Ability to adapt and apply appropriately dependant upon the intended audience. Engaging, and professional with the ability to build rapport and gain buy-in from a diverse range of stakeholders The ability to multi-task and work in fast-paced environment Highly proficient IT skills including Microsoft packages, CRM databases/software packages and digital communication methods A broad level of continuous improvement knowledge and approaches e.g. PDCA, DMAIC Qualifications relating to customer service, quality management, continuous improvement, or business excellence A good understand of the employability sector and local labour market is desirable A full driving licence and access to a reliable mode of transport as this role will include visiting various office locations within the contract area of South Central.  Key Competencies Customer centric Rapport building Adaptability Results focused Resilience What’s in it for you… A rewarding career that makes a genuine difference to people’s lives. Hours and days of Work: 37.5 hours per week – Monday to Friday. Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service. A two-week Induction and Training programme. In-house Health and Wellbeing team. Pension Scheme – contribution of 4% from the company Life Cover x 4 annual salary A generous sickness package inclusive of 13 weeks full sick pay 13 weeks half sick pay, following completion of a 6-month probationary period Enhanced Maternity and Paternity pay following completion of the probationary period. Equality, Diversity, and Inclusion Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.

Disability Employment Adviser (Specialist Key Worker)

Introduction Here at Fedcap Employment our vision and mission are to advance the social and economic wellbeing of disadvantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business. We are currently recruiting for a Disability Specialist Worker ( Key Worker) to join our existing team. The position is located in either Bristol or Swindon, travel will be required.  The Role Our Key Workers have a professional qualification or experience from employment and/or health backgrounds, exhibit a passion for supporting people, sound judgement, flexibility and demonstrate excellent coaching and development skills , enabling them to work with those furthest away from the labour market on an intensive level. You will be … As a Key Worker, you will provide intensive end to end support to a small caseload of participants, remotely across a wide geographical cluster ensuring that the support provided is both appropriate and bespoke to meet the exact needs of each participant. To support with the development of a holistic health and employment approach, progressing participants closer to the labour market and into sustainable employment. You will really make a difference to people’s lives and their families. Person Specification About you… Can you embrace our company values which are  Kindness, Respect, Integrity, and Innovation? Experience, Knowledge and Qualifications Experience of supporting those with health issues back into work/ vocational rehabilitation/ occupational health or in supported employment services. Understand the barriers unemployed job seekers may currently face. Be a great communicator with high energy, confident and adaptable. Digitally savvy with the ability to communicate with others using technology to support people face to face and/or remotely. Customer service driven and willing to put the customer at the heart of everything you do. Someone who loves a challenge with the skill to work in a fast-paced targeted environment. Experienced in motivating, coaching, and influencing others. Key Competencies Adaptability Results focused Customer centric Rapport building Resilience Quality & compliance What’s in it for you… A rewarding career that makes a genuine difference to people’s lives. Hours and days of Work: 37.5 hours per week – Monday to Friday. Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service. A two-week Induction and Training programme. In-house Health and Wellbeing team. Pension Scheme – contribution of 4% from Fedcap Employment. Life Cover x 4 annual salary. A generous sickness package inclusive of 13 weeks full sick pay 13 weeks half sick pay, following completion of a 6-month probationary period. Enhanced Maternity and Paternity pay following completion of the probationary period. Laptop and mobile phone to allow remote agile working. Equality, Diversity, and Inclusion Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability. IND2

Health & Wellbeing Facilitator

Introduction Here at Fedcap Employment our vision and mission are to advance the social and economic wellbeing of disadvantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business. We are currently recruiting for a Health and Wellbeing Facilitator to join our existing team. The Role The Heath & Wellbeing Facilitator will support with the Health and Wellbeing Strategy across UK employability. To develop a holistic health and employment approach whilst integrating into operations and progressing customers closer to the labour market and into sustainable employment. You will … Provide evidence-based health or wellbeing advice using clinical expertise and judgement for customers to address barriers to employment Promote positive self-care and well-being strategies to maintain customer engagement, motivation and resilience Deliver lifestyle and well-being groups and workshops through face-to-face and digital platforms. These sessions may include Confidence Building, Managing Stress & Resilience, Sleep & Routine, Assertiveness, Managing Interview Nerves and to also be involve in the planning of workshop activities Perform biopsychosocial assessments and deliver one-to-one sessions with customers to assist them in improving their well-being and support with producing tailored, employment-focused action plans Work closely with the Employment Advisors and wider teams to manage customer referrals and supporting activities, ensuring action plans are aligned and updated via regular case conferences Develop relationships and networks with key stakeholders including employers, jobcentre teams, GPs and other healthcare providers Observe and adhere to our customer service standards so that all customers are provided with the same high standard of service that maximises their chances of securing sustainable employment Maintain IT files and customer records in accordance with our quality standards and adherence to a clinical governance framework Ensure compliance with our company policies (including Health & Safety, Safeguarding and Data Security) so customers and colleagues are protected at all time Support in the development of a range of standardised training and support materials for non-healthcare trained employees to raise awareness and improve the employee knowledge base  Person Specification About you… Can you embrace our company values which are  Kindness, Respect, Integrity, and Innovation? Experience, Knowledge and Qualifications Experience of working in health promotion or public health. Previous experience supporting individuals with physical and mental health difficulties in a participant facing environment. Experience of presenting and delivering health or wellbeing related group interventions, facilitating workshops or training sessions face to face and through digital technology. Ability to build rapport, engage and coach individuals to progress. Knowledge and/ or experience of integrating and embedding a service within different organisations Knowledge and experience of local specialist networks and provisions. Able to engage with peers/practitioners across local areas Ability to plan effectively and deliver provision across multiple sites Key Competencies Adaptability Results focused Customer centric Rapport building Resilience Quality & compliance What’s in it for you… A rewarding career that makes a genuine difference to people’s lives. Hours and days of Work: 37.5 hours per week – Monday to Friday. Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service. A two-week Induction and Training programme. In-house Health and Wellbeing team. Pension Scheme – contribution of 4% from Fedcap Employment. Life Cover x 4 annual salary. A generous sickness package inclusive of 13 weeks full sick pay 13 weeks half sick pay, following completion of a 6-month probationary period. Enhanced Maternity and Paternity pay following completion of the probationary period. Laptop and mobile phone to allow remote agile working Equality, Diversity, and Inclusion Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.   IND 2

Tutor Manager (Facilitation Manager)

Introduction Here at Fedcap Employment our vision and mission are to advance the social and economic wellbeing of disadvantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business. We are currently recruiting for a Facilitation Manager to join our existing team. Although this role is advertised in Preston you can choose to be based in our offices in Burnley or Macclesfield.  The Role Lead, motivate, develop and performance manage a team of Employment Facilitators to continuously improve and increase their capability and deliver against their targets and service level agreement. You will … Ensure customer service standards are understood and observed by all Employment Facilitators (e.g. through observations and coaching) so that all customers are provided with the same high standard of service that maximises their chances of managing well-being difficulties and securing sustainable employment Manage day-to-day contact with key stakeholders at a local level, maintaining a positive working relationship to ensure we receive sufficient customer flows to deliver according to service level agreements (SLA’s) Ensure Employment Facilitators maintain paperwork and customer records to ensure the customer journey is documented in accordance with our quality standards   Ensure appropriate digital technologies and evidence-based content are being utilised by the team within an appropriate delivery environment that supports privacy and confidentiality of customers  Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc  Any other ad hoc duties in line with delivery programme requirements. Person Specification  About you… Can you embrace our company values which are  Kindness, Respect, Integrity, and Innovation? Experience, Knowledge and Qualifications Knowledge and experience of local specialist networks and provisions Extensive experience of leading and developing a team in a customer facing, target driven environment Ability to understand key financial drivers and deliver accurate and real time reports and analytics Knowledge of the local labour market and employment legislation Demonstrable experience of leading and developing a team in a target driven environment Ability to build rapport, engage and coach individuals to progress. NVQ Level 5 in Management and Leadership or equivalent Knowledge and experience of the employability sector and local labour market. Key Competencies Integrity Leadership Results focused Commercial acumen Problem solving Coaching & developing What’s in it for you… A rewarding career that makes a genuine difference to people’s lives. Hours and days of Work: 37.5 hours per week – Monday to Friday. Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service. A two-week Induction and Training programme. In-house Health and Wellbeing team. Pension Scheme – contribution of 4% from Fedcap Employment. Life Cover x 4 annual salary. A generous sickness package inclusive of 13 weeks full sick pay & 13 weeks half sick pay, following completion of a 6-month probationary period. Enhanced Maternity and Paternity pay following completion of the probationary period. Laptop and mobile phone to allow remote agile working. Equality, Diversity, and Inclusion Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability. IND1  

Business Manager (Performance Manager)

Introduction Here at Fedcap Employment our vision and mission are to advance the social and economic wellbeing of disadvantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business. We are currently recruiting for a Business Manager to join our existing team. The Role The Restart scheme gives individuals who have been out of work for at least 12 months enhanced support to find jobs in their local area. The programme is designed to break down any employability barriers that could be holding them back from finding work. Restart referrals will be made over a 3-year period and provides up to 12 months of tailored support for each participant. By working with employers, local government, and other partners we will deliver tailored support for individuals into gaining sustainable employment. Reporting to the Business Manager the Performance Manager is responsible for leading and driving a team to achieve all performance and quality targets and ensure the delivery service meets the needs of the participating individuals. Inspiring others through your leadership skills and capability to enhance team and participant positive outcomes.   You will … Lead, motivate, develop and performance manage the team to continuously improve and increase their capability and deliver against quality, performance/ sales targets. Ensure customer service standards are understood and observed by your team to ensure all participants are provided with the same high standard of service that maximises their chances of securing sustainable employment. Undertake regular caseload reviews with the team, prioritising those who are underperforming so that all individuals have the support and capability to deliver key performance indicators. Manage day to day contact with key stakeholders at a local level, maintaining a positive working relationship to ensure we receive sufficient customer flows to deliver according to service level agreements. Contribute to the development of the overall employer policy to ensure that sales are recognised and addressed as a part of those policies and longer-term targets are achievable. Drive growth of our business through the pro-active sales activity, the development of employer accounts and opportunities to provide commercial services to employers. Ensure the team maintain paperwork and participant records to ensure the customer journey is documented in accordance with our quality standards. Person Specification About you… Can you embrace our company values which are  Kindness, Respect, Integrity, and Innovation? Experience, Knowledge and Qualifications Demonstrable ability of being driven, proactive and passionate about providing an exceptional service delivery through your team. Extensive leadership experience of managing a team in a customer facing, target driven environment. Ability to understand and decipher key financial drivers from the P&L. Understanding of Employer’s needs, experience of training needs analysis and organisational needs analysis, translating these in to fit for purpose programmes and services. Knowledge of Employment Legislation and Equality, Diversity, and Inclusion Knowledge and experience of the employability sector and local labour market. NVQ Level 5 in Management & Leadership or similar Leadership qualification. Key Competencies Integrity Leadership Results focused Commercial acumen Problem solving Coaching & developing.  What’s in it for you… A rewarding career that makes a genuine difference to people’s lives. Hours and days of Work: 37.5 hours per week – Monday to Friday. Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service. A two-week Induction and Training programme. In-house Health and Wellbeing team. Pension Scheme – contribution of 4% from Fedcap Employment. Life Cover x 4 annual salary. A generous sickness package inclusive of 13 weeks full sick pay & 13 weeks half sick pay, following completion of a 6-month probationary period. Enhanced Maternity and Paternity pay following completion of the probationary period. Laptop and mobile phone to allow remote agile working. Equality, Diversity, and Inclusion Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.   IND3

Health & Wellbeing Facilitator

Introduction Here at Fedcap Employment our vision and mission are to advance the social and economic wellbeing of disadvantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business. We are currently recruiting for a Health and Wellbeing Facilitator to join our existing team. The Role The Heath & Wellbeing Facilitator will support with the Health and Wellbeing Strategy across UK employability. To develop a holistic health and employment approach whilst integrating into operations and progressing customers closer to the labour market and into sustainable employment. You will … Provide evidence-based health or wellbeing advice using clinical expertise and judgement for customers to address barriers to employment Promote positive self-care and well-being strategies to maintain customer engagement, motivation and resilience Deliver lifestyle and well-being groups and workshops through face-to-face and digital platforms. These sessions may include Confidence Building, Managing Stress & Resilience, Sleep & Routine, Assertiveness, Managing Interview Nerves and to also be involve in the planning of workshop activities Perform biopsychosocial assessments and deliver one-to-one sessions with customers to assist them in improving their well-being and support with producing tailored, employment-focused action plans Work closely with the Employment Advisors and wider teams to manage customer referrals and supporting activities, ensuring action plans are aligned and updated via regular case conferences Develop relationships and networks with key stakeholders including employers, jobcentre teams, GPs and other healthcare providers Observe and adhere to our customer service standards so that all customers are provided with the same high standard of service that maximises their chances of securing sustainable employment Maintain IT files and customer records in accordance with our quality standards and adherence to a clinical governance framework Ensure compliance with our company policies (including Health & Safety, Safeguarding and Data Security) so customers and colleagues are protected at all time Support in the development of a range of standardised training and support materials for non-healthcare trained employees to raise awareness and improve the employee knowledge base  Person Specification About you… Can you embrace our company values which are  Kindness, Respect, Integrity, and Innovation? Experience, Knowledge and Qualifications Experience of working in health promotion or public health. Previous experience supporting individuals with physical and mental health difficulties in a participant facing environment. Experience of presenting and delivering health or wellbeing related group interventions, facilitating workshops or training sessions face to face and through digital technology. Ability to build rapport, engage and coach individuals to progress. Knowledge and/ or experience of integrating and embedding a service within different organisations Knowledge and experience of local specialist networks and provisions. Able to engage with peers/practitioners across local areas Ability to plan effectively and deliver provision across multiple sites Key Competencies Adaptability Results focused Customer centric Rapport building Resilience Quality & compliance What’s in it for you… A rewarding career that makes a genuine difference to people’s lives. Hours and days of Work: 37.5 hours per week – Monday to Friday. Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service. A two-week Induction and Training programme. In-house Health and Wellbeing team. Pension Scheme – contribution of 4% from Fedcap Employment. Life Cover x 4 annual salary. A generous sickness package inclusive of 13 weeks full sick pay 13 weeks half sick pay, following completion of a 6-month probationary period. Enhanced Maternity and Paternity pay following completion of the probationary period. Laptop and mobile phone to allow remote agile working Equality, Diversity, and Inclusion Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.   IND2

Health and Wellbeing Adviser

Introduction Fedcap Scotland (part of The Fedcap Group) is a not-for-profit organisation delivering employability solutions across a range of UK contracts through a blend of local frontline professional teams. Our services are more vital than ever before to individuals and their wider communities as we tackle unemployment rates head on. We are currently recruiting for a  Health and Wellbeing Adviser  to join our existing team. The Role The Heath & Wellbeing Advisor will support with the Health and Wellbeing Strategy across UK employability. To develop a holistic health and employment approach whilst integrating into operations and progressing customers closer to the labour market and into sustainable employment. You will … Provide evidence-based health or wellbeing advice using clinical expertise and judgement for customers to address barriers to employment Promote positive self-care and well-being strategies to maintain customer engagement, motivation and resilience Deliver health education, lifestyle and well-being groups and workshops through face-to-face and digital platforms. These sessions may include Anxiety Management, Managing Stress & Resilience, Sleep & Routine, Assertiveness, Managing Interview Nerves and to also be involve in the planning of workshop activities Perform biopsychosocial assessments and deliver one-to-one sessions with customers to assist them in improving their well-being and support with producing tailored, employment-focused action plans Work closely with the Employment Advisors and wider teams to manage customer referrals and supporting activities, ensuring action plans are aligned and updated via regular case conferences Develop relationships and networks with key stakeholders including employers, job centre teams, GPs and other healthcare providers Observe and adhere to our customer service standards so that all customers are provided with the same high standard of service that maximise their chances of securing sustainable employment Maintain IT files and customer records in accordance with our quality standards and adherence to a clinical governance framework Ensure compliance with our company policies (including Health & Safety, Safeguarding and Data Security) so customers and colleagues are protected at all time Support in the development of a range of standardised training and support materials for non-healthcare trained employees to raise awareness and improve the employee knowledge base  About you… Can you embrace our company values which are  Kindness, Respect, Integrity, and Innovation? Qualified health professional registered with the Health & Care Professions Council (HCPC), British Association for Counselling and Psychotherapy (BACP), or British Association for Behavioural & Cognitive Psychotherapies (BABCP) Previous experience supporting individuals with physical and mental health difficulties in a participant facing environment. Experience of presenting and delivering health or wellbeing related group interventions, facilitating workshops or training sessions face to face and through digital technology. Ability to build rapport, engage and coach individuals to progress. Knowledge and experience of local specialist networks and provisions. Able to engage with peers/practitioners across local areas Supported customers with health issues in a back to work, vocational rehabilitation or occupational health setting Knowledge and experience of the employability sector and local labour market. Key Competencies Adaptability Results focused Customer centric Rapport building Resilience Quality & compliance What’s in it for you… A rewarding career that makes a genuine difference to people’s lives. Hours and days of Work: 37.5 hours per week – Monday to Friday. Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service. A two-week Induction and Training programme. In-house Health and Wellbeing team. Pension Scheme – contribution of 4% from Fedcap Employment. Life Cover x 4 annual salary. A generous sickness package inclusive of 13 weeks full sick pay & 13 weeks half sick pay, following completion of a 6-month probationary period. Enhanced Maternity and Paternity pay following completion of the probationary period. Laptop and mobile phone to allow remote agile working Equality, Diversity, and Inclusion Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.   IND1

Employer Solutions Consultant

Introduction Here at Fedcap Employment our vision and mission are to advance the social and economic wellbeing of disadvantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business. We are currently recruiting for an Employer Solutions Consultant to join our existing team. The Role The Employer Solutions Consultant will secure sustainable job outcomes for Restart participants through providing employers with high-quality services, including recruitment, with a variable focus on sales, service and candidate preparation dependent on the employer and operational requirements. You will be … Providing employers with high-quality services, including recruitment, with a variable focus on sales, service, and candidate preparation. Promoting the programme offered to employers, to deliver tailored value-added services to secure stronger relationships and long-term employer commitment. Delivering performance against agreed sales, service, and quality KPI's. Managing the co-ordination of a response to employer's requirements following identification and qualification of employer needs. Maintaining a good understanding of the local and regional labour market and employer needs to inform operational delivery and support targeting of sectors and employers. Supporting candidates to become self-sufficient in job search activity, through adopting coaching and mentoring approaches and working with small groups. Identifying opportunities for the development and growth of 'employer accounts' through following sales process, including qualifying opportunities and escalation. Identifying employment and other work-related opportunities with employers through marketing candidates directly into employers. Delivering high-quality candidate preparation prior to interview or job start, such as application, interview, or assessment activity. Person Specification  About you… Can you embrace our company values which are  Kindness, Respect, Integrity, and Innovation Experience, Knowledge and Qualifications Experience of working in a customer focused and service delivery environment Knowledge of the local regional and national labour market Understanding of employer’s needs, experience of training needs analysis (TNA’s) and organisational needs analysis (ONA’s), translating these in to fit-for-purpose programmes and services Experience of business development and meeting targets Knowledge of legislative employment regulations including safeguarding. IEP Level 3 or willingness to work towards. Key Competencies Adaptability Results focused Customer centric Rapport building Resilience Quality & compliance. What’s in it for you… A rewarding career that makes a genuine difference to people’s lives. Hours and days of Work: 37.5 hours per week – Monday to Friday. Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service. A two-week Induction and Training programme. In-house Health and Wellbeing team. Pension Scheme – contribution of 4% from Fedcap Employment. Life Cover x 4 annual salary. A generous sickness package inclusive of 13 weeks full sick pay & 13 weeks half sick pay, following completion of a 6-month probationary period. Enhanced Maternity and Paternity pay following completion of the probationary period. Laptop and mobile phone to allow remote agile working. Equality, Diversity, and Inclusion Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.   IND4

Recruitment Consultant (Employer Solutions Consultant)

Introduction Here at Fedcap Employment our vision and mission are to advance the social and economic wellbeing of disadvantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business. We are currently recruiting for a Business Development Consultant  across  Employer Solutions Consultant  to join our existing team. The Role The  Business Development Consultant  will work across Employer Solutions to secure sustainable job outcomes for Restart participants through providing employers with high-quality services, including recruitment, with a variable focus on sales, service and candidate preparation dependent on the employer and operational requirements. You will be … Providing employers with high-quality services, including recruitment, with a variable focus on sales, service, and candidate preparation. Promoting the programme offered to employers, to deliver tailored value-added services to secure stronger relationships and long-term employer commitment. Delivering performance against agreed sales, service, and quality KPI's. Managing the co-ordination of a response to employer's requirements following identification and qualification of employer needs. Maintaining a good understanding of the local and regional labour market and employer needs to inform operational delivery and support targeting of sectors and employers. Supporting candidates to become self-sufficient in job search activity, through adopting coaching and mentoring approaches and working with small groups. Identifying opportunities for the development and growth of 'employer accounts' through following sales process, including qualifying opportunities and escalation. Identifying employment and other work-related opportunities with employers through marketing candidates directly into employers. Delivering high-quality candidate preparation prior to interview or job start, such as application, interview, or assessment activity. Person Specification About you… Can you embrace our company values which are  Kindness, Respect, Integrity, and Innovation Experience, Knowledge and Qualifications Experience of working in a customer focused and service delivery environment Knowledge of the local regional and national labour market Understanding of employer’s needs, experience of training needs analysis and organisational needs analysis, translating these in to fit for purpose programmes and services Experience of business development and meeting targets Knowledge of legislative employment regulations including safeguarding. IEP Level 3 or willingness to work towards. Key Competencies Adaptability Results focused Customer centric Rapport building Resilience Quality & compliance. What’s in it for you… A rewarding career that makes a genuine difference to people’s lives. Hours and days of Work: 37.5 hours per week – Monday to Friday. Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service. A two-week Induction and Training programme. In-house Health and Wellbeing team. Pension Scheme – contribution of 4% from Fedcap Employment. Life Cover x 4 annual salary. A generous sickness package inclusive of 13 weeks full sick pay 13 weeks half sick pay, following completion of a 6-month probationary period. Enhanced Maternity and Paternity pay following completion of the probationary period. Laptop and mobile phone to allow remote agile working. Equality, Diversity, and Inclusion Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability. IND4 

Training Provisions Manager (Customer Product Manager)

Introduction Fedcap Employment (part of The Fedcap Group) is a not-for-profit organisation delivering employability solutions across a range of UK contracts through a blend of local frontline professional teams. Our services are more vital than ever before to individuals and their wider communities as we tackle unemployment rates head on. Delivery Programme The Restart scheme gives Universal Credit claimants who have been out of work for at least 12 months enhanced support to find jobs in their local area. The programme is designed to break down any employability barriers that could be holding them back from finding work. The Role The Training Provisions Manager Manager will be working closely with local operations teams, senior managers and sector leads to identify any gaps or emerging needs in our participant support offer. The role will be responsible for sourcing additional services and/or alternative local solutions to meet these evolving needs, making sure they embed their service within our programme delivery and show the ability to continuously add value to the customer outcome. Responsibilities Identify any gaps within the customer offer by undertaking regular reviews of customer action plans, and through consultation with local delivery and quality teams. Collect and analyse customer data to inform new services and solutions required to meet the changing needs and future demands. Identify local training provision, solutions services available in the local areas. Work with Strategic Sector Leads to identify future growth sectors and sector specific training to ensure our provision offer supports customers to enter into these growth sectors. Work with the wider commercial team to identify innovative provision to continuously develop our service model to meet emerging need and customer support. Identify gaps in provision and/or the accessibility of current services and source additional or alternative local solutions to meet these needs. Encourage membership to our Partnership Framework Produce specification requirements and work with the Commissioning Co-ordinator and central commissioning team to ensure fair and proper commissioning practice and procedures have been adhered to. Evaluate customer provision and ensure is fit for purpose and provides a quality of service and value for money. Work closely with Strategic Stakeholder Relationship Managers and operations to map out existing and commission new services to meet the needs of the contract delivery across the local areas.   Develop and maintain excellent relationships with internal operations teams, senior management, local stakeholders, employers and providers. Person Specification Essential: Stakeholder and relationship management experience Previous procurement, buying or bid experience in a same or similar role Knowledge and understanding of commissioning processes Knowledge and experience of the employability and skills sector Knowledge and understanding of the local labour market Knowledge and experience of local networks and provision services Experience of working in a customer focused and customer service driven environment Experience in identifying and sourcing training provisions and solutions relevant to the employability sector Research and product/process scoping experience Key Competencies:  Integrity Results focused Commercial acumen Problem solving Relationship building and development Strategic planning Benefits Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service. A two-week Induction and Training programme. In-house Health and Wellbeing team. Pension Scheme – contribution of 4% from Fedcap Employment. Life Cover x 4 annual salary. A generous sickness package inclusive of 13 weeks full sick pay 13 weeks half sick pay, following completion of a 6-month probationary period. Enhanced Maternity and Paternity pay following completion of the probationary period. Laptop and mobile phone to allow remote agile working.   Equality, Diversity, and Inclusion Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability. Ref: IND3

Performance Manager (Customer Service)

Introduction Here at Fedcap Employment our vision and mission are to advance the social and economic wellbeing of disadvantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business. We are currently recruiting for a Performance Manager to join our existing team. The Role The Restart scheme gives individuals who have been out of work for at least 12 months enhanced support to find jobs in their local area. The programme is designed to break down any employability barriers that could be holding them back from finding work. Restart referrals will be made over a 3-year period and provides up to 12 months of tailored support for each participant. By working with employers, local government, and other partners we will deliver tailored support for individuals into gaining sustainable employment. Reporting to the Delivery Manager the Performance Manager is responsible for leading and driving a team to achieve all performance and quality targets and ensure the delivery service meets the needs of the participating individuals. Inspiring others through your leadership skills and capability to enhance team and participant positive outcomes.   You will … Lead, motivate, develop and performance manage the team to continuously improve and increase their capability and deliver against quality, performance/ sales targets. Ensure customer service standards are understood and observed by your team to ensure all participants are provided with the same high standard of service that maximises their chances of securing sustainable employment. Undertake regular caseload reviews with the team, prioritising those who are underperforming so that all individuals have the support and capability to deliver key performance indicators. Manage day to day contact with key stakeholders at a local level, maintaining a positive working relationship to ensure we receive sufficient customer flows to deliver according to service level agreements. Contribute to the development of the overall employer policy to ensure that sales are recognised and addressed as a part of those policies and longer-term targets are achievable. Drive growth of our business through the pro-active sales activity, the development of employer accounts and opportunities to provide commercial services to employers. Ensure the team maintain paperwork and participant records to ensure the customer journey is documented in accordance with our quality standards. Person Specification About you… Can you embrace our company values which are  Kindness, Respect, Integrity, and Innovation? Experience, Knowledge and Qualifications Demonstrable ability of being driven, proactive and passionate about providing an exceptional service delivery through your team. Extensive leadership experience of managing a team in a customer facing, target driven environment. Ability to understand and decipher key financial drivers from the P&L. Understanding of Employer’s needs, experience of training needs analysis and organisational needs analysis, translating these in to fit for purpose programmes and services. Knowledge of Employment Legislation and Equality, Diversity, and Inclusion Knowledge and experience of the employability sector and local labour market. NVQ Level 5 in Management & Leadership or similar Leadership qualification. Key Competencies Integrity Leadership Results focused Commercial acumen Problem solving Coaching & developing.  What’s in it for you… A rewarding career that makes a genuine difference to people’s lives. Hours and days of Work: 37.5 hours per week – Monday to Friday. Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service. A two-week Induction and Training programme. In-house Health and Wellbeing team. Pension Scheme – contribution of 4% from Fedcap Employment. Life Cover x 4 annual salary. A generous sickness package inclusive of 13 weeks full sick pay & 13 weeks half sick pay, following completion of a 6-month probationary period. Enhanced Maternity and Paternity pay following completion of the probationary period. Laptop and mobile phone to allow remote agile working. Equality, Diversity, and Inclusion Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability. IND3

Engagement Coordinator

Introduction Here at Fedcap Employment our vision and mission are to advance the social and economic wellbeing of disadvantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business. We are currently recruiting for an Engagement Coordinator to join our existing team. The Role The role of the Engagement Coordinator is to engage with and guide suitable participants to join the Restart programme and ultimately secure appropriate, long term, sustainable employment outcomes. You will be … Closely engage with Job Centre Plus (JCP) and local signposting organisations to engage with participants who are deemed as suitable for the programme Facilitate a ‘warm handover’ using a telephony system for all participants to enable a smooth transition on to the programme Book the participants initial first appointment with the relevant Employment Advisors Build and maintain strong relationships with local JCP, referral agencies and the local signposting organisations to generate and maximise programme referrals Deliver performance against agreed participant referral targets, service, and quality KPI’s Adhere to our customer service standards so that all participants are provided with the same high standard of service that maximises their chances of securing sustainable employment Maintain customer records in accordance with data protection requirements so that participant information is safeguarded, and the customer journey is accurately recorded Maintain IT files and building the participant record capturing key information to a required quality standard to ensure the participant journey is documented in accordance with our quality and contractual standards Any other ad hoc duties in line with delivery programme requirements. Person Specification About you… Can you embrace our company values which are  Kindness, Respect, Integrity, and Innovation? Experience, Knowledge and Qualifications Extensive customer service experience in a face-to-face or remote environment Ability to achieve and exceed targets in a result driven environment Experience of networking and communicating with internal and external stakeholders Knowledge of working in a geographically dispersed area An understanding of local labour markets and current barriers individuals are experiencing. IEP Level 3 or willingness to work towards Knowledge and experience of the employability sector. Key Competencies Adaptability Results focused Customer centric Rapport building Resilience Quality & compliance. What’s in it for you… A rewarding career that makes a genuine difference to people’s lives. Hours and days of Work: 37.5 hours per week – Monday to Friday. Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service. A two-week Induction and Training programme. In-house Health and Wellbeing team. Pension Scheme – contribution of 4% from Fedcap Employment. Life Cover x 4 annual salary. A generous sickness package inclusive of 13 weeks full sick pay & 13 weeks half sick pay, following completion of a 6-month probationary period. Enhanced Maternity and Paternity pay following completion of the probationary period. Laptop and mobile phone to allow remote agile working. Equality, Diversity, and Inclusion Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.    

Employment Adviser

Introduction Here at Fedcap Employment our vision and mission are to advance the social and economic wellbeing of disadvantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business. We are currently recruiting for an Employment Adviser to join our existing team The Role As an Employment Adviser you will be providing a tailored employment support service to individuals to address barriers to gaining new employment with personalised support for individuals to achieve and sustain work, including supported job search, re-training for a different sector and restoring self-confidence for work. You will be … Managing a caseload of participants holding initial appointments and action plans to ensure appropriate and effective contractual activity is undertaken by all participants according to their level of job readiness Addressing participants personal constraints to employment, providing challenge, advice, and guidance where appropriate to develop participants capability in the recruitment process ensuring they have the necessary skills and confidence to secure employment Identifying, structuring and recommending vacancy and training solutions, working in close consultation with your team to meet the specific needs of participants and employers.  Developing relationships and networks with key stakeholders including employers, Job Centre teams and funding providers Delivering our customer service standards so that all participants are provided with the same high standard of service that maximises their chances of securing sustainable employment Maintaining IT files and participants record to a required quality standard to ensure the participant journey is documented in accordance with our quality standards Identifying employment and other work-related opportunities with employers through marketing candidates directly into employers.  Person Specification About you… Can you embrace our company values which are  Kindness, Respect, Integrity, and Innovation? Experience, Knowledge and Qualifications Experience of working in a customer focused environment delivering results and achieving targets Ability to build rapport, engage and coach individuals to progress Excellent interpersonal skills with the ability to work independently and as part of a team Be enthusiastic and motivational building positive and encouraging relationships Experience of Administration and using various IT systems. IEP Level 3 or willingness to work towards Knowledge of the employability sector. Key Competencies Adaptability Results focused Customer centric Rapport building Resilience Quality & compliance. What’s in it for you… A rewarding career that makes a genuine difference to people’s lives. Hours and days of Work: 37.5 hours per week – Monday to Friday. Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service. A two-week Induction and Training programme. In-house Health and Wellbeing team. Pension Scheme – contribution of 4% from Fedcap Employment. Life Cover x 4 annual salary. A generous sickness package inclusive of 13 weeks full sick pay 13 weeks half sick pay, following completion of a 6-month probationary period. Enhanced Maternity and Paternity pay following completion of the probationary period. Laptop and mobile phone to allow remote agile working. Equality, Diversity, and Inclusion Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.   IND1

Health & Wellbeing Facilitator

Introduction Here at Fedcap Employment our vision and mission are to advance the social and economic wellbeing of disadvantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business. We are currently recruiting for a Health and Wellbeing Facilitator to join our existing team. The Role The Heath & Wellbeing Facilitator will support with the Health and Wellbeing Strategy across UK employability. To develop a holistic health and employment approach whilst integrating into operations and progressing customers closer to the labour market and into sustainable employment. You will … Provide evidence-based health or wellbeing advice using clinical expertise and judgement for customers to address barriers to employment Promote positive self-care and well-being strategies to maintain customer engagement, motivation and resilience Deliver lifestyle and well-being groups and workshops through face-to-face and digital platforms. These sessions may include Confidence Building, Managing Stress & Resilience, Sleep & Routine, Assertiveness, Managing Interview Nerves and to also be involve in the planning of workshop activities Perform biopsychosocial assessments and deliver one-to-one sessions with customers to assist them in improving their well-being and support with producing tailored, employment-focused action plans Work closely with the Employment Advisors and wider teams to manage customer referrals and supporting activities, ensuring action plans are aligned and updated via regular case conferences Develop relationships and networks with key stakeholders including employers, jobcentre teams, GPs and other healthcare providers Observe and adhere to our customer service standards so that all customers are provided with the same high standard of service that maximises their chances of securing sustainable employment Maintain IT files and customer records in accordance with our quality standards and adherence to a clinical governance framework Ensure compliance with our company policies (including Health & Safety, Safeguarding and Data Security) so customers and colleagues are protected at all time Support in the development of a range of standardised training and support materials for non-healthcare trained employees to raise awareness and improve the employee knowledge base  Person Specification About you… Can you embrace our company values which are  Kindness, Respect, Integrity, and Innovation? Experience, Knowledge and Qualifications Experience of working in health promotion or public health. Previous experience supporting individuals with physical and mental health difficulties in a participant facing environment. Experience of presenting and delivering health or wellbeing related group interventions, facilitating workshops or training sessions face to face and through digital technology. Ability to build rapport, engage and coach individuals to progress. Knowledge and/ or experience of integrating and embedding a service within different organisations Knowledge and experience of local specialist networks and provisions. Able to engage with peers/practitioners across local areas Ability to plan effectively and deliver provision across multiple sites Key Competencies Adaptability Results focused Customer centric Rapport building Resilience Quality & compliance What’s in it for you… A rewarding career that makes a genuine difference to people’s lives. Hours and days of Work: 37.5 hours per week – Monday to Friday. Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service. A two-week Induction and Training programme. In-house Health and Wellbeing team. Pension Scheme – contribution of 4% from Fedcap Employment. Life Cover x 4 annual salary. A generous sickness package inclusive of 13 weeks full sick pay 13 weeks half sick pay, following completion of a 6-month probationary period. Enhanced Maternity and Paternity pay following completion of the probationary period. Laptop and mobile phone to allow remote agile working Equality, Diversity, and Inclusion Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.   IND2

Health & Wellbeing Facilitator

Introduction Here at Fedcap Employment our vision and mission are to advance the social and economic wellbeing of disadvantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business. We are currently recruiting for a Health and Wellbeing Facilitator to join our existing team. The Role The Heath & Wellbeing Facilitator will support with the Health and Wellbeing Strategy across UK employability. To develop a holistic health and employment approach whilst integrating into operations and progressing customers closer to the labour market and into sustainable employment. You will … Provide evidence-based health or wellbeing advice using clinical expertise and judgement for customers to address barriers to employment Promote positive self-care and well-being strategies to maintain customer engagement, motivation and resilience Deliver lifestyle and well-being groups and workshops through face-to-face and digital platforms. These sessions may include Confidence Building, Managing Stress & Resilience, Sleep & Routine, Assertiveness, Managing Interview Nerves and to also be involve in the planning of workshop activities Perform biopsychosocial assessments and deliver one-to-one sessions with customers to assist them in improving their well-being and support with producing tailored, employment-focused action plans Work closely with the Employment Advisors and wider teams to manage customer referrals and supporting activities, ensuring action plans are aligned and updated via regular case conferences Develop relationships and networks with key stakeholders including employers, jobcentre teams, GPs and other healthcare providers Observe and adhere to our customer service standards so that all customers are provided with the same high standard of service that maximises their chances of securing sustainable employment Maintain IT files and customer records in accordance with our quality standards and adherence to a clinical governance framework Ensure compliance with our company policies (including Health & Safety, Safeguarding and Data Security) so customers and colleagues are protected at all time Support in the development of a range of standardised training and support materials for non-healthcare trained employees to raise awareness and improve the employee knowledge base  Person Specification About you… Can you embrace our company values which are  Kindness, Respect, Integrity, and Innovation? Experience, Knowledge and Qualifications Experience of working in health promotion or public health. Previous experience supporting individuals with physical and mental health difficulties in a participant facing environment. Experience of presenting and delivering health or wellbeing related group interventions, facilitating workshops or training sessions face to face and through digital technology. Ability to build rapport, engage and coach individuals to progress. Knowledge and/ or experience of integrating and embedding a service within different organisations Knowledge and experience of local specialist networks and provisions. Able to engage with peers/practitioners across local areas Ability to plan effectively and deliver provision across multiple sites Key Competencies Adaptability Results focused Customer centric Rapport building Resilience Quality & compliance What’s in it for you… A rewarding career that makes a genuine difference to people’s lives. Hours and days of Work: 37.5 hours per week – Monday to Friday. Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service. A two-week Induction and Training programme. In-house Health and Wellbeing team. Pension Scheme – contribution of 4% from Fedcap Employment. Life Cover x 4 annual salary. A generous sickness package inclusive of 13 weeks full sick pay 13 weeks half sick pay, following completion of a 6-month probationary period. Enhanced Maternity and Paternity pay following completion of the probationary period. Laptop and mobile phone to allow remote agile working Equality, Diversity, and Inclusion Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.   IND2

Employment Adviser

Introduction Here at Fedcap Employment our vision and mission are to advance the social and economic wellbeing of disadvantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business. We are currently recruiting for an Employment Adviser to join our existing team The Role As an Employment Adviser you will be providing a tailored employment support service to individuals to address barriers to gaining new employment with personalised support for individuals to achieve and sustain work, including supported job searching, re-training for a different sector and restoring self-confidence for work. You will be … Managing a caseload of participants holding initial appointments and action plans to ensure appropriate and effective contractual activity is undertaken by all participants according to their level of job readiness Addressing participants personal constraints to employment, providing challenge, advice, and guidance where appropriate to develop participants capability in the recruitment process ensuring they have the necessary skills and confidence to secure employment Identifying, structuring and recommending vacancy and training solutions, working in close consultation with your team to meet the specific needs of participants and employers Developing relationships and networks with key stakeholders including employers, Job Centre teams and funding providers Delivering our customer service standards so that all participants are provided with the same high standard of service that maximises their chances of securing sustainable employment Maintaining IT files and participants record to a required quality standard to ensure the participant journey is documented in accordance with our quality standards Identifying employment and other work-related opportunities with employers through marketing candidates directly into employers.  Person Specification About you… Can you embrace our company values which are  Kindness, Respect, Integrity, and Innovation? Experience, Knowledge and Qualifications Experience of working in a customer focused environment delivering results and achieving targets Ability to build rapport, engage and coach individuals to progress Excellent interpersonal skills with the ability to work independently and as part of a team Be enthusiastic and motivational building positive and encouraging relationships Experience of Administration and using various IT systems. IEP Level 3 or willingness to work towards Knowledge of the employability sector. Key Competencies Adaptability Results focused Customer centric Rapport building Resilience Quality & compliance. What’s in it for you… A rewarding career that makes a genuine difference to people’s lives. Hours and days of Work: 37.5 hours per week – Monday to Friday. Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service. A two-week Induction and Training programme. In-house Health and Wellbeing team. Pension Scheme – contribution of 4% from Fedcap Employment. Life Cover x 4 annual salary. A generous sickness package inclusive of 13 weeks full sick pay & 13 weeks half sick pay, following completion of a 6-month probationary period. Enhanced Maternity and Paternity pay following completion of the probationary period. Laptop and mobile phone to allow remote agile working. Equality, Diversity, and Inclusion Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.    

Employment Facilitator - Homebased

Introduction Here at Fedcap Employment our vision and mission are to advance the social and economic wellbeing of disadvantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business. The Restart scheme gives individuals who have been out of work for at least 12 months enhanced support to find jobs in their local area. The programme is designed to break down any employability barriers that could be holding them back from finding work. Restart referrals will be made over a 3-year period and provides up to 12 months of tailored support for each participant. By working with employers, local government, and other partners we will deliver tailored support for individuals into gaining sustainable employment. We are currently recruiting for an Employment Facilitator to join our existing team. The Role To digitally deliver high impact, engaging and interactive employment skills to groups of participants. The groups will require focussed digital skills training such as CV writing, transferable skills analysis, job search and interview skill preparation to help them move on to achieve and sustain new employment. You will … Facilitate face-to-face or digital employability sessions to groups of participants Select appropriate facilitation methods or activities, design and develop interventions which meet participant requirements to develop realistic job goals and career paths Manage participants both face-to-face and virtually, encouraging participation and ongoing engagement with employability interventions Work collaboratively with operational teams to offer high impact and engaging training solutions to meet a range of participants needs including mock interviews, ‘how to’ sessions and other work preparation activities Meet personal performance targets, Key Performance Indicators (KPI's) and all Quality and Compliance measures by delivering high quality employability provision to participants, both remotely and face to face Provide advice, guidance, and challenge where appropriate to develop customer’s capability in the recruitment process ensuring they have the necessary skills and confidence to secure realistic job goals Develop relationships and networks with key stakeholders including employers, Job Centre teams and provisions and funding providers to ensure smooth operation of all processes Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc Drive our customer service standards so that all participants are provided with the same high standard of service that maximises their chances of securing sustainable employment Maintain participant records to a required quality standard to ensure the participant journey is documented in accordance with our quality standards and contractual requirements When delivering training remotely ensure appropriate digital technologies are being utilised with an appropriate delivery environment that supports privacy and confidentiality of attendees. Carry out any other ad hoc duties in line with delivery programme requirements. Person Specification  About you… Can you embrace our company values which are  Kindness, Respect, Integrity, and Innovation? Experience, Knowledge and Qualifications Experience of delivering high impact, engaging and interactive group training sessions Experience of working in a customer focused, results driven environment Experience of providing one-to-one support and coaching to individuals with the ability to constructively challenge where needed. A recognised teaching or training qualification Knowledge of recruitment legislation and the local labour market Knowledge and experience of the employability sector. Key Competencies Adaptability Results focused Customer centric Rapport building Resilience Quality & compliance. What’s in it for you… A rewarding career that makes a genuine difference to people’s lives. Hours and days of Work: 37.5 hours per week – Monday to Friday. Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service. A two-week Induction and Training programme. In-house Health and Wellbeing team. Pension Scheme – contribution of 4% from Fedcap Employment. Life Cover x 4 annual salary. A generous sickness package inclusive of 13 weeks full sick pay & 13 weeks half sick pay, following completion of a 6-month probationary period. Enhanced Maternity and Paternity pay following completion of the probationary period. Laptop and mobile phone to allow remote agile working.      Equality, Diversity, and Inclusion Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.   IND1

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