Location: Bristol/Cardiff Contract: Permanent, Full Time Hours: 37.5 hours per week NewLaw Solicitors is in an exciting growth phase, and we're seeking a passionate Senior Probate Case Manager to join our renowned Probate Team. If you're dedicated and ready to make a significant impact, this is the perfect opportunity for you! As a Senior Probate Case Manager, you'll play a crucial role in our Private Client Team, and you’ll manage a diverse caseload with minimal supervision, handle complex intestacies, lifetime and discretionary trusts, and oversee estate property sales and transfers. Your key tasks will be: Managing Probate Cases: Handle a mix of grant-only and estate administration cases independently. Legal Document Preparation: Draft high-quality legal documents with precision and accuracy. Client Interaction: Provide expert legal advice and regular updates to clients using various communication methods. Compliance and Efficiency: Utilise our case management system to ensure timely and compliant case progression. Training and Support: Mentor junior team members and maintain high standards within the Probate Team. Join NewLaw as a Senior Probate Case Manager and enjoy some outstanding benefits… Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include … Salary - A competitive salary based on experience. Annual leave - 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday! Pension - 3% Employer Contributions. Financial Benefits- save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few). Lifestyle & Wellbeing Benefits - discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits- access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire. Wagestream - a financial wellbeing app that gives you more control over you your pay, helps you save, provides financial advice and offers discounts on your shopping. About you Qualifications: A minimum of three years' experience in estate administration as a Law Graduate, Solicitor, CILEX, or TEP. Knowledge: Strong background in private client work and a commitment to staying updated with legal developments. Skills: Excellent organisational and communication skills, both written and verbal. Ability to build strong client relationships and handle confidential information with discretion. Experience: Proven ability to draft and prepare legal documents to a high standard and manage probate cases efficiently using a case management system. About us NewLaw is a leading specialist law firm, ranked in the Legal 500 and Chambers and Partners for three areas: Personal Injury, Clinical Negligence and Private Client services. Our fresh approach to managing personal injury claims has made us a major force in the sector since we were first established in 2004. Our teams of specialists provide a service that 95% of our clients would recommend. We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We are agile. We are experts. We are imaginative. We are reliable. Keep your career moving, smarter.
Location: Cardiff, with hybrid working following completion of probation. Salary: £22,369.35 - £24,300 depending on experience Hours: Monday – Friday Are you passionate about providing exceptional customer service and making a real difference in people's lives? We have an excellent opportunity for customer focused individuals like you to join our team as a Case Manager. As one of the fastest-growing law firms in the UK, we're home to a team of exceptionally talented and dedicated professionals committed to achieving the best outcomes for our clients. At NewLaw, we pride ourselves on our commitment to client care and achieving outstanding results. As a Case Manager, you'll be part of a dynamic and supportive team environment where your contributions truly matter. Whether it's handling small claims, uninsured losses, or more serious injuries from road traffic accidents, you'll play a vital role in ensuring that our clients receive the highest level of service and support. You’ll handle a diverse range of cases, each presenting unique challenges and opportunities. From the initial assessment to the resolution of the case, you'll keep client care at the forefront of everything you do. Your role will involve working closely with clients, gathering information, and providing expert guidance throughout the claims process to achieve the best possible outcome for our clients. Join NewLaw as a Case Manager and enjoy some outstanding benefits… Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include… Salary- £22,369.35 - £24,300 depending on experience, plus bonus potential. Annual leave- 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday! Pension- 3% Employer Contributions. Financial Benefits- save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few). Lifestyle & Wellbeing Benefits- discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits- access to an employee vehicle-leasing scheme, free motor accident assistance, discounted vehicle repairs and discounts on weekend vehicle hire and van hire. Wagestream- a financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers discounts on your shopping. About you First and foremost, you’re passionate about customer service and have experience of showcasing your skills in a contact centre or retail / hospitality setting. You’ll have proven effective time management and organisational skills within a task-based environment. You have excellent written and verbal communication skills, dealing with clients, colleagues, and suppliers via all contact methods. Experience in either claims or personal injury setting would be advantageous. About us NewLaw is a leading specialist law firm, ranked in the Legal 500 and Chambers and Partners for three areas: Personal Injury, Clinical Negligence and Private Client services. Our fresh approach to managing personal injury claims has made us a major force in the sector since we were first established in 2004. Our teams of specialists provide a service that 95% of our clients would recommend. We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We are agile. We are experts. We are imaginative. We are reliable. Keep your career moving, smarter.
Location: Cardiff, with potential for hybrid working Hours: 37.5 Hours working between 08:00-17:00 Monday to Friday Are you looking for a role where you want to make a difference to others and help those in need? Well look no further I have just the perfect role for you! As an FNOL (First Notification of Loss) Claims Handler you'll be the reassuring voice our clients hear when they need us the most, right after an accident. Your role is at the heart of the claims team, as you're the first point of contact for callers in distress. You’ll be responsible for gathering and documenting accurate information about the accident, assessing liability, instructing recoveries where necessary and ensuring that the appropriate policy coverage applies. Your calm, professional, and friendly telephone manner will be key in helping our clients feel supported and confident as you guide them through the initial steps of their claims journey. Following comprehensive training, you'll join a close-knit FNOL team, where you'll begin taking calls and setting up new claims. As you gain experience, you'll also advise clients on additional services and benefits available during the claims process. We are committed to your ongoing development, offering continuous training to keep you up to date with the latest policies and procedures. This ensures that you’re always equipped to deliver the best service possible. Join NewLaw as a FNOL Claims Handler and enjoy some outstanding benefits...... Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include: Salary - £22,370 - £24,700 depending on experience, plus earn up to £2,600 per year (paid quarterly) based on your individual and business performance. Annual leave - 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday! Pension - 3% Employer Contributions. Financial Benefits - save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Curry’s, B&Q & Wickes to name just a few). Lifestyle & Wellbeing Benefits - discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits - access to an employee vehicle-leasing scheme, free motor accident assistance, discounted vehicle repairs and discounts on weekend vehicle hire and van hire. Wagestream - a financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers discounts on your shopping. About you A customer-first mindset with a genuine passion for helping others. A calm, professional, and friendly telephone manner that puts clients at ease. Exceptional attention to detail and a proactive approach to problem-solving. Ability to efficiently gather and document accurate information. A strong team player who enjoys sharing ideas and working collaboratively. An individual eager for a long-term career with opportunities for growth and advancement within NewLaw Solicitors. About us NewLaw is a leading specialist law firm, ranked in the Legal 500 and Chambers and Partners for three areas: Personal Injury, Clinical Negligence and Private Client services. Our fresh approach to managing personal injury claims has made us a major force in the sector since we were first established in 2004. Our teams of specialists provide a service that 95% of our clients would recommend. We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We are agile. We are experts. We are imaginative. We are reliable. Keep your career moving, smarter
Location: Cardiff, with hybrid working following completion of probation. Salary: £22,369.35 - £24,300 depending on experience Hours: Monday – Friday Are you passionate about providing exceptional customer service and making a real difference in people's lives? We have an excellent opportunity for customer focused individuals like you to join our team as a Case Manager. As one of the fastest-growing law firms in the UK, we're home to a team of exceptionally talented and dedicated professionals committed to achieving the best outcomes for our clients. At NewLaw, we pride ourselves on our commitment to client care and achieving outstanding results. As a Case Manager, you'll be part of a dynamic and supportive team environment where your contributions truly matter. Whether it's handling small claims, uninsured losses, or more serious injuries from road traffic accidents, you'll play a vital role in ensuring that our clients receive the highest level of service and support. You’ll handle a diverse range of cases, each presenting unique challenges and opportunities. From the initial assessment to the resolution of the case, you'll keep client care at the forefront of everything you do. Your role will involve working closely with clients, gathering information, and providing expert guidance throughout the claims process to achieve the best possible outcome for our clients. Join NewLaw as a Case Manager and enjoy some outstanding benefits..... Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include: Salary- £22,369.35 - £24,300 depending on experience, plus bonus potential. Annual leave- 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday! Pension- 3% Employer Contributions. Financial Benefits- save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few). Lifestyle & Wellbeing Benefits- discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits- access to an employee vehicle-leasing scheme, free motor accident assistance, discounted vehicle repairs and discounts on weekend vehicle hire and van hire. Wagestream- a financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers discounts on your shopping. About you First and foremost, you’re passionate about customer service and have experience of showcasing your skills in a contact centre or retail / hospitality setting. You’ll have proven effective time management and organisational skills within a task-based environment. You have excellent written and verbal communication skills, dealing with clients, colleagues, and suppliers via all contact methods. Experience in either claims or personal injury setting would be advantageous. About us NewLaw is a leading specialist law firm, ranked in the Legal 500 and Chambers and Partners for three areas: Personal Injury, Clinical Negligence and Private Client services. Our fresh approach to managing personal injury claims has made us a major force in the sector since we were first established in 2004. Our teams of specialists provide a service that 95% of our clients would recommend. We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We are agile. We are experts. We are imaginative. We are reliable. Keep your career moving, smarter.