Location : Chesterfield Salary : Up to £25,000 Per Annum Contract : Permanent, Full time Hours : 40 hours per week, Monday - Friday
We have an excellent opportunity for a Scheduling Coordinator who wants to be part of one of the UK's fastest-growing industries. As our Scheduling Coordinator, You’ll be responsible for ensuring our Installers are in the right place, at the right time. You’ll have a strong understanding of due process and the importance of customer service. You’ll be scheduling customer appointments for a variety of work types ensuring overall installer efficiency and high utilisation.
You’ll work as a vital conduit between our internal teams and field-based installers. You’ll work to deliver maximum efficiency, utilisation and Installer satisfaction. Your focus will also be on utilising available business data in order to forecast installer capacity, enabling you to identify future challenges well in advance, and find innovative solutions.
What’s in it for you?
Salary- Up to £25,000 per annum depending on experience. Annual leave - 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday! Pension - 5% Employer Contributions. Financial Benefits - save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few). Lifestyle & Wellbeing Benefits - discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits - access to an employee vehicle-leasing scheme, free motor accident assistance, discounted vehicle repairs and discounts on weekend vehicle hire and van hire. Wagestream - a financial wellbeing app that gives you more control over you your pay, helps you save, provides financial advice and offers discounts on your shopping.
About you
You are a self-starter, independent and innovative. You’re hard-working and thrive off providing excellent service for your customers.
You are environmentally conscious, with a passion for the EV industry.
You have the required soft skills for speaking to customers in a clear and engaging manner with excellent verbal and written communication.
You have an understanding of processes as a whole and being able to see the “why” behind each stage and how that delivers our customer proposition.
You have strong decision-making skills with the ability to work on own initiative, multitask and work well under pressure.
You have good geographical knowledge of mainland UK and NI.
You have familiarity with scheduling and routing platforms and ways of working.
About us
ChargedEV is part of the hugely successful Redde Northgate PLC; a leading automotive mobility solutions provider. Together we’re supporting Road to Net Zero and the transition to electric vehicles through the provision of domestic and commercial EV charging installation and fleet services. With 10 years of experience in EV Charging, with operations nationwide, we’re expanding the business in a fast-growing market to deliver for our rapidly growing customer base.
Be part of our future
If you would love to join our amazing team as a Scheduling Coordinator, we encourage you to apply today!
Location: Chesterfield, with the option for Hybrid working Salary: Up to £25,000 (Depending on experience) Working Pattern: 40 hours/ week, Monday-Friday
We have an excellent opportunity for an Installation Planning Coordinator who wants to be part of one of the UK's fastest-growing industries. Joining our growing team, You’ll be advising and supporting customers through the onboarding journey preparing for installation and booking those customers in.
Your key responsibilities will include
Owning customer contact from “application-in” to scheduling stage.
Completing what we call “Desktop Surveys” - building a full story of the customers' installation and requirements via images and information either already provided or by your request.
Generating standard and non-standard installation quotes.
Discussing electrical compliance points with customers.
Preparing customer files for our Installers.
Ensuring and maintaining our high Installation completion rate by being diligent.
Organising and allocating customers to other departments, as per process.
What’s in it for you?
Salary- Up to £25,000 (depending on experience). Annual leave- 33 days holiday - inclusive of public holidays. Flexible Working- We value ways of working with a flexible and a family-friendly approach in mind so you may be offered the option of hybrid working; combining working at home with working at our office location, once a 6-to-8-week onboarding period has passed. Financial Benefits- save-as-you-earn scheme, free life assurance and a range of national and local retailer discounts. Lifestyle & Wellbeing Benefits- eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits- free motor accident assistance, discounted vehicle repairs, discounts on weekend vehicle hire and van hire and access to an employee vehicle-leasing scheme. Professional Development- Genuine career progression opportunities through our internal development programmes. Environment- We are currently located in S43, however we’ll be relocating into our brand-new office space located in S40, near Queens Park in Winter 2022. Our new office space is currently undergoing a re-design to create an exciting, comfortable, and engaging place for our people and our visiting partners. Wagestream - a financial wellbeing app that gives you more control over you your pay, helps you save, provides financial advice and offers discounts on your shopping.
About you
You are a self-starter, independent and innovative. You’re hard-working and thrive off providing excellent service for your customers.
You are environmentally conscious, with a passion for the EV industry.
Confident speaking to customers in a clear and engaging manner with excellent verbal and written communication.
Basic electrical knowledge is desirable, particularly when it comes to being familiar with domestic electrical equipment and switchgear.
An understanding of processes as a whole and being able to see the “why” behind each stage and how that delivers our customer proposition.
Ability to work on own initiative, multi-task and work well under pressure.
About us
ChargedEV is part of the hugely successful Redde Northgate PLC; a leading automotive mobility solutions provider. Together we’re supporting Road to Net Zero and the transition to electric vehicles through the provision of domestic and commercial EV charging installation and fleet services. With 10 years of experience in EV Charging, with operations nationwide, we’re expanding the business in a fast-growing market to deliver for our rapidly growing customer base.
Be part of our future
If you would love to join our dynamic team as an Installation Planning Coordinator, we encourage you to apply today!