Careers | FMG

Location:  Huddersfield Salary:  Up to £28,574.36 + quarterly bonus Contract: Permanent, 40 hours per week.   Are you seeking a fresh challenge in a vibrant and expanding business?  We have an exciting opportunity for a Client Services Internal Executive to join our Client Services Delivery Team, where you will take ownership of the day-to-day requirements for clients that fall under the Rapid Response portfolio, including client reporting, management of their queries, retention, and client satisfaction.  Reporting directly to the Rapid Response Client Services Team Leader you will be the custodian of the client’s requirements for FMG, liaising between the clients and cross-functional RRRM teams to ensure the timely and successful delivery of our services. You will work closely with the Service Manager and Management Teams to assist with identifying and delivering any new solutions and continuous improvements required.   What’s in it for you? Salary-  up to £28,574.36 (depending on experience) & a bonus scheme on top! Annual leave-  33 days holiday increasing to 36 with length of service (inclusive of public holidays). Pension-  3% Employer Contributions. Financial Benefits-  save-as-you-earn scheme, free life assurance and a range of national and local retailer discounts, including discounts on your weekly food shop! Lifestyle & Wellbeing Benefits-  optional hybrid working after successful completion of probation, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits-  free motor accident assistance, discounted vehicle repairs, discounts on weekend vehicle hire and van hire and access to an employee vehicle-leasing scheme. Community-  Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme. Wagestream - a financial wellbeing app that gives you more control over you your pay, helps you save, provides financial advice and offers discounts on your shopping.    About you: You’re a proactive and self-driven individual with excellent communication and relationship skills. You’re a real ‘people person’ who can build trust and support at all levels across a wide network of departments, clients, and partners. You’re a good communicator at all levels with good interpersonal and presentational skills and a passion for building long-term relationships with colleagues. Ideally you will have previous experience of working within a client / customer services role.   About us: As the UK's leading incident management and roadside services company, FMG serve a range of clients in the public and private sectors, 24 hours a day, 365 days a year from our operations centre in Huddersfield. Rapid Response has extensive experience managing the most complex of incidents ranging from road traffic collisions to heavy goods vehicles carrying hazardous chemicals. We work closely with National Highways and a number of police forces across the UK. We put our customers at the heart of everything we do, making their lives easier and taking the stress out of vehicle incidents. Our commitment to customer service is what sets us apart. Be part of our future Ours is a great place to work! If you would love to join our fantastic Rapid Response team as Client Services  Internal Executive, apply today to find out more!

Job Title: Image Engineer (bodyshop or VDA experience preferred) – Hybrid working available once fully trained.  Location: Huddersfield, West Yorkshire  Salary: up to £36,000 depending on experience + quarterly bonus + benefits Job Type: Permanent, Full time: 37.5 hours per week   Overview of the Role The purpose of the role is to engineer and authorize vehicle repair costs in accordance with manufacturer’s methodology while taking all aspects of the claim into consideration. You will be responsible for taking technical calls, producing inspection reports, and making total loss decisions whilst authorising supplementary estimates. You will engage with the network to develop a strong working relationship with maximum efficiency.    About you This role is suited to Vehicle Damage Assessor currently working in the accident repair industry Paint, Panel and Mechanical Technicians with minimum of 3 years hands on experience are also welcomed to apply as systems training will be given Highly conscientious and self-motivated, with an eye for detail and proven problem solving skills, you will gain genuine satisfaction from finding ways to continually provide exceptional customer service. An outstanding communicator, you will also have strong questioning and listening skills, together with an ability to quickly develop rapport with customers and suppliers over the phone. A strong team player, you will strive to ensure the achievement of personal goals as well as providing support to colleagues. Working towards IAEA and ATA VDA qualification. As this role involves a significant amount of telephone and PC work, candidates are expected to be a confident user of both.    What's in it for you? Salary - up to £36k per annum depending on experience, plus a quarterly bonus. Annual leave - 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday! Pension - 3% Employer Contributions.  Financial Benefits - save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few). Lifestyle & Wellbeing Benefits - discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits - access to an employee vehicle-leasing scheme, free motor accident assistance, discounted vehicle repairs and discounts on weekend vehicle hire and van hire. Community - Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme. Wagestream - a financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers discounts on your shopping. About us FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services. We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart. Be part of our future If you like what we have to offer and want to hear more, please apply today for immediate consideration!

Location : Huddersfield with hybrid working Salary : Competitive salary based on experience Contract : Permanent Hours : 37.5 hours per week, Monday to Friday Are you a master multitasker with impeccable organisational skills? Do you thrive in a fast-paced environment where attention to detail is paramount? If so, we have the perfect opportunity for you! Join our team as an Executive Assistant and play a pivotal role in ensuring the seamless operation of our dynamic team. As our Executive Assistant, you'll be the backbone of our organisation, providing first class EA and administrative support to our Managing Director and senior executives. What’s in it for you? Salary- Competitive salary depending on experience Annual leave - 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday! Pension - 3% Employer Contributions. Financial Benefits - save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App  offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few). Lifestyle & Wellbeing Benefits - discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits - access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire. Community- Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme. FMGive- Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office. Wagestream  - a financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers discounts on your shopping. About you First of all, you have experience of working within a PA or Executive Assistant role, providing support at Board level. You have Strong IT skills, intermediary level user in the use of MS PowerPoint and MS Excel You are a Self-starter with the ability to prioritise a high workload and multi-task and work to tight deadlines. You have the confidence to drive initiatives and communicate effectively at all levels with a genuine and professional approach. It would be beneficial if you have experience within the Automotive or Insurance Services sector   About us FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services. We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.   Be part of our future If you're ready to take on a challenging and rewarding role where your skills will make a real difference, we encourage you to apply today! Take the next step in your career and join our team as our Executive Assistant. Apply now and become an integral part of our success story!  

Location : Huddersfield Salary : From £12,809.79 per annum dependant on experience + £1300 performance bonus paid quarterly. Shift Pattern: Shifts between 17:00-22:45. 4 on 4 off (20 hours per week). Are you looking for a new challenge within a business that supports your professional growth and development? We have an exciting opportunity for a Part-Time Customer Service Representative to join our growing Rapid Response team! Our Rapid Response team provide comprehensive, 24/7 telephone support service to those in need of urgent assistance. We work closely with Highways England and a number of police forces across the UK. Each call is unique, and the type of support provided is entirely dependent upon the specific requirements of each incident. As a Customer Service Representative in our team, you will be the first point of contact for those reporting incidents to the Operations Centre. The primary objective in all cases is to get the nearest vehicle recovery operator with the correct equipment to the scene within agreed timescales and to manage the incident to a successful conclusion. What’s in it for you? Salary-  From £12,809.79 per annum dependant on experience + £1300 performance bonus paid quarterly. Annual leave - 24 days, rising to 26 with length of service (pro rata). Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday! Pension - 3% Employer Contributions.  Financial Benefits - save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App   offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few). Wagestream - a financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers discounts on your shopping.  Lifestyle & Wellbeing Benefits - discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits - access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire. Community- Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme. FMGive- Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office. About you You’re a strong communicator with great decision-making skills and a real team player You will be able to quickly develop a rapport with customers and partners over the phone You are focussed on delivering an excellent customer experience You will be able to effectively manage pressured situations in a sensitive and professional way You’ll be a confident user of both telephone and office-based IT systems About us FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services. We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart. Be part of our future Ours is a great place to work! If you feel you have the skills and passion to thrive in our team, we encourage you to find out more! Apply today!

Salary: Earn up to £26,175.79 as your experience with us grows. Plus, a competitive bonus scheme! Location:  Huddersfield Contract:  Full Time, Permanent - 37.5 hours per week Hours: Monday to Friday with shifts between 08:00-20:00, Saturday shift between 09:00-17:00, no more than once per month. Are you a driven individual with a passion for delivering exceptional customer service? Do you want to join a growing organisation that will invest in your career development? We have just the role for you..  We’re seeking a talented Third Party Intervention Claims Handlers to join our dynamic team at FMG, where you will be responsible for proactively contacting third party claimants and arranging claims management services on behalf of our clients.  You will play a crucial role in accurately assessing incident liability, offering our services, objection handling and managing the repair processes while maintaining a strong focus on operational targets. You will aim to mitigate claim costs by proactive claims management, accurate data capture and supplier allocation, all while delivering a friendly and efficient service. You will have the opportunity to interact with a diverse range of people on a daily basis, allowing you to adapt your approach and provide a personalised experience. What’s in it for you? Salary- From £22,369.35 to £26,175.79 as your experience with us grows. Plus a generous bonus scheme on top of your basic salary. Annual leave-  24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday! Pension-  Aviva 3% Employer Contributions. Financial Benefits- save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few).  Wagestream - a financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers discounts on your shopping.  Lifestyle & Wellbeing Benefits-  discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits-  access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire. Community-  Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme. FMGive-  Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office. About You Experience in motor insurance claims would be beneficial, but is not essential. You’re a real people person, with a passion for delivering excellent customer service. You have a competitive edge and a real drive to achieve targets. You’ll hold a professional, personable, and positive telephone manner, with the ability to show lots of empathy, build good rapport and actively listen to our customers’ needs. You have ambition in wanting to learn and develop your knowledge of third-party motor claims and fleet management. You’re confident with the use of computer software systems, including Microsoft Office applications. You possess a strong ‘can-do’ attitude, showing your determination and ambition to succeed, being prepared to go above and beyond. You thrive in a team-working environment, where you can effectively collaborate with others and exhibit your critical thinking skills. About FMG FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services. We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart. Be a part of our future If you're up for the challenge, apply now and join our team of experts providing outstanding customer service! Once you have applied, a member of our friendly Team will give you a call within a few days to carry out a telephone interview with you. Don’t worry if you aren’t available, we'll leave you a voicemail so that you can give us a call back at more convenient time. Providing you pass the telephone interview, you may be invited for an interview with the manager and if you are successful, you could have an offer within a week of submitting your application- it couldn't be easier!

Location:  Huddersfield (With Hybrid working upon completion of probation) Salary:  £23,816.32 to £26,788.47 per annum. Plus, a competitive bonus scheme! Contract:  Full Time, Permanent Hours: 37.5 hours per week (Monday – Friday)   Are you looking to join a business that values your professional growth and development? We have an exciting opportunity to join our expanding team as an Operational Support Specialist!   As an Operational Support Specialist, you will play a vital role in our company, contributing to the preparation of detailed claims progression analysis, evaluating claims data, and recommending process improvements. Utilising your expertise in efficient reporting techniques such as Power Query and Power BI, you will provide clear and concise insights into FMG’s data. Your working knowledge of Microsoft products, including the Power Platform and SharePoint, will enable you to identify opportunities for process enhancement across operational teams.   What’s in it for you? Salary-  £23,816.32 to £26,788.47 per annum depending on your level of experience and specialist knowledge. Plus a generous bonus scheme on top of your basic salary. Annual leave - 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday! Pension - Aviva 3% Employer Contributions.  Financial Benefits - save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our  Benefits App  offering unlimited access to a huge range of  retailer discounts  and  cashback deals  (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few). Lifestyle & Wellbeing Benefits - discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits - access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire. FMGive - Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office. Wagestream - a financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers discounts on your shopping.   About you Strong communication skills: You excel in written and verbal communication, effectively conveying complex information to various stakeholders. Analytical ability: You have a proven track record of utilising tools like Power Query or Power BI to analyse data and extract meaningful insights. Time management and organisational skills: You thrive in fast-paced environments, handling multiple tasks effortlessly and consistently meeting deadlines. Comprehensive understanding of operational processes: You possess in-depth knowledge of operational workflows and are skilled in identifying areas for improvement. Proficiency in IT systems: You are proficient in using a variety of IT systems and tools, with a keen interest in keeping up with the latest tech trends relevant to your role.   About FMG: FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services. We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.   Be part of our future If you're ready to take on significant challenges and contribute to our success, apply today for immediate consideration!

Location:  Huddersfield (With Hybrid working) Salary:  From £22,369.35 depending on experience & bonus scheme - up to £2600 (paid quarterly) Contract:  Full Time, Permanent Hours: 37.5 hours per week (Monday to Friday 08:30 – 16:30 or 09:00 – 17:00)   Are you an individual that brings meticulous attention to detail and resilience to overcome challenges? Look no further! We're in search of talented Claims Negotiators to join our team and contribute to our growing success.   The Rental Damage Claims Department offers an extra service to clients who have experienced accidents while driving rental vehicles. Our duty is to verify the fairness and reasonableness of costs presented to our clients by rental companies. We engage with the rental company, assess their charges, and negotiate settlements where feasible, ensuring our clients are only liable for genuine damages they've caused. You'll be responsible for efficiently handling all claims, fully mitigating rental company damage claims, settling swiftly, and consistently applying FMG's proactive claims handling approach.   What’s in it for you? Salary-  From £22,369.35 depending on experience, plus a bonus scheme, up to £2600! (paid quarterly) Annual leave - 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday! Pension - Aviva 3% Employer Contributions.  Financial Benefits - save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our  Benefits App  offering unlimited access to a huge range of  retailer discounts  and  cashback deals  (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few). Lifestyle & Wellbeing Benefits - discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits - access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire. FMGive - Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office. Wagestream - a financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers discounts on your shopping.   About you First and foremost, you’re a real people person, with a passion for delivering excellent customer service. You’ll hold a professional, personable, and positive telephone manner, with the ability to show lots of empathy, build good rapport and actively listen to our customers’ needs. You’ll strive to maintain the highest standards in your work, by having a keen eye for detail and pinpoint accuracy. You’re confident with the use of computer software systems, including Microsoft Office applications. You possess a strong ‘can-do’ attitude, showing your drive and ambition to succeed, being prepared to go above and beyond.   About FMG: FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services. We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.   Be part of our future If you're ready to expand your skills and contribute to our success, apply today for immediate consideration!

Salary: Earn up to £25,752.12 as your experience with us grows. Plus, a competitive bonus scheme! Location:  Huddersfield Contract:  Full Time, Permanent - 37.5 hours per week Hours:  Monday to Friday 8.30am until 4.30pm, with the opportunity to compress your hours in to 4 days, giving you an extra day off each week! Are you a driven individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment, where no two days are the same? If so, we have an exciting opportunity for you! Join our Loss Recovery team to assist our customers who have been involved in non-fault accidents recovering losses on their behalf and pursuing the responsible Third Party/Insurer for costs incurred as a result of the accident. As part of our growing team, you will effectively manage claims, ensuring that speed and quality of loss recovery is maximised, whilst maintaining FMG's proactive approach to claims handling. Your role will involve investigating liability, gathering information through different sources, utilising intelligence tools and settling claims in the best interest of our clients. What’s in it for you? Salary- From £22,369.35 to £25,752.12 depending on your level of experience. Plus, a competitive bonus scheme! Annual leave- 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday! Pension-  Aviva 3% Employer Contributions. Financial Benefits-  save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App   offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few).  Lifestyle & Wellbeing Benefits- discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits-  access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire. Community- Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme. FMGive- Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office. Wagestream - a financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers discounts on your shopping.  About You: First and foremost, you’re a real people person, with a passion for delivering excellent customer service. You’ll hold a professional, personable, and positive telephone manner, with the ability to show lots of empathy, build good rapport and actively listen to our customers’ needs. You’ll strive to maintain the highest standards in your work, by having a keen eye for detail and pinpoint accuracy. You’re confident with the use of computer software systems, including Microsoft Office applications. You possess a strong ‘can-do’ attitude, showing your drive and ambition to succeed, being prepared to go above and beyond. You thrive in a team-working environment, where you can effectively collaborate with others and exhibit your critical thinking skills. A good understanding of the insurance industry would be essential. About FMG: FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services. We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart. Be a part of our future If you're up for the challenge, apply now and join our team of experts providing outstanding customer service! Once you have applied, a member of our friendly Team will give you a call within a few days to carry out a telephone interview with you. Don’t worry if you aren’t available, we'll leave you a voicemail so that you can give us a call back at more convenient time. Providing you pass the telephone interview, you may be invited for an interview with the manager and if you are successful, you could have an offer within a week of submitting your application- it couldn't be easier!

Location: Huddersfield Salary: £25,732.57 - £32,126.61 depending on experience Contract: Full-time, Permanent Are you an experienced team leader looking for a new challenge? Do you have experience in the motor insurance industry? Do you want to join a growing organisation who will invest in your career development? Due to continued growth, we’re seeking ambitious and experienced team leaders, to help drive our diverse teams to success. As one of our new Team Leaders, you will be required to effectively lead, manage, and develop a team of Claims Handlers to ensure they provide the very highest standards of customer service, ensuring that each vehicle incident is managed to a speedy and professional resolution, whilst maintaining a strong focus on operational targets; performance improvement and driving the team to success. What’s in it for you? Salary- £25,732.57 - £32,126.61 per annum depending on experience, plus a quarterly bonus. Annual leave - 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday! Pension - 3% Employer Contributions.  Financial Benefits-  save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few). Lifestyle & Wellbeing Benefits-  discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits - access to an employee vehicle-leasing scheme, free motor accident assistance, discounted vehicle repairs and discounts on weekend vehicle hire and van hire. Community- Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme. Wagestream  - a financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers discounts on your shopping. About you •    You're a proven people manager (ideally from a motor insurance/ contact centre background) with strong communication and leading skills.  •    You have a strong work ethic and ability to thrive in a busy environment. •    You have an engaging personality with excellent communication and proven people management skills. •    You excel in your ability to get the best out of your team members, through strong hands-on coaching and performance management. •    You’re highly customer and delivery focused, you thrive on working in a target driven environment where performance improvements and innovation are constantly being pursued. •    You possess a well-developed sense of financial awareness, you are someone who can see the bigger picture and work closely with peers and line managers to ensure delivery against SLA's and targets  About us FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services. We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart. Be part of our future If you like what we have to offer and want to hear more, please apply today for immediate consideration!

Salary: Earn up to £13,087.89 as your experience with us grows. Plus, a competitive bonus scheme! Location:  Huddersfield Contract: Part Time, Permanent - 20 hours per week. Hours: Monday to Friday from 10:00-14:00. Are you a driven individual with a passion for delivering exceptional customer service? Do you want to be part of a forward-thinking company that can offer a range of exciting career opportunities? We have fantastic opportunities available for you to join our growing team in Huddersfield as a Motor Claims Handler! Our Downtime Management team provide an end-to-end accident management service for our clients. They ensure that all customers reporting an incident receive the very highest standard of customer service, while accurately assessing incident liability for repair management. As a Motor Claims Handler, you will be interacting with Brokers, Insurers, and Customers every day so you will need to be able to adapt your approach, listen and understand our customer needs. Your objective will be to focus on reducing claim costs by closely managing the claim lifecycle, whilst delivering a friendly customer service experience to our clients. What’s in it for you? Salary- From £11,930.32 to £13,087.89 as your experience with us grows. Plus a generous bonus scheme on top of your basic salary. Annual leave-  24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday! Pension-  Aviva 3% Employer Contributions. Financial Benefits-  save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few).  Wagestream - a financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers discounts on your shopping.  Lifestyle & Wellbeing Benefits-  discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits-  access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire. Community-  Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme. FMGive- Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office. About You Experience in motor insurance claims would be beneficial, but is not essential. You’re a real people person, with a passion for delivering excellent customer service. You’ll hold a professional, personable, and positive telephone manner, with the ability to show lots of empathy, build good rapport and actively listen to our customers’ needs. You’re confident with the use of computer software systems, including Microsoft Office applications. You possess a strong ‘can-do’ attitude, showing your determination and ambition to succeed, being prepared to go above and beyond. You thrive in a team-working environment, where you can effectively collaborate with others and exhibit your critical thinking skills. About FMG FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services. We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart. Be a part of our future If you're up for the challenge, apply now and join our team of experts providing outstanding customer service! Once you have applied, a member of our friendly Team will give you a call within a few days to carry out a telephone interview with you. Don’t worry if you aren’t available, we'll leave you a voicemail so that you can give us a call back at more convenient time. Providing you pass the telephone interview, you may be invited for an interview with the manager and if you are successful, you could have an offer within a week of submitting your application- it couldn't be easier!

Salary: From £27,091.30 per annum dependant on experience + £2600 performance bonus paid quarterly.  Location:  Huddersfield Contract: Full Time, Permanent - 40 hours per week. Hours: Monday to Friday with shift patterns in between 7:00-22:00, Saturday & Sunday with shifts in between 7:00-19:00, with 1 in 2 weekends to be worked.  Are you looking for a new challenge within a business that supports your professional growth and development? We have an exciting opportunity for a Customer Service Representative to join our growing Rapid Response team! Our Rapid Response team provide comprehensive, 24/7 telephone support service to those in need of urgent assistance. We work closely with Highways England and a number of police forces across the UK. Each call is unique, and the type of support provided is entirely dependent upon the specific requirements of each incident. As a Customer Service Representative in our team, you will be the first point of contact for those reporting incidents to the Operations Centre. The primary objective in all cases is to get the nearest vehicle recovery operator with the correct equipment to the scene within agreed timescales and to manage the incident to a successful conclusion. What’s in it for you? Salary-  £27,091.30 per annum dependant on experience + £2600 performance bonus paid quarterly. Annual leave - 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday! Pension - 3% Employer Contributions.  Financial Benefits - save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App   offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few). Wagestream - a financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers discounts on your shopping.   Lifestyle & Wellbeing Benefits - discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits - access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire. Community-  Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme. FMGive-  Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office. About you You’re a strong communicator with great decision-making skills and a real team player. You will be able to quickly develop a rapport with customers and partners over the phone. You are focussed on delivering an excellent customer experience. You will be able to effectively manage pressured situations in a sensitive and professional way. You’ll be a confident user of both telephone and office-based IT systems. About us FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services. We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart. Be part of our future Ours is a great place to work! If you feel you have the skills and passion to thrive in our team, we encourage you to find out more! Apply today!