Location: Huddersfield (With Hybrid working) Salary: From £22,369.35 depending on experience & bonus scheme - up to £2600 (paid quarterly) Contract: Full Time, Permanent Hours: 37.5 hours per week (Monday to Friday 08:30 – 16:30 or 09:00 – 17:00)
Are you an individual that brings meticulous attention to detail and resilience to overcome challenges?
Look no further! We're in search of talented Claims Negotiators to join our team and contribute to our growing success.
The Rental Damage Claims Department offers an extra service to clients who have experienced accidents while driving rental vehicles. Our duty is to verify the fairness and reasonableness of costs presented to our clients by rental companies. We engage with the rental company, assess their charges, and negotiate settlements where feasible, ensuring our clients are only liable for genuine damages they've caused.
You'll be responsible for efficiently handling all claims, fully mitigating rental company damage claims, settling swiftly, and consistently applying FMG's proactive claims handling approach.
What’s in it for you?
Salary- From £22,369.35 depending on experience, plus a bonus scheme, up to £2600! (paid quarterly)
Annual leave - 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday!
Pension - Aviva 3% Employer Contributions.
Financial Benefits - save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few).
Lifestyle & Wellbeing Benefits - discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.
Motoring Benefits - access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire.
FMGive - Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office.
Wagestream - a financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers discounts on your shopping.
About you
First and foremost, you’re a real people person, with a passion for delivering excellent customer service.
You’ll hold a professional, personable, and positive telephone manner, with the ability to show lots of empathy, build good rapport and actively listen to our customers’ needs.
You’ll strive to maintain the highest standards in your work, by having a keen eye for detail and pinpoint accuracy.
You’re confident with the use of computer software systems, including Microsoft Office applications.
You possess a strong ‘can-do’ attitude, showing your drive and ambition to succeed, being prepared to go above and beyond.
About FMG:
FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services.
We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.
Be part of our future
If you're ready to expand your skills and contribute to our success, apply today for immediate consideration!
Location: Huddersfield - OFFICE BASED Salary: £30,000 - £40,000 (depending on experience) plus bonus Contract: Permanent Hours: Full time
Reporting to the Lead Business Analyst and working closely with the Business Transformation team and Project Managers, you will act as a bridge between the business and IT delivery partners, getting involved in diverse range of change initiatives across the wider business. Your role will primarily be to help identify change needs in respect of allocated projects, and assess the impact of those changes by capturing, analysing, and documenting As-Is / To-Be models, functional and non-functional requirements, and testing requirements.
What’s in it for you? Salary: up to £40k dependant on experience, plus quarterly bonus. Annual leave: 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday! Pension : 3% Employer Contributions. Financial Benefits : save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few). Lifestyle & Wellbeing Benefits: discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits: access to an employee vehicle-leasing scheme, free motor accident assistance, discounted vehicle repairs and discounts on weekend vehicle hire and van hire. Community: Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.
About you
• You have a recognised Business Analysis qualification (BCS or IIBA Certificate or equivalent)
• You have a minimum of 2 years’ experience as a Business Analyst and have experience working in a project or business change environment. • You’re able to demonstratable ability to quickly understand & evaluate business requirements to translate into logical and thorough documentation/ • You have demonstratable experience of delivering change. • You have excellent communication skills, including the ability to build and maintain relationships with colleagues, partners, and suppliers.
About us FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services. We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.
Be part of our future If you would love to join our Business Change Team, we encourage you to apply today!
Location: Huddersfield (With Hybrid working upon completion of probation) Salary: £24,539.80 to £27,590.16 per annum. Plus, a competitive bonus scheme! Contract: Full Time, Permanent Hours: 37.5 hours per week (Monday – Friday)
Are you looking to join a business that values your professional growth and development?
We have an exciting opportunity to join our expanding team as an Operational Support Specialist!
As an Operational Support Specialist, you will play a vital role in our company, contributing to the preparation of detailed claims progression analysis, evaluating claims data, and recommending process improvements. Utilising your expertise in efficient reporting techniques such as Power Query and Power BI, you will provide clear and concise insights into FMG’s data.
Your working knowledge of Microsoft products, including the Power Platform and SharePoint, will enable you to identify opportunities for process enhancement across operational teams.
What’s in it for you?
Salary- £24,539.80 to £27,590.16 per annum depending on your level of experience and specialist knowledge. Plus a generous bonus scheme on top of your basic salary.
Annual leave - 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday!
Pension - Aviva 3% Employer Contributions.
Financial Benefits - save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few).
Lifestyle & Wellbeing Benefits - discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.
Motoring Benefits - access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire.
FMGive - Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office.
Wagestream - a financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers discounts on your shopping.
About you
Strong communication skills: You excel in written and verbal communication, effectively conveying complex information to various stakeholders.
Analytical ability: You have a proven track record of utilising tools like Power Query or Power BI to analyse data and extract meaningful insights.
Time management and organisational skills: You thrive in fast-paced environments, handling multiple tasks effortlessly and consistently meeting deadlines.
Comprehensive understanding of operational processes: You possess in-depth knowledge of operational workflows and are skilled in identifying areas for improvement.
Proficiency in IT systems: You are proficient in using a variety of IT systems and tools, with a keen interest in keeping up with the latest tech trends relevant to your role.
About FMG:
FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services.
We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.
Be part of our future
If you're ready to take on significant challenges and contribute to our success, apply today for immediate consideration!
Salary: Earn up to £26,175.79 as your experience with us grows. Plus, a competitive bonus scheme! Location: Huddersfield Contract: Full Time, Permanent - 37.5 hours per week Hours: Monday to Friday with shifts between 08:00-20:00, Saturday shift between 09:00-17:00, no more than once per month.
Are you a driven individual with a passion for delivering exceptional customer service?
Do you want to join a growing organisation that will invest in your career development? We have just the role for you..
We’re seeking a talented Third Party Intervention Claims Handlers to join our dynamic team at FMG, where you will be responsible for proactively contacting third party claimants and arranging claims management services on behalf of our clients. You will play a crucial role in accurately assessing incident liability, offering our services, objection handling and managing the repair processes while maintaining a strong focus on operational targets.
You will aim to mitigate claim costs by proactive claims management, accurate data capture and supplier allocation, all while delivering a friendly and efficient service. You will have the opportunity to interact with a diverse range of people on a daily basis, allowing you to adapt your approach and provide a personalised experience.
What’s in it for you?
Salary- From £22,369.35 to £26,175.79 as your experience with us grows. Plus a generous bonus scheme on top of your basic salary. Annual leave- 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday! Pension- Aviva 3% Employer Contributions. Financial Benefits- save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few). Wagestream - a financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers discounts on your shopping. Lifestyle & Wellbeing Benefits- discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits- access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire. Community- Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme. FMGive- Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office.
About You
Experience in motor insurance claims would be beneficial, but is not essential.
You’re a real people person, with a passion for delivering excellent customer service.
You have a competitive edge and a real drive to achieve targets.
You’ll hold a professional, personable, and positive telephone manner, with the ability to show lots of empathy, build good rapport and actively listen to our customers’ needs.
You have ambition in wanting to learn and develop your knowledge of third-party motor claims and fleet management.
You’re confident with the use of computer software systems, including Microsoft Office applications.
You possess a strong ‘can-do’ attitude, showing your determination and ambition to succeed, being prepared to go above and beyond.
You thrive in a team-working environment, where you can effectively collaborate with others and exhibit your critical thinking skills.
About FMG
FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services.
We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.
Be a part of our future
If you're up for the challenge, apply now and join our team of experts providing outstanding customer service!
Once you have applied, a member of our friendly Team will give you a call within a few days to carry out a telephone interview with you. Don’t worry if you aren’t available, we'll leave you a voicemail so that you can give us a call back at more convenient time.
Providing you pass the telephone interview, you may be invited for an interview with the manager and if you are successful, you could have an offer within a week of submitting your application- it couldn't be easier!
Location: Huddersfield Salary: Up to £29,429.51 + quarterly bonus Contract: Permanent, 40 hours per week, Monday to Friday 8.30am - 5pm
Are you seeking a fresh challenge in a vibrant and expanding business?
We have an exciting opportunity for a Client Services Internal Executive to join our Client Services Delivery Team, where you will take ownership of the day-to-day requirements for clients that fall under the Rapid Response portfolio, including client reporting, management of their queries, retention, and client satisfaction.
Reporting directly to the Rapid Response Client Services Team Leader you will be the custodian of the client’s requirements for FMG, liaising between the clients and cross-functional RRRM teams to ensure the timely and successful delivery of our services.
You will work closely with the Service Manager and Management Teams to assist with identifying and delivering any new solutions and continuous improvements required.
What’s in it for you?
Salary- up to £29,429.51 (depending on experience) & a bonus scheme on top! Annual leave- 33 days holiday increasing to 36 with length of service (inclusive of public holidays). Pension- 3% Employer Contributions. Financial Benefits- save-as-you-earn scheme, free life assurance and a range of national and local retailer discounts, including discounts on your weekly food shop! Lifestyle & Wellbeing Benefits- optional hybrid working after successful completion of probation, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits- free motor accident assistance, discounted vehicle repairs, discounts on weekend vehicle hire and van hire and access to an employee vehicle-leasing scheme. Community- Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme. Wagestream - a financial wellbeing app that gives you more control over you your pay, helps you save, provides financial advice and offers discounts on your shopping.
About you:
You’re a proactive and self-driven individual with excellent communication and relationship skills.
You’re a real ‘people person’ who can build trust and support at all levels across a wide network of departments, clients, and partners.
You’re a good communicator at all levels with good interpersonal and presentational skills and a passion for building long-term relationships with colleagues.
Ideally you will have previous experience of working within a client / customer services role.
About us:
As the UK's leading incident management and roadside services company, FMG serve a range of clients in the public and private sectors, 24 hours a day, 365 days a year from our operations centre in Huddersfield. Rapid Response has extensive experience managing the most complex of incidents ranging from road traffic collisions to heavy goods vehicles carrying hazardous chemicals. We work closely with National Highways and a number of police forces across the UK.
We put our customers at the heart of everything we do, making their lives easier and taking the stress out of vehicle incidents. Our commitment to customer service is what sets us apart.
Be part of our future
Ours is a great place to work! If you would love to join our fantastic Rapid Response team as Client Services Internal Executive, apply today to find out more!
Salary: From £27,091 per annum dependant on experience + £2600 performance bonus paid quarterly. Location: Huddersfield Contract: Full Time, Permanent - 40 hours per week. Hours: Monday to Friday with shift patterns in between 7:00-22:00, Saturday & Sunday with shifts in between 7:00-19:00, with 1 in 2 weekends to be worked.
Are you looking for a new challenge within a business that supports your professional growth and development? We have an exciting opportunity for a Customer Service Representative to join our growing Rapid Response team!
Our Rapid Response team provide comprehensive, 24/7 telephone support service to those in need of urgent assistance. We work closely with Highways England and a number of police forces across the UK. Each call is unique, and the type of support provided is entirely dependent upon the specific requirements of each incident.
As a Customer Service Representative in our team, you will be the first point of contact for those reporting incidents to the Operations Centre. The primary objective in all cases is to get the nearest vehicle recovery operator with the correct equipment to the scene within agreed timescales and to manage the incident to a successful conclusion.
What’s in it for you? Salary- £27,091 per annum dependant on experience + £2600 performance bonus paid quarterly. Annual leave - 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday! Pension - 3% Employer Contributions. Financial Benefits - save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few). Wagestream - a financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers discounts on your shopping. Lifestyle & Wellbeing Benefits - discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits - access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire. Community- Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme. FMGive- Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office.
About you
You’re a strong communicator with great decision-making skills and a real team player.
You will be able to quickly develop a rapport with customers and partners over the phone.
You are focussed on delivering an excellent customer experience.
You will be able to effectively manage pressured situations in a sensitive and professional way.
You’ll be a confident user of both telephone and office-based IT systems.
About us
FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services.
We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.
Be part of our future
Ours is a great place to work! If you feel you have the skills and passion to thrive in our team, we encourage you to find out more! Apply today!