Activate Learning is looking for several Customer Service Assistants to join our teams on a casual basis from July to mid-September 2022 to support with our main student enrolment period.

We have a variety of exciting roles available within our Advice Centre, Contact Centre and Data Teams across our colleges in Oxfordshire, Berkshire and Surrey, both front facing and back office and offering up to 37 hours per week. Please note on your application form your campus preference and working hours, if part time.

In these roles, no two days are the same. From responding to enquiries, supporting with administrative tasks, and offering technical support to perspective students.

What do you need to be successful in this role?

You will have an excellent customer service ethos, a high level of attention to detail and be passionate in achieving excellent results. Strong personal organisation and communication skills across a variety of channel are required for this role, along with the ability to use Microsoft Office applications.

This is a fast-paced environment, and as a team we will handle a large volume of enquiries, we are looking for candidates who are self-motivated, and have a flexible approach, with a proactive attitude to problem solving and the ability to work to deadlines.

For Surrey campuses - Full driving licence and access to a car is desirable as there would be the requirement to travel between our Guildford College, Merrist Wood and Farnham College campuses.

What are the benefits of this role?

You will be joining our established team of friendly advisers to ensure we deliver and maintain an exceptional service to all customers. This is an excellent opportunity for someone who is interested in expanding their skills in customer service and administrative support within the education sector, as well as a range of transferrable skills. 

You may not have considered using your skills in this way before, so this could take your career and experience in a new direction and may also present opportunities longer term, to provide you with a varied and fulfilling career path. There really is no limit in terms of your personal growth, development and career by joining one of the largest Education Providers in the UK.

What are the benefits of working for Activate Learning Group?

At Activate Learning, we see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and inclusive environment that provides the motivation for everyone to pursue their career goals and flourish.

We offer a buddy system, a comprehensive induction module and a close-knit community of experts and leaders across the Group to support the sharing of best practice and encourage individual growth. We have extensive technology in place to develop digital capability and flexible working arrangements will be considered for the right candidate.

When you work for Activate Learning, you’re working for an organisation that provides you with the advantages of a large employer, a trusted partner in your career development, and a transformational way of working whilst also investing in building a community environment for everyone. Together, we will bring out the best version of yourself.

Applications are reviewed and shortlisted on a rolling basis and we reserve the right to interview, appoint and close adverts early due to the volume of applications we receive. As there are a variety of roles available at various locations, interviews will take place as a panel.

We therefore encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application form.

Activate Learning is committed to safeguarding and promoting the welfare of children and young people and expects all its staff to share this commitment. Successful applicants will be required to undergo a DBS check at the appropriate level.

Applicants must be eligible to work in the UK as we do not sponsor work permits and work permits from other organisations are unacceptable as proof of right to work in the UK.

Applications are encouraged from all candidates meeting or exceeding the minimum criteria for the role regardless of age, disability, gender, orientation, race, religion or ethnicity.

Activate Learning are committed to employing people with disabilities and will ensure our recruitment process is inclusive and accessible. If you require any reasonable adjustments either at application or interview stage please contact the talent team directly.

If an agency submits an unsolicited CV to any partner or employee of our company, you should be aware that they have no authority to enter into an arrangement with you. Should we require recruitment agency involvement, we will contact the agencies on our preferred suppliers list, and we would ask that you respect the relationships we have already built with these suppliers.