The Contact Centre Supervisor’s main responsibilities are to support visitors before and after their visit to the V&A. They spend their time setting up events for the website, processing refunds and exchanges and supporting a busy operational team of customer service agents. Working closely with the team they ensure that we fulfil our service level agreements, resolving issues in a timely manner and delivering excellent customer service in every interaction.

Closing date for receipt of applications is 1 March 2021 at midnight.

Please note this role is open to internal V&A applicants only. Unfortunately this role is currently not open to V&A zero hour workers, volunteers or freelancers. The salary for the role will dependent on contractual terms and will be confirmed to you at application, or selection stage. Please note, preference will be given to any applications from employees currently at risk of redundancy.