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Student Experience Officer (Student Engagement)

Reference: SEP20231064
Expiry date: 2023-10-05 08:00:00.000
Location: Sim Balk Lane campus
Salary: £20,664 Per Annum
Benefits: Please see attachment
Attachments: StaffBenefitsattachment.docx

Student Experience Officer (Student Engagement)

Ref: 2223/030

Hours: 37 per week during college term time

Salary: £20,664 pro rata per annum (pay award pending).

  • Plus generous benefits, including an Occupational Pension Scheme

About the role
We are looking for an outgoing and passionate individual to join our Student Engagement Team.

The role is key to the student experience at York College. You will greet students as they arrive for their studies, promote and encourage positive behaviours around the campus, promote student enrichment opportunities and support students to meet college expectations in terms of attendance. 

The Student Engagement Team are highly visible and available around the College building. You will be implementing the visible ID policy and providing Mental Health First Aid.

The role is term time only, 38 weeks per year and follows the student timetable here at York College.

About the Person
You will need to be confident, approachable and student focused. You should ideally have experience of customer service and a commitment to supporting students.
You will be both flexible and adaptable with strong communication skills and an ability to work collaboratively within a busy team.

About the College
A college with an excellent track record for quality, we're amongst the top performers in the region.  We're one of the largest providers of A Level and vocational programmes for 16 to 19 year olds in the region. We also deliver a range of T Levels,Traineeships, Apprenticeships, degree level courses, working with over 1,000 employers, helping them to meet their current and future skills needs. 

We are proud of our excellent achievement rates for students at all levels, as well as our outstanding student progression into higher-level study and employment.

York College is proud to be part of a consortium of colleges and employers developing the Yorkshire and Humber Institute of Technology (IoT), designed to increase higher level technical skills for employers.

With a vibrant working environment, excellent transport links to the city centre and surrounding area, plus on-site parking, you will find York College to be fulfilling and supportive place to work. As a member of College staff you will have full use of the College facilities including free gym membership at the Athletic Suite, our brand new state of the art gym.
Please check out our website here: www.yorkcollege.ac.uk

Want to know more? 
For an informal discussion about the role, please contact Eleanor Bennett, Student Experience Manager at ebennett@yorkcollege.ac.uk / 01904 770212  or Diane Green, Student Experience Team Leader at dgreen@yorkcollege.ac.uk / 01904 770419           

Important Notices

1.    The Rehabilitation of Offenders Act
The College is exempt from the provisions of the provisions of the Rehabilitation of Offenders Act (ROA) 1974, by virtue of the fact that postholders have access to children and young people, and to vulnerable adults. 

In such circumstances, York College is legally entitled to ask applicants for details of all convictions, and cautions irrespective of whether they are ‘spent’ or ‘unspent’. This means that you must disclose all convictions and cautions in your application.     

2.    Enhanced Disclosure and Barring Service (DBS) Checks
We take the safety of our learners extremely seriously, and to ensure no unsuitable persons are employed, all successful candidates will be required to undertake an Enhanced DBS check, regardless of the role they undertake. For regulated roles (e.g. those roles providing teaching, training, instructing, advice and guidance, or supervision of children, or providing personal care to vulnerable adults) it is an offence to apply for the role if you are barred from engaging in regulated activity relevant to children or to vulnerable adults. 

3.    Online Search of Shortlisted Candidates
Please note we will undertake online searches of all shortlisted candidates, to identify any candidates who may give cause for concern in relation to learner safety.

Please note that we do not accept CV applications. If you are viewing this vacancy through any job board then please go to our website www.yorkcollege.ac.uk/job-vacancies and apply using our application form.

Most correspondence regarding vacancies will be sent via email, so please check your emails regularly for updates on your application. We would also advise to check your junk/spam folder as some emails may end up here depending on your mail provider settings.

Closing date: Thursday 5 October 2023 (9am)
Interviews: Friday 13 October 2023

We are deeply committed to diversity and inclusion and wish to have a diverse workforce. We positively welcome applicants from all under-represented groups, including minority ethnic groups and those with disabilities. We are proud to be affiliated to the Black Leadership Group (BLG).

As an employer we are committed to promoting and protecting the physical and mental health and well-being of all our staff.  York College has signed up to the ‘Mindful Employer’ charter for employers who are positive about mental health.  We are also a certified Disability Confident Employer. Disability Confident is a government scheme designed to encourage employers to recruit and retain disabled people and those with health conditions.