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IT & Reprographics Technician

Reference: NOV20203072
Expiry date: 2020-12-07 09:00:00.000
Location: Nottingham
Salary: £20,092.00 - £21,748.00 Per Annum
Benefits: Westfield Health, Pension & CPD
Attachments: ITReproTechJD_271120.pdf

Overview

Your time will be to provide first line support to all stakeholders of the Nottingham University Samworth Academy (NUSA) via Phone, email and in person.  This will include general fault resolution of all IT equipment within the school, seeking guidance from 2nd and 3rd Line Support when required and acting on requests from them.

During the day to day operations of the school the post will provide a pro-active support role, aiming to prevent faults before they occur.  A focus on the preventative actions would include completing daily checks to ensure that all equipment is ready for the days learning.

When the unfortunate does occur and the school does experience a problem the post holder will need to provide an initial diagnosis of the problem and either resolve the problem or escalate to the 2nd line team.  The 2nd line team will work with the post holder to bring the problem to a speedy resolution.

Specific Responsibilities

  1. Take ownership of helpdesk tickets and ensure staff are informed of the status of their request
  2. Escalate incidents to the appropriate person or team when required and work with 2nd Line Support to achieve a resolution
  3. Identify and document workarounds to IT related problems, seeking approval for work-arounds from 2nd Line support
  4. Provide an excellent level of support to all stakeholders of the school across multiple areas including, Windows, Office365, iOS and Chromebooks
  5. Ensure availability of end user IT equipment such as Printers, Projectors, TVs, Computers, Tablets, Laptops, etc.
  6. Provide support to the staff and students for the use of the software and hardware available in school
  7. Assist with the creation and updating of the school IT documentation
  8. Work within the requirements of GDPR
  9. Provide support of audio-visual resources as required
  10. Install and maintain hardware and software as directed
  11. Maintenance of the School digital signage (not content)
  12. Assist with the maintenance and monitoring of the school’s infrastructure
  13. Monitor students’ activities in the classroom, blocking inappropriate content and removing un-authorised software
  14. Maintain a stock of consumables and spare equipment
  15. Maintenance of the school CCTV system
  16. Maintain an inventory of IT Assets, completing termly room checks and a full annual audit
  17. Complete Daily, weekly and annual checks on the IT Equipment as part of a proactive maintenance process
  18. Assist staff with Video conferencing equipment
  19. To undertake reprographics work for staff as directed, to a high standard.
  20. To be responsible for ordering reprographics equipment and stationery and maintaining stock levels.
  21. To undertake stock control of the reprographics department supplies
  22. Understand your responsibilities in relation to Safeguarding and child protection
  23. Carry out any such duties as may be reasonably requested