We have solved complex problems for over 100 years and we’re just getting started!

We have an exciting opportunity for an experienced Shared Service Centre Service and Transition Manager to join our Global Business Services team based in the UK. This role can be based from home with ad- hoc travel within the UK and some potential international travel (US, Canada).

In this role you will be responsible for leading the transition and change of  transactional finance services from Ultra’s business units into the Global Business Services (GBS). 

You will manage multiple complex transition programs to ensure deliverables are achieved with a positive result as well as managing key decision points in program plan.

Key Responsibilities

• Establish and execute strategy for the cross-functional transition, account management and service delivery of global business processes from the business units into GBS
• Build, develop and manage a team of transition and service business partners.
• Conduct a detailed due diligence on the scope of work and specific service processes to be transitioned including setting project goals, objectives, and timelines; identifying business unit requirements; identifying structure and resource requirements and associated budget required
• Identify and interface with key stakeholders to ensure efficient delivery of all services working with the Global Process Owners (GPO)
• Working out the interfaces, protocols for dependencies on other workstreams and implementing mitigations to ensure we minimize any potential impact
• Ensure that appropriate lifecycle resourcing, training, support, and documentation is delivered with a formal project sign-off from all key stakeholders.
• Drive high performance by setting stretching and challenging objectives. Continually review these and provide feedback on an on-going basis
• Delivering significant transitional benefits through adoption of digital activity through improving effective data management
• Direct change management activities (training and communication) associated with programs being transitioned
• Develop appropriate reporting metrics, including SLA’s and KPI’s, for use in business management and ensure an effective set of performance metrics and service levels are delivered for all services.
• Lead meetings with the businesses to review GBS performance as well as any issues and challenges identified over the last period, in conjunction with the GPO’s.
• Set up the overall engagement governance working with the Global Process Owners (GPO)
• Support change initiatives to meet strategic objectives.
• Improve business processes to ensure the organisational maturity required to deliver strategic objectives.

Benefits 

Every employee is critical to our success and as such we offer a range of flexible employee benefits along with career development opportunities.

• Flexible working within core working hours
• 25 days holiday with the option to buy/sell 5 days, plus bank holidays.
• 4 times your annual salary in life assurance
• Flexible benefits package (benefits such as, new car scheme, retail vouchers, gym discounts, employee share scheme, health screening and more!)
• Pension Scheme
• Sports and Social club
• Supportive and friendly working environment with regular team events

Skills and Qualifications Required

• Degree level education in Business or Finance or equivalent experience
• Prior proven experience in a similar role within a shared service environment
• Prior proven experience of managing global teams including virtual teams
• Prior experience in deploying business solutions to various customer groups
• Significant prior proven experience in roles directly related to transformation and/or change
• Prior proven experience of managing and the effective communication to multiple stakeholders at various levels within an organization
• Proven track record of managing large scale, complex & cross-functional projects (preferably transition and/or transformation projects)
• Experience of continuous improvement & LEAN is desirable
• Ability to support the delivery of international projects in a matrix style organisation
• Ability to drive change
• Enthusiasm for delivery
• Excellent attention to detail and communication skills
• Understanding of best practice in service delivery

Security clearance

Applicants will be required to meet SC Clearance.

How to Apply

If you believe you have the skills and experience required to join our team then please click apply and upload your CV now.

Here at Ultra we are an equal opportunity employer and value diversity and inclusivity. Underpinned by our values, behaviours and policies, we want you to feel empowered to be the best version of yourself. We also believe that people from different backgrounds and cultures will increase our diversity of thinking, ensuring we continue to successfully deliver to our customers.

We therefore do not discriminate on the basis of; age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. We also support requests for flexible working arrangements wherever possible.